# Kangaroo Software Reviews, Demo & Pricing - 2026 > Review of Kangaroo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contest/kangaroo-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Kangaroo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/contest/kangaroo-profile/alternatives/) # Kangaroo 2026: Benefits, Features & Pricing Wondering if Kangaroo is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kangaroo 4.9 [(250)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Pricing Starting at $79.00 per month ### About Kangaroo Kangaroo is a cloud-based loyalty and marketing management platform designed for retail businesses of all sizes that offers membership management, corporate memberships, gift cards, loyalty management, and analytics within a suite. Kangaroo loyalty program management program, allows users to reward customers based on their visits or spending. Customers can earn and redeem reward points by scanning a QR code from the Kangaroo app. Users can also award points to customers who purchase specific items. Kangaroo's loyalty marketing program empowers users to design targeted campaigns based on customer tags such as location and monthly spending. The solution also allows users to send messages to customers nearby the shops based on their geographical location. With the help of an analytical dashboard to track key customer metrics, users gain an understanding of customers' shopping behavior and are better equipped in making decisions regarding customer handling practices. Wondering if Kangaroo is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Kangaroo User Interface ## Popular Kangaroo Alternatives Main Product Kangaroo 4.9 [(250)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.58Value for money - 4.92Customer support - 4.68Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Smile.io](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/) 4.9 [(67)](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.69Value for money - 4.83Customer support - 4.67Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Referrizer](https://www.softwareadvice.com/marketing/referrizer-profile/) 4.8 [(197)](https://www.softwareadvice.com/marketing/referrizer-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.65Value for money - 4.78Customer support - 4.69Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Tremendous](https://www.softwareadvice.com/crm/tremendous-rewards-profile/) 4.8 [(490)](https://www.softwareadvice.com/crm/tremendous-rewards-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.82Value for money - 4.71Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Tango](https://www.softwareadvice.com/crm/tango-card-profile/) 4.8 [(527)](https://www.softwareadvice.com/crm/tango-card-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.78Value for money - 4.60Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price ## Kangaroo Pricing and Plans Starting price: $79.00 per month Free Trial Free Version Core $79.00 flat rate, per month Plan includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - POS/Ecom Integration Plus $199.00 flat rate, per month Plan includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback Read More Elite $399.00 flat rate, per month Plan includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kangaroo Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Kangaroo Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Scheduling Awards Management Campaign Analytics Campaign Management Campaign Segmentation Churn Management Client Portal Community Management Contact Database Content Management Contest Management Conversion Tracking CRM Customer Accounts Customer Activity Tracking Customer Database Customer Experience Management Customer History Customer Management Customer Profiles Customer Segmentation Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Customization Dashboard Data Import/Export Data Visualization Discount Management Drag & Drop Drip Campaigns eCommerce Management Email Management Email Marketing Email Reminders Employee Reward Programs Event Triggered Actions Feedback Management For Marketers For Sales Teams/Organizations For Small Businesses Gamification Gift Card Management Incentive Management Knowledge Management Loyalty Cards Loyalty Program Marketing Automation Mass Texting Member Portal Membership Management Mobile Access Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Marketing Multi-Currency Multi-Language Multi-Location Multi-Store Negative Feedback Management NPS Survey Structure Performance Management Performance Metrics Personalization Point of Sale (POS) Point of Sale (POS) Integration Predictive Analytics Promotions Management Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Referral Tracking Reminders Reporting & Statistics Rewards Management Rewards Program ROI Tracking Segmentation Sentiment Analysis SMS Marketing SMS Messaging Social Marketing Social Media Integration Social Promotion Survey/Poll Management Surveys & Feedback Sweepstakes Tagging Template Management Text Analysis Third-Party Integrations Transaction History Trend Analysis Visual Analytics Widgets Workflow Management ## Kangaroo Integrations Lightspeed Retail Integration rated 4.7 from 19 reviews Shopify Integration rated 4.8 from 17 reviews Adobe Commerce Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Constant Contact Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review See all 11 integrations ## Kangaroo User Reviews Overall Rating 4.9 Ratings Breakdown 5 87% 4 12% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.9 Functionality 4.7 Carlos C. Verified reviewer Hospitality 51-200 employees Used daily for less than 6 months Review source Reviewed June 2025 A Premium Loyalty Solution with Outstanding Support 5 Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process. Cons: The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment. Read More BN Ben N. Verified reviewer Retail 11-50 employees Used weekly for less than 12 months Review source Reviewed July 2025 Support has been wonderful and available. 5 Overall Kangaroo has been easy to use and support has been excellent. The integration with Lightspeed e-com and pos has worked and now that we have moved our e-com platform to Shopify it is working there as well and also integrates well with Judge.me reviews so that our customers can continue to earn points when they review our products. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The support has been amazing. Very quick to respond and very quick to fix issues or explain technical things easily. Very friendly and always eager to help. Cons: I would like to see the beta portal become the only portal to use. There has been some confusion with our staff because some members are using the old portal and some are using the beta. Reasons for switching to Kangaroo lightspeed did not work at all and did not have any customer support to fix it. Read More BM Brenda M. Verified reviewer Retail 2-10 employees Used other for less than 12 months Review source Reviewed February 2020 not a good product 1 None Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: There was nothing that stood out about this software Cons: not user friendly. Did not work as promised. Did not get the customer service I needed Vendor Response Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo Replied March 2020 Read More VR Verified Reviewer Food & Beverages 11-50 employees Used monthly for less than 2 years Review source Reviewed March 2026 Great Costumer Service 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support. Cons: One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value. Read More SA Summer A. Verified reviewer Retail 2-10 employees Used daily for less than 6 months Review source Reviewed May 2025 Great Software and Top Notch Customer Service! 5 The customer service is top notch. Definitely some of the best customer service I've experienced in business. There were a few hiccups on my end when getting started and the team responded extremely fast and would follow up if they didn't hear from me. The software itself is smooth and easy to use. The dashboard is easy to navigate and has lots of helpful features. The customer facing software is easy for new customers to use and looks great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A positive attitude from every team member I've worked with and attentiveness to any questions/concerns I've had. Cons: I haven't experienced any cons so far. The team has been quick to answer any questions and resolve any issues. Reasons for choosing Kangaroo We signed up for both Marsello and TapMango but unfortunately both programs fell short of what we needed. Kangaroo was able to provide a customer facing software that works effortlessly and can be downloaded on our personal iPad, where these other softwares could not. Kangaroo also keeps things simple yet effective and allows for customization whereas the other softwares did not. Reasons for switching to Kangaroo After 3yrs with our previous loyalty we needed a sleeker, smoother, and cleaner experience for our dashboard and the customer facing software. Our old software wasn't up to speed with looks or features whereas Kangaroo checked all those boxes for us. Read More EG Erin G. Verified reviewer Leisure, Travel & Tourism 51-200 employees Used weekly for less than 2 years Review source Reviewed February 2025 Would Recommend 5 Overall, my experience with Kangaroo has been positive. It has allowed me to accomplish my basic goals, and there has been a solution -- or work-around solution -- to every problem I've had thus far. That said, some additional features and improvements could really take it to the next level. The customer service aspect is already at peak performance! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,\[sensitive content hidden\], has been phenomenal with quick replies and accurate solutions. Cons: I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation. There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers. Reasons for choosing Kangaroo API-friendly, provides unique customer IDs and trigger points, tiered format, ability to pull in offers in one centralized location instead of multiple hosts Read More MM Megan M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 6 months Review source Reviewed May 2025 Great service, Great product 5 Both \[sensitive content hidden\] have been a great help. Even when I get one of them on the chat help box, they are willing to call instead of chat which is going the extra mile. Very attentive customer service and its apparent they want to make sure the program is made how we want it! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great customer service, very helpful and patient with the setup process. There are a lot of unique loyalty features that are appealing to both us and our customers Cons: I haven't been using it for too long so I haven't been able to notice any issues so far. The app development has been a bit of a process but that is to be expected Reasons for choosing Kangaroo cheaper, similar product, better customer service reviews Reasons for switching to Kangaroo too restrictive and an administrative burden Read More TK Thomas K. Verified reviewer Building Materials 51-200 employees Used daily for less than 2 years Review source Reviewed March 2025 Kangaroo's Reward App is Simple and Easy to Use 5 We have had great success with Kangaroo. Our customers like it and they are using it regularly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Kangaroo handles our dealer reward app. The app itself is easy to use and works well for our customers. For us making changes to the app to suit our specific needs has been easy. The team at Kangaroo are knowledgeable and friendly. They've been great to work with. Cons: Some features in the admin section are a little difficult to navigate at first but once you get familiar with it, it works well. Reasons for choosing Kangaroo It would not work for our needs and the price was much higher. Read More CL Carissa L. Verified reviewer Food & Beverages 11-50 employees Used weekly for more than 2 years Review source Reviewed May 2025 Good Loyalty Option For Small Business 5 They have a really great team to help get you set up and are very available to help with any issues. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Kangaroo has been a great way to easily add a robust loyalty program to our ecommerce store. They have a great variety of features to make it interesting for customers and help grow loyalty. Cons: I think the reporting aspect can improve a lot to make it easier Reasons for choosing Kangaroo Price was more in our range and a Canadian company Read More TP Tina P. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Review source Reviewed May 2025 Great App and Staff 5 Really a great experience thus far and very satisfied. I am hopeful that this will last and we will stay with the program. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Honestly, the product is user friendly and very customizable. The staff is very friendly, knowledgable and available. They come up with solutions and workarounds, making the app very customizable for something that is not custom made. They never make you feel like you are annoying or bothering them. Cons: I would like for the app to allow for multiple rewards to be redeemed in one transaction. I would also like the option not to log out automatically after a transaction. The reporting is not the best and some info is divided between the old portal and new. Reasons for choosing Kangaroo customization, friendly and clear sales staff, fair pricing. Read More Showing 1 - 10 of 250 Reviews [See All Reviews](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) ## Kangaroo Popular Comparisons [Smile.io vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/smile-io/)[Referrizer vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/referrizer/)[Tremendous vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/tremendous-rewards/)[Tango vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/tango-card/)[Trustpilot vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/trustpilot/)[TapMango vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/tapmango/)[giftmall vs Kangaroo](https://www.softwareadvice.com/customer-loyalty/giftmall-profile/vs/kangaroo/)[Preferred Patron Loyalty vs Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/vs/preferred-patron/)[AiTrillion vs Kangaroo](https://www.softwareadvice.com/customer-advocacy/aitrillion-profile/vs/kangaroo/)[DataCandy vs Kangaroo](https://www.softwareadvice.com/compare/220186-DataCandy/vs/324113-kangaroo/)[Marsello vs Kangaroo](https://www.softwareadvice.com/email-marketing/goody-profile/vs/kangaroo/) [Compare All Alternatives](https://www.softwareadvice.com/contest/kangaroo-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **3** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **3** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **1** times Stuck Between Options? 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