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Kangaroo vs Zoho CRM

Kangaroo vs Zoho CRM

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Overall Rating
4.8 (155)
4.3 (6857)
Ease-of-Use
4.6 / 5
4.1 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.9 / 5
4.1 / 5
Functionality
4.6 / 5
4.3 / 5
Last Review Written
October 22, 2024
November 11, 2024
Pros/Cons
  • Pros

  • All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers.
  • Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.
  • I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features.
  • Cons

  • My major complaint to the company was the layout on the administrator's website.
  • Missing some features that another product had. Need to be able to let people know when they have a discount.
  • Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc.
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  • Pros

  • Amazing product and a great experience. I was also very happy to see the analytics that pointed me in the right direction for next steps.
  • Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.
  • Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.
  • Cons

  • We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
  • Misleading information during the trial phase. Always upselling their useless apps through Zoho one.
  • You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.
Read all user reviews
Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos