Wishpond

RATING:

4.1

(141)

About Wishpond

Wishpond is a lead generation and marketing automation solution. Featuring a drag-and-drop landing page editor, social contests, popups, and forms, Wishpond features tools for website and email subscriber engagement. Lead scoring, nurturing tools, and performance metrics are also available with this solution. Combined with email marketing automation, Wishpond allows marketers and business owners to create segmented lists of subscribers based on interest, location, web activity, plus more. Additionally, users can build custom campaigns, manage landing pages, run social contests, set up marketing automation tasks, manage email marketing initiatives, plus more. Pricing for Wishpond is on a monthly subscription basis and based on the number of leads.

Wishpond Pricing

14-day free trial. 'Free Forever' plan allows generation of up to 200 leads. Three levels of subscription available: Basic - $44 per month (paid annually) or $69 per month (paid monthly) Pro - $77 per month (annually) or $119 per month (monthly) Growth - pricing based on the number of leads, from $129 per month (annual) or $199 per month (monthly) for up to 10000 leads - plans can be increased up to 1 million leads Agency plans available on enquiry.

Starting price: 

$299.00 per month

Free trial: 

Available

Free version: 

Available

Wishpond - Leads

Wishpond Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Wishpond

1 - 5 of 138 Reviews

User Profile

Lloyed

Verified reviewer

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Marketing automation made easy

I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.

PROS

It's simple and easy to use with just the features you need. Bang out landing pages in minutes, run split tests, automate email campaigns, create referral campaigns, etc. We've been using it for 3+ years and it only gets better.

CONS

I'd like to see a Zoom integration for webinar leads (not a must-have because we can easily upload webinar leads + they have a Zapier integration) as well as a webchat widget.

Reason for choosing Wishpond

Prior to Wishpond, we were using different tools for things like email, landing pages, forms, etc. Wishpond helped us integrate it all at a reasonable cost and low mental overhead. It's easy to use and train people on. Plus I can't speak highly enough of their responsive customer support and product team. Truly a white-glove experience.

Hank

Environmental Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Loving Wishpond!

Wishpond helps us solve almost every aspect of our inbound lead generation and automated email marketing. I am extremely pleased with the results.

PROS

Having the landing pages, lists, and forms on the same platform as the email automation is a game changer. What used to take two or three different pieces of software can easily be done on one. The landing page editing tool is really, really good. It's easily the best one I've seen on a landing page building platform.

CONS

The biggest drawback is that I can't use my top-level-domain. I have to use a subdomain for my landing pages. Integrating tracking codes onto individual page assets is difficult, and sometimes the javascript doesn't play nice.

Reason for choosing Wishpond

Wishpond had the capability to handle more aspects of inbound lead collection and email automation than any other software I tried. It also had the best landing page editor.

Reasons for switching to Wishpond

I actually switched from using several solutions. I was specifically looking for a platform that would combine features so I didn't need to rely on so many others.

Josef

Marketing and Advertising, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2021

I wanted to love Wishpond but I hate them due to terrible customer support

I love the products but I hate their support. Product is 99% is ready to be used internationally. Because they reject to enable translation of 1% it cannot be used in Europe at all.

PROS

I like landing pages as they can be easily customized. I also like that I can copy html code of landing page and paste it to any website.

CONS

The company appears to be international. After logging in, you can select your language from drop down list. Even if you select your preferred language, all text and templates remain in English. If you live in a non-English speaking country, Wishpond is essentially unusable. There are little things missing to make Wishpond great and usable internationally, but their support is the worst you can imagine. They don't listen to customer feedback. A few examples. Two years ago I requested that they enable the editing and translation of the "Unsubscribe" button in the footer of an email so that I could use email marketing in Europe to comply with the GDPR regulation. I sent them translations and communicated frequently with support, but they did nothing. Recently Wishpond introduced a new feature called "Appointments". This is a very useful feature as customers can book an appointment date and time with you. However, it has one major problem because the calendar is only in English and cannot be translated. The time format cannot be set in 24 hours format. Again if you come from a non-English speaking country this feature is unusable. I have contacted support to enable translation of the calendar into other languages, but as always their response is negative: it is currently only in English, we don't know if we will enable translation into other languages.

Dekel

Arts and Crafts, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Super personal service and support

The experience was fine throughout the time I was subscribed. Nice people to work with. Good support when needed. For the right business it can be a good agency to do the marketing and sales funnels.

PROS

I got superb support and service from my contact person [sensitive content hidden]. Throughout the time I was with Wishond they handled everything, all the tech stuff, all the changes, all the integrations. Every question was answered. I even had an issue a few months after my subscription ended, and still got the same wonderful personal service.

CONS

For my business we did not manage to convert positive ROI, after 8 month we decided to stop the subscription. The sales pitch presentation was very polished, when we discussed the narrow margins, and how it may be difficult to reach positive ROI. Overall the sales campaigns did not even break even. So we had to stop the subscription. I new as a business owner I was taking a chance. The hyped presentation made me hope it would be a long lasting subscription.

User Profile

Michael

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed September 2023

Has great potential, but the platform hasn't been updated for years and years (over 5 yrs)

Average. Once I got support to help me setup the automations, it worked flawlessly and the campaigns for my clients worked amazingly.

PROS

The landing page builder is very good, easy to use, you can create practically any design you want as it has an open design, where you're not restricted to blocks. It's an open canvas system. once you get the email automations setup the system works great.

CONS

Wishpond was one of the first platforms within this space of CRM's, automations, but unfortunately it's not a leader in this space at all, because it hasn't kept up and innovated, my guess is, it has some huge accounts keep the cashflow going, and they've gotten comfortable. The worse thing about Wishpond is the support. The support is atrocious. They always take long (48hrs and sometimes longer) to get back to you. The platform is so difficult to use (email marketing automations and triggers specifically)They need to update the platform the UI, we are in 2023, and every other platform (their competitors) in this space, as continually innovated and made things easier to use. Wishpond as stayed the same. This is fine, if the platform was easy to use, but it's not. Im very well versed with SAAS products so I have so much experience using CRM's so it's not like I'm not a techy person.

Vendor Response

Hello Michael, Thank you for sharing your feedback about your experience with Wishpond. We appreciate your insights, both on the positive aspects and the areas where you believe we can improve. We're happy to hear that you found success with our automation and campaign features. We also take your concerns seriously. We understand the importance of staying at the forefront of innovation in the CRM and automation space. Your feedback regarding the pace of innovation and the user interface is duly noted. We apologize for any inconvenience you've experienced with our support response times. Also, we'd like to follow up on your experience and monitor it closely. At the moment, I cannot identify your email or account's name. Do you mind writing to csm@wishpond.com informing your account's name so that I can ensure that one of our CSMs will be assessing your experience? We appreciate your patience as we work to make improvements. Thank you in advance! All best, Charles Customer Success

Replied September 2023