# Autotask PSA Software Reviews, Demo & Pricing - 2026 > Review of Autotask PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/contract-management/autotask-psa-profile --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Autotask PSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-management/autotask-psa-profile/alternatives/) # Autotask PSA 2026: Benefits, Features & Pricing Wondering if Autotask PSA is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Autotask PSA 4.2 [(156)](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/) Pricing Pricing available upon request ### About Autotask PSA Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. Autotask allows supervisors to configure workforce security levels and time off policies and use the dispatch calendar to handle service calls, to-do lists and appointments. The file protection portal lets administrators set up rules to handle data backups and file restoration, whilst maintaining compliance with HIPAA and SOC2 guidelines. Additionally, users can manage inventory across multiple locations and check item availability when creating new contracts, projects or tickets. Autotask facilitates integration with several third-party solutions, such as Quickbooks Online, leading RMMs, and more. Pricing is available on request and support is extended via live chat, documentation, email and phone. Wondering if Autotask PSA is right for your organization? Our IT Management Software selection experts can help you in 15 minutes or less. ## Autotask PSA User Interface ## Popular Autotask PSA Alternatives Main Product Autotask PSA 4.2 [(156)](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/) Ratings Breakdown - 3.89Ease of use - 3.97Value for money - 4.08Customer support - 4.23Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(200)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.12Value for money - 3.99Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(148)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.72Value for money - 4.35Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/) 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price ## Autotask PSA Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Ultimate Pricing available upon request Plan includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management - Outsource Management - Change Management - Client Access Portal - Co-managed Licenses - Company & Contact Management Read More Premium Pricing available upon request No plan information available ITSM Pricing available upon request Plan includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management - Change Management - Client Access Portal - Company & Contact Management - Asset Management - Exchange / Microsoft 365 Contact & Calendar Sync Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Autotask PSA Features - Popular features found in IT Management Access Controls/Permissions Capacity Management Compliance Management Incident Management Issue Auditing License Management Maintenance Scheduling Remote Access/Control Server Monitoring Ticket Management - More features of Autotask PSA Accounting Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Backup and Recovery Billable Items Tracking Billing & Invoicing Calendar Management Change Management Client Management Client Portal Collaboration Tools Configurable Workflow Configuration Management Contact Management Contract/License Management CRM Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Document Management Document Storage Drag & Drop Email Management Employee Management Expense Tracking Financial Management Inventory Management Invoice Management Issue Management IT Asset Management IT Asset Tracking IT Reporting Knowledge Base Management Knowledge Management Live Chat Mobile Access Performance Metrics Prioritization Problem Management Procurement Management Projections Project Management Project Time Tracking Purchase Order Management Purchasing & Receiving Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Remote Monitoring & Management Reporting & Statistics Resource Management Scheduling Self Service Portal Service Level Agreement (SLA) Management Service Request Management Single Sign On Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Task Scheduling Third-Party Integrations Time & Expense Tracking Timesheet Management Vendor Management Workflow Management ## Autotask PSA Integrations Datto RMM Integration rated 4.6 from 20 reviews IT Glue Integration rated 4.4 from 18 reviews Datto Workplace Integration rated undefined from -1 review NinjaOne Integration rated undefined from -1 review Passportal Integration rated undefined from -1 review BrightGauge Integration rated undefined from -1 review See all 30 integrations ## Autotask PSA User Reviews Overall Rating 4.2 Ratings Breakdown 5 46% 4 36% 3 14% 2 2% 1 2% Secondary Ratings Ease of Use 3.9 Value for money 4.0 Customer support 4.1 Functionality 4.2 Kavindu Githsara K. Verified reviewer E-Learning 11-50 employees Used daily for less than 2 years Review source Reviewed March 2023 The Inside Scoop on Autotask PSA 5 While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless. Cons: Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly. Read More JB Joel B. Verified reviewer Computer & Network Security 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 Best PSA Out There 4 We've tried other PSA software solutions over the years in an effort to see if there is something better out there. We have yet to find another solution that meets all of our needs and requirements as well as Autotask does. Ratings Breakdown 5 Ease of use 3 Value for money 2 Customer support 5 Functionality Pros: We have been using Autotask for years. Our business relies on the software every moment of everyday. The PSA has only gone down once or twice over years and it was resolved quickly when it did go down. Cons: Updates, while getting new features is great, it has been our experience when Autotask pushes out new updates things break, could break workflow and/or widgets. Reasons for switching to Autotask PSA With Connectwise we would have to adjust our business workflow to make Connectwise work and we were not willing to do that. Read More Dan G. Verified reviewer Computer Networking 11-50 employees Used daily for more than 2 years Review source Reviewed March 2021 Autotask does a lot of things. Many really well. 4 Previously 5 Overall, this is a great system for managing a busy tech company, and I recommend it for anyone who bills based on time spent with clients. Ratings Breakdown 4 Ease of use Previously 5 4 Value for money 3 Customer support Previously 4 5 Functionality Pros: I manage my clients and my team through the PSA. Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue. Cons: The "Site Configuration" and basic details of each site could be a lot better organized. Right now, if you want to store a bunch of passwords or configuration details of any one site, it can be cumbersome and difficult to find what you need. Similarly, attached pictures or other attachments for the clients can be tough to find. Read More MW Monica W. Verified reviewer Banking 51-200 employees Used daily for less than 6 months Reviewed September 2025 Project Manager III 5 We're working to finalize configuration and data load in prep for launch. I've found it easy to learn and (mostly) use so far. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Ease of use in most modules. Easy to access data and features. Easy to upload and extract data. Easy to develop and generate reports. Cons: The Project/ Tasks functionality feels constrained. I think that it's the UI. I'm used to using MS Project which is much more WYSIWYG. Reasons for switching to Autotask PSA Cost and ease-of-use for our company and our customers. Read More JO Joshua O. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed September 2024 Best IT Service management app I have ever used 5 My experience with Autotask was nothing short of fantastic, and I really enjoyed using it. I'm not sure why management decided to switch to ServiceNow. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This is one of the best IT service management I have used so far, very easy to use. Cons: Extremely easy to use, its navigation is simple and user interface is also easy to understand. You don't need any formal training to start using AUTOTASK Reasons for switching to Autotask PSA The Auto task was easier to use, and its customization aligns well with our business structure. Read More IB Isaac B. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Reviewed August 2023 Precicom Review 3 As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly. Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull. Cons: CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable). Reasons for choosing Autotask PSA The upper management wants to centralize our sales operations. Since we already used Autotask PSA for tickets and contracts management, it was more intuitive to add the CRM feature. Read More DR Denuka R. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Reviewed December 2025 A Reliable and Well-Integrated PSA for MSPs 4 My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. Cons: What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. Read More IM Isabelle M. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Reviewed September 2025 One stop shop for your business 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. Cons: It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. Read More BJ Brandon J. Verified reviewer Computer & Network Security 51-200 employees Used daily for more than 2 years Review source Reviewed June 2025 Technician Friendly Ticketting system 4 Very straightforward with ticket progress Everything was in the place you would expect it to be. Didn't feel like I had to jump through hoops to document or create a new ticket. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Ease of creating tickets and flowing through the process. Ability to attach files and attach multiple contacts to the ticket Cons: None that stood out. I have used several ticketing systems over the years and I found this one to be the most friendly. Read More BP Brittany P. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed February 2025 Autotask PSA is an Awesome Application! 5 I have used multiple PSA resources and this is by far my favorite. It's easy to navigate and teach to a new hirte/user. Adding Client and Contact details are a breeze and the integration with IT Glue is very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Autotask integrates seamlessly with all other resources my team uses. Cons: I would say its appearance... But it just got an amazing face lift last week and now there are none! Read More Showing 1 - 10 of 156 Reviews [See All Reviews](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/) ## Autotask PSA Popular Comparisons [N-central vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/solarwinds-n-central/)[N-sight RMM vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/msp-rmm/)[Syncro vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/syncro/)[IT Glue vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/it-glue/)[Atera vs Autotask PSA](https://www.softwareadvice.com/help-desk/atera-profile/vs/autotask-psa/)[ConnectWise PSA vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/connectwise-manage/)[Freshservice vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/freshservice/)[JIRA Service Management vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/autotask-psa-profile/alternatives/) ## Other Top Recommended IT Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Autotask PSA with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice