Concord

RATING:

4.5

(197)

About Concord

Concord is a contract management system that helps all companies manage the entire lifecycle of their contracts—from creating contracts all the way through managing renewals post-execution. Users can draft a contract from a template and then use Concord to manage all contract negotiations— redline, comment, and chat with counterparties all on the same platform. Concord’s legally-binding e-signature fully executes contracts right within the system. Concord's approval workflows enable multi-step and conditional approvals for any contract type, allowing businesses to move their approval process to one location. Concord’s Salesforce integration helps sales teams generate contracts and close deals faster. And while users can upload an unlimited number of contracts to Con...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Concord Pricing

Concord's pricing makes it simple for any sized organization to get value, from our free tier through to enterprise plans Concord offers the most approachable pricing options of any contract management solution. Our free trial includes full access to the Pro level account, after 14 days you can choose a plan or remain on our free tier for as long as you want, without ever losing access to your agreements. If you have more than 3 potential users, Concord offers four tiers: Standard, Pro, and Enterprise. With each package including core and essential functionally, we aligned our offerings with the needs of evolving organizations. In other words, we have a simple package that will fit your needs and budget. View our pricing here: https://www.concordnow.com/pricing/ Try Concord for free: https://secure.concordnow.com/

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Available

Concord new documents
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Concord Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Concord

1 - 5 of 195 Reviews

User Profile

Edouard

Verified reviewer

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

A great product that literally works every time.

PROS

The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails.

CONS

I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign.

Vendor Response

Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team

Replied January 2023

Jennifer

Warehousing, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Practical, effective and user friendly system

Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.

PROS

Easy to navigate platform Electronic signature Offers third party access Ability to track changes and set lifecyle

CONS

The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall.

Reason for choosing Concord

We did not like their platform and they had electronic signature as an add on only.

Reasons for switching to Concord

Policytech was a great Contract management system but did not offer other features that we were looking for at the moment, such as third party access and electronic signature.

Katie

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2017

Got custom fields you need to access? Run away!!

We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Edouard

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Best in class tool to sign and manage your contract with your clients

Now I like to manage my contract and follow signature process with my clients.

PROS

The UX to use template to create a new contract in it. Also the process to sign: simple, easy to use and mobile first.

CONS

The document management should be improve in the future but it is very ok for now.

Reason for choosing Concord

I tried it, after a month I decided to switch from Panda Doc to Concord

Reasons for switching to Concord

Difficult to manage template. Not really good experience to put fields into a simple Word document. Expensive and the experience was not there (in 2020).

Vendor Response

Hey Edouard, Thank you for your feedback! We're glad you enjoyed your experience and we'll work hard to improve the areas you mentioned. Thank you, Concord Team

Replied January 2023

Hannah

Legal Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

One stop shop

Concord is great, don't know what we'd do without it!

PROS

This product has everything in one place. Negotiate, sign, and store all within Concord.

CONS

The system sometimes glitches, it can be difficult to use.

Reason for choosing Concord

I didn't realize that you couldn't redline in other products, or view the changes in real time, or even see messages from the negotiation. I like how Concord is like a live document, you can see changes made by a client immediately.