Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Super quick and helpful team when needed. Being able to create custom tags. Being able to export the list of contacts to Excel sheet. "
"The ability to add important dates and setup reminders to take actions."
"Ease of use, audit features, inexpensive, user friendly, reporting is thorough"
Cons
"The iOS client is not as good as the mobile web version is. We tend to use ContractZen from mobile browser instead."
"E-signature tool is not well-integrated. (DocuSign - gives error messages constantly in the CZ dashboard) The Search function does not work properly, not very efficient. "
"Nothing comes to mind. From a product design standpoint, ContractZen could create tools for users to troubleshoot single sign on (SSO). In absence of that, I found customer service to be exceptional."
ContractZen Reviews
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May 2017
Petri from Codento Oy
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Contract management software made simple
ContractZen is a great SME/team contract management SaaS tool with no upfront installation and a very very fast ROI. The system supports typical alerts, comes with a reasonable data model and is easy to teach to the team. The eSigning support is very helpful for those, who work in a field, where you originate a lot of contracts: sales, legal etc.
Pros
Easy to use, rapid installation, data model and support for e-signing. The roll out was straight forward: the user interface was easy to understand and did not require long sessions on usage. The biggest benefits for us are the alerts on contracts requiring review or activity and the speed of e-signing once agreement has been reached.
Cons
The iOS client is not as good as the mobile web version is. We tend to use ContractZen from mobile browser instead.
February 2020
Chirag from Risk Administration Services
Company Size: 51-200 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Affordable, quick and efficient contract management system
ContractZen was a joy since the beginning. The barrier to entry was very low; I could just create an account and test out the features. It's intuitive. It took less than 20 minutes to become productive. I could generate value immediately. Doing single sign on was very easy. Account manager was exceptionally easy to work with and very knowledgeable about the product. ContractZen didn't even appear to compare themselves with anyone. They were clear about the value they offered and asked me to just try it out if I had interest. Loading contracts was super easy. ContractZen was able to OCR information and make PDFs and well as metadata searchable. In a matter of days we had moved many contracts to ContractZen.
Pros
ContractZen was exceptionally easy to start with. There were no barriers to entry. I tried it out for a few days and signed up even before the trial ended. Our needs were simple - manage contracts, get reminders of expiration, search contracts and attach documents. We got all of that and more.
Cons
Nothing comes to mind. From a product design standpoint, ContractZen could create tools for users to troubleshoot single sign on (SSO). In absence of that, I found customer service to be exceptional.
Reasons for Choosing ContractZen
Based on cost-benefit to us, ContractZen was unbeatable. Our main goal was to get the company introduced to contract management in a system built for that purpose. Prior to that, we stored contracts in a folder and tracked expiration using an Excel sheet. That method was not scalable. We began talking with various vendors. Each of them had an elaborate system with varying degree of capabilities. They weren't bad systems; they were all good in their own ways. However, the barrier of entry was very high - either price-wise or the number of documents I had to sign to even start testing or time to install/configure was high, or the process was elaborate etc. While other systems had workflow, redaction and additional features, they were not of concern to us immediately. We just needed fast onboarding, SaaS software with SSO capabilities, ease of use, ability to attach and search for information swiftly, emails of expiring contracts etc. For the kind of value we were seeking, ContractZen beat competition hands down. There was absolutely no barrier to entry and the representative was exceptional. We didn't wait for the trial to expire. We became a paid customer soon and loaded our contracts within minutes. ContractZen's low barrier to entry, ease of use, reasonable price and value beat out competition.

Response from ContractZen
Replied March 2020
Dear Chirag, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
February 2020
Christian from KoruLab Oy
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
February 2020
Documents collected
I now have all our document of importance in one place, easily accessible.
Pros
I needed a simple storage systems for company official document. Setting up and adding stuff is easy. Finding stuff is also easy. Ability to create datarooms is a good feature.
Cons
I think seeing a clear overview of which documents are where, understanding the difference between tags and keywords is not obvious. The visual design is quite rudimentary.
Reasons for Choosing ContractZen
The concept of a filing cabinet in the cloud is appealing. It is different from Google Drive or Dropbox, which I use. Iike that it is conceptially not a generic harddisk in the cloud. The structure provides a dsicipline on usage, only stor things that one might want to retrive later. Harddisk is full of stuff ,one never looks at.

Response from ContractZen
Replied March 2020
Dear Christian, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.
February 2020
Aydan from GetYourGuide Deutschland GmbH
Company Size: 501-1,000 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
February 2020
Helpful tool for Contract Management!
Pros
Super quick and helpful team when needed. Being able to create custom tags. Being able to export the list of contacts to Excel sheet.
Cons
E-signature tool is not well-integrated. (DocuSign - gives error messages constantly in the CZ dashboard) The Search function does not work properly, not very efficient.

Response from ContractZen
Replied March 2020
Dear Aydan, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.
February 2020
Jonas from Total Denmark A/S
Company Size: 11-50 employees
Industry: Oil & Energy
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
great tool for an affordable price
We had problems finding a tool that could gather all contracts , supplier as well as customer contracts and that at the same time fulfill almost all of our internal requirements.
Pros
Tick almost all our boxes.!
Cons
lack of payment methods.
Reasons for Choosing ContractZen
as said above - ticked almost all of our boxes.

Response from ContractZen
Replied March 2020
Dear Jonas, thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Also, we are planning to add more payment methods in the next coming months.
December 2016
Nora
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Increased feeling of control & correct information
You know the feeling of sometimes thinking: "How did people work before they had email?" I have the same feeling after having set up our main contracts and documents in ContractZen. How did me and my team manage our key documents and contracts before this? Now we can acess the key contractual information fast, where ever me and my team is. This increases the response time and gives the possibility to immediate fact based analysis and action. I like the way it gives a feeling of control (as I have the facts at hand when ever I need them) and possibility to proactiveness. With all the functional benefits, I have to say that the best for me with ContractZen was the easy "start to use immediately" set-up. No need for preparation workshops or time consuming configuration and coding. The system is easy to start using immediately and intuitive to use (wich is especially good for people like me that don't like to read manuals ;) ). Highly recommended!
Pros
Easy to start using. Intuitive, Reliable. Secure.
April 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Excellent way to manage documents and attachments
Pros
The drag and drop as well as hashtag features are excellent! It was very easy to learn and our team loves this software!
Cons
The mobile version is not as functional but with the future updates I am sure the software will be upgraded.
February 2020
Mirinda from Liquidity Services
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Good Contract Management Tool
Centralized Contract management
Pros
Ease of use, audit features, inexpensive, user friendly, reporting is thorough
Cons
The ability to customize more fields/options would be handy, automated report generation would be a nice feature
Reasons for Choosing ContractZen
ease of use and cost

Response from ContractZen
Replied March 2020
Dear Mirinda, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about customization and automated reporting. We will work to improve those features and contact you to get more detailed suggestions!
February 2020
Jere from Avaintec
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
The best in the class
It's a great tool to be always ready for DD and digitise your workflows. I also love the fact that you can use SignHero via ContractZen because then you get two superb solutions in one package. They have built a solution not only for heavy-users, but also for those who only need some of their features. Again, value is really great!
Pros
The value compared to price is great. Also, very fast and helpful support.
Cons
UX is hard in this product category. As a first-time user I sometimes felt that UI was a bit too crowded, but compared to other similar kind of products, ContractZen is really fast to onboard.
Reasons for Choosing ContractZen
The best in the class

Response from ContractZen
Replied March 2020
Dear Jere, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about user experience. We will work to improve those features and contact you to get more detailed suggestions!
November 2016
Roope from American Football Association of Finland
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
Great way to handle documents and meeting attachments
In the past all our documents for board meetings were circulated in emails and each correction to the material added extra rounds. Now everyone can access the latest versions and we can easily find materials from older meetings as well without going through old emails.
November 2016
Reima from Alder & Sound
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Very user-friendly solution
ContractZen is a very user-friendly solution that has helped us to save time. Unlike most of the document management solutions, implementation of ContractZen is straight-forward and does not require IT-knowhow. Electronic signing reduces the paperwork and integrated virtual dataroom support our due diligence processes.
December 2016
Tuula from JCDecaux Finland Oy
Company Size: 10,000+ employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
February 2020
Michael from Washco Business Investments
Company Size: 11-50 employees
Industry: Venture Capital & Private Equity
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Functionality
3.0
February 2020
Thoughts
Pros
The ability to add important dates and setup reminders to take actions.
Cons
Difficult to understand how to run a decentralized organization with leases and service contracts by location. Not certain program is flexible enough to handle one EIN yet broken out into multi companies.

Response from ContractZen
Replied March 2020
Dear Michael, thank you for your review. It is nice to hear you have enjoyed using our service. Also, we are sorry that our service did not match your expectations fully, and we appreciate you bringing this issue to our attention. We have already contacted you directly to investigate your feedback further and to resolve the issues as quickly as possible.
November 2016
Pasi from Valjas
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Best tool for contract management
Simple and easy to use. New functionalities is added all the time without additional cost. Very cost effective pricing.
Pros
Easy to use, cost effective
June 2018
Harri from e-hankinnat.fi
Company Size: 2-10 employees
Industry: Program Development
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
June 2018
Michael from Triadvocates
Company Size: 11-50 employees
Industry: Government Relations
Time Used: Free Trial
Review Source: GetApp
June 2018
February 2020
Alexis from GROUPE BLANCHART
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Functionality
4.0
February 2020
Enfin une solution de gestion simple et efficace des contrats et avenants
Pros
Répond parfaitement à mes besoins de gestion de Baux commerciaux, Avenants, Contrats de franchises. J'adore le système d'alertes.
Cons
Système de recherche ? En Anglais uniquement !

Response from ContractZen
Replied March 2020
Dear Alexis, thank you for your nice review. We are thrilled that you have enjoyed using our service; our team will definitely be happy to read what you wrote. Thank you also for pointing out the issue about search functions. We will work to improve those features and contact you to get more detailed suggestions!