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Ironclad User Reviews
OVERALL RATING
Showing 1 - 5 of 25 reviews

Liza
Verified reviewer
Company size: 501-1,000 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
December 2018
Easy to use, beautiful product with great support!
Pros
Ease of use - our non-legal stakeholders can intuitively use the product and love how it works! Clean UI - no unnecessary options, everything make sense Great support - very responsible support who've been able to help us out in a pinch The self-service option is getting better and better - excited about the potential!
Cons
Wish that some of the newer features would be implemented into the older workflows faster (we are just now finding out about some features that have been available for a long time but weren't reflected in our workflows)

Angela
Verified reviewer
Company size: 51-200 employees
Industry: Food & Beverages
Time used: Less than 12 months
Review Source: Capterra
December 2018
Pros of Ironclad
All legal request use to go through an email distribution list to our entire legal department. There was no assignment, no accountability, and no approval chain. Ironclad fixed our email overload and made approval, signing authority, and back end filing issues disappear.
Pros
For me, hand downs, it is ease of use. We needed a system that could be easily be adopted by not only our legal team, but everyone in our company. Ironclad was designed for legal departments and it is taking a complex process and making it simple. We have expanded use to so many other departments solely because it is easy to use and has been so widely adopted by our users.
Cons
I titled my review "Pros of Ironclad" because there really are no cons. Sure, I would love some features that are currently not offered, but I don't consider this a con. They are very receptive to requests and make efforts to get me want I'm looking for.
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
December 2018
Good but not Great
Pros
It's functionality is great. The report system adds a true value in helping the firms/company to increase efficiency. It minimizes effort in versioning up and having a comment section is great in keeping all the notes. Being able to store metadata is crucial in terms of renewal.
Cons
It's just not great. It can be better. Non-legal background users have hard time understanding the process. These process and system is very foreign to them and it doesn't resemble any other software that they use. So it takes a long time for them to understand the importance of versions, redlining, and metadata. Not being able to upload PDF is a big issue. Building a brand new workflow or tweak a bit takes too much time to build. There's not enough self producing(despite Blueprint) and self control in admin's perspective and we have to reply on Ironclad's support team most of the times. I don't think that's efficient in either side.
David
Company size: 201-500 employees
Industry: Entertainment
Time used: Less than 2 years
Review Source: Capterra
October 2020
Great value for a flexible product
Pros
This is a great product which will be easy to build out contract workflows. The Ironclad team is constantly releasing new product updates, which have been very useful.
Cons
There are some features that we'd love to see in future releases. For instance, ability for ad hoc approvals, better reporting/analytics, and additional conditional formatting.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
August 2018
Self-service legal with easy UI, responsive customer service
Ironclad has significantly cut down the time Legal spends generating form contracts and chasing down signatures.
Pros
I love the redlines feature. My internal stakeholders find it easy and intuitive to use and love being able to keep track of where their agreement is in the review cycle. Any time we need help or want to change a workflow, Ironclad have been incredibly responsive to our requests.
Cons
I wish there were Dashboard filters. For example, currently I can sort my active contracts, but I can't filter them to see, for example, only those that are in the "Archive" stage.