Ease of use - our non-legal stakeholders can intuitively use the product and love how it works! Clean UI - no unnecessary options, everything make sense Great support - very responsible support who've been able to help us out in a pinch The self-service option is getting better and better - excited about the potential!

Wish that some of the newer features would be implemented into the older workflows faster (we are just now finding out about some features that have been available for a long time but weren't reflected in our workflows)

Contract workflows took some time to create and perfect but the functionalities are there, though sometimes not apparent. - Customer Service is helpful and turnaround time is usually 1-2 days. - UI is passable. Takes some time for end-user to learn. - Contract management - Database is useful, with no powerful proximity search like some competitors, but it's functional. Version control is built-in and apparent.

- The ability to send and receive new versions of documents through email without the need to download/upload to existing Ironclad workflow is very convenient. - Built-in text editor with ability to @comment someone in-line is useful for minor redlines and collaborating internally (but UI still needs work). - Activity feed and email tracking (when enabled through a CC) allows for storage of discussions around redlines so that future teammates can look back at contract negotiations without having an admin search through a previous employee's inbox, for example. - Salesforce integration works flawlessly - Docusign integration lacks visibility but it's good enough

- Getting workflows set up to cover possible permutations and outliers was 2 months-long, aggravating experience. The problem lies in that changes to a workflow template will not affect in-flight contracts, so you would have to take the docs out of Ironclad and go through email/Docusign, which cancels the need for Ironclad. Most of the time, you don't discover you need to change a workflow until you are already in the middle of contract negotiations. Some examples: - Our signer was OOO, but we did not set up a backup signer in the workflow template. All of his in-flight contracts had to be restarted or taken down to email and counterparties had to be contacted manually. - An in-flight contract needed to add an addendum page to the packet, and this doc had to be signed by Counterparty. However, we didn't build-in an addendum page possibility into the workflow, so we couldn't get it signed along with existing docs. Had to download all and go through email/Docusign, then re-upload to Ironclad repository.

It's functionality is great. The report system adds a true value in helping the firms/company to increase efficiency. It minimizes effort in versioning up and having a comment section is great in keeping all the notes. Being able to store metadata is crucial in terms of renewal.

It's just not great. It can be better. Non-legal background users have hard time understanding the process. These process and system is very foreign to them and it doesn't resemble any other software that they use. So it takes a long time for them to understand the importance of versions, redlining, and metadata. Not being able to upload PDF is a big issue. Building a brand new workflow or tweak a bit takes too much time to build. There's not enough self producing(despite Blueprint) and self control in admin's perspective and we have to reply on Ironclad's support team most of the times. I don't think that's efficient in either side.

Overall I have nothing but good things to say about Ironclad. Each Ironclad representative I have had the pleasure to speak with has been polite, helpful and professional. The application itself has been so easy to use, I have really enjoyed building out the workflows and training my team, and I have no programming application background at all. I would highly recommend this application to anyone. You will not regret using Ironclad.

I like how easy the application is. I took the Developer training and was ready to build out the workflows after the first training session. It was easy to pick-up and I felt like Ironclad gave me all the tools I need to be successful right out of the gate. The customer service has never been lacking, from the first day until now, and the application is so easy to use, it has been easy to roll the application out for everyone and get them in and using it with ease.

I see a lot of potential with the application, as for as additional functionality. And when I have offered suggestions to Ironclad, I do feel like they have taken these suggestion and actually implemented them. The only true Con I can think of is a better "audit" trail of the back end (like somewhere to see a date and time stamp of when users are added, removed, given permissions, etc.)

has been working great and improved a lot our routines. there is room for improvement as mentioned.

INtegration with SF works great (although it was a little hard to set for a non-programmer)Integration with docusign was absolutely easy

setting up the automated documents was hard the first time.

It has greatly streamlined and improved the management of contracts thanks to its user-friendly interface and cutting-edge features. I've gained a significant amount of time thanks to the platform's ability to automate contract requests, approvals, and reporting, which has allowed me to concentrate on other crucial tasks.The ability of Ironclad to uphold the security and confidentiality of sensitive contract information is another important insight I've gained from using it. I feel confident knowing that confidential information is protected thanks to the platform's role-based access and audit trails, which guarantee that only authorized users have access to crucial contract data.

It is simple to use and has an intuitive layout that makes it simple to navigate. We have saved a significant amount of time and effort by being able to draft, negotiate, sign, and manage all of our contracts in a single, centralized location.Its conditional approval workflows, which guarantee that each contract is reviewed by the appropriate party and nobody else, are one of the platform's standout features. This has greatly improved the effectiveness of our contract review process and removed bottlenecks. We have saved a ton of time during the contract drafting process by using the clause library and pre-approved templates, which are both excellent resources.Its ability to facilitate collaboration is another major benefit. The platform enables collaboration between our teams, clients, and suppliers, greatly simplifying the signing and approval of contracts. We can negotiate contracts more successfully and keep everyone on the same page thanks to the private comments and versioning features.

The interface can occasionally be confusing, making it challenging to navigate and find the desired feature or option. This is one issue I've run into. Additionally, it is possible for the software to take a long time to load, which can be annoying and reduce efficiency. The limited customization options are another issue because it can be challenging to fully tailor the software to meet the particular requirements of my organization. Last but not least, customer service can be patchy and response times can be slow, leaving me without a solution to my issue for longer periods of time. Despite Ironclad's advantages, these drawbacks have diminished my satisfaction with the platform as a whole.

The ability to create workflows that support our teams efforts.The ability to securely have legal processes in place for contracts and documentation.Customer support has been extremely helpful with resolving issue and concerns.

So far, we are pleased with Ironclad as a resource for our team.

Great experience overall. The software is easy to get up to speed for a regular user (editing documents, approving documents, signing) and the academy resources and quality of tech support has made it very easy to be an admin and to implement new asks from internal stakeholders.

The ability to customize workflows is extremely useful. You can create conditional approvals and the assignment of signers which lets you route documents to the correct department/internal stakeholder with ease. In a larger organization this is key to avoid slowdowns associated with manually assigning work rather than having set rules for distribution. Additionally, you can heavily customize the launch pages that generate workflows to not only generate custom terms within document templates but capture that data to be able to report on and track not just numbers of contracts but even track individual uses of certain non-standard clauses.

The reporting features are excellent but ultimately focused on overall company performance and tracking of document types rather than individual user performance. For example its great to track SaaS agreements and how many were issued and what non-default terms were used but its not great at tracking an individual user's productivity. Not a business critical function by any means but certainly some more room to expand the reporting capacity. As this is a newer feature I have no doubt that improvements will be made overtime and in my time using IronClad they have added numerous new features that improve the user/admin experience so I have no doubt this will improve in the future.

Ironclad is great overall, I love the system

The workflow designer tool is really easy to use since its features are logical. I really like how the answers can be email address captured as an email instead of just a text box. This capturing of true values really helps when building out our repository

I would like the 'turn's function to allow for each approver to have a turn function or to accurately show when the in house attorney is really reviewing the agreement and how long it has taken them as the approver. we have 5 different approvers in our workflow one from each department and the attorney is the one who is using the turn feature but it incorrectly is adding in 'days' or time when other approvers are doing their checks. ideally we would like the 'turn' function to be on an individual level.

We are very pleased using IronClad.

IronClad Customer Support has been really responsive and they are always on top of their game. Most of the time, getting a resolution can take a couple of days elsewhere but with IronClad that is not the case, and for that I am grateful. Thank you

There are very minimal things that I dislike about IronClad from an IT perspective, and that is the SAML integration instructions. Other than that, we are very pleased.

All legal request use to go through an email distribution list to our entire legal department. There was no assignment, no accountability, and no approval chain. Ironclad fixed our email overload and made approval, signing authority, and back end filing issues disappear.

For me, hand downs, it is ease of use. We needed a system that could be easily be adopted by not only our legal team, but everyone in our company. Ironclad was designed for legal departments and it is taking a complex process and making it simple. We have expanded use to so many other departments solely because it is easy to use and has been so widely adopted by our users.

I titled my review "Pros of Ironclad" because there really are no cons. Sure, I would love some features that are currently not offered, but I don't consider this a con. They are very receptive to requests and make efforts to get me want I'm looking for.

- Contract generation is great, and their a la carte options are handy to have - Ease of use for legal teams and business teams - Searchable records database

- Not as feature heavy yet, and since there's also not self-service options, there is a lot of back and forth with them (granted, they are very responsive and wonderful at customer service)

Implementation and maintenance is easy for a non-coder.

Metrics are still being built in the product that meets the needs of exectuives.

Ironclad has significantly cut down the time Legal spends generating form contracts and chasing down signatures.

I love the redlines feature. My internal stakeholders find it easy and intuitive to use and love being able to keep track of where their agreement is in the review cycle. Any time we need help or want to change a workflow, Ironclad have been incredibly responsive to our requests.

I wish there were Dashboard filters. For example, currently I can sort my active contracts, but I can't filter them to see, for example, only those that are in the "Archive" stage.

Ironclad helps to solve the manual processes that were inherent to contract negotiation and I've had great success in streamlining the contract negotiation process to the point that my internal business partners can self server most contracts without my review at all based on our pre-determined fields.

Ironclad has a suite of contract tools that allow for internal teams to easily and quickly get contracts sent out for review without heavy involvement by the legal team. The platform has an intuitive revision flow that makes it clear what redlines have been made so legal teams can quickly pinpoint where to focus their energy and compare versioning in one platform, and once completed send the document out for signature and archive it in our cloud storage platform of choice. Ironclad has really helped remove some of the painful manual contract review processes I had to deal with and allows me to spend my time more wisely on other legal issues rather than on more administrative contract processes.

As a new user it takes a little time to learn how to use the platform correctly as a new user, and I wish there were better resources available for self learning on how to best use Ironclad's various features. However, once you get up to speed with Ironclad it's easy to build some very useful workflows without much more guidance.

Since we use a lot of the same agreements project after project, it is critical to save time through standardization and automation. Ironclad encouraged us to take that step to facilitate the contracting process to get contracts signed faster than we ever have. The Support team is also amazing, as I've recommended features that have been implemented in later versions of the program, and they really listen to their users and want to make sure we are taking advantage of all Ironclad has to offer. And our business users absolutely love it!

I can't really say there is anything I like least about the software because I know that it is constantly changing and improving. Whatever I say I don't like about it now, I'm sure there will likely be an update in the future that will remedy it.

The overall experience has been positive and I would recommend Ironclad to any organization looking for a contract management solution.

Ironclad is easy to use and allows teams to efficiently edit and execute contracts in a collaborative manner.

There are still some features that are not available such as the parent-child relationship and being able to see who is currently reviewing the draft of the contract. However, the solution is improving with each new release and these features will be available soon.

1. Easy to use. 2. Easy to understand. 3. Save lot of time. 4. Save lots of paper work. 5. Easy to track all the contract. 6. Easy to upload the document which are already created in other platform. 7. Easy to integrated with other software like Adobe Sign, Hello sign and Salesforce etc. 8. Reports are easy to understand. 9. Clause functionality is super awesome.

1. Deletion of multiple records are not available. 2. No restriction on uploading same records multiple times.

As a new user over the last couple months my experience with Ironclad has been great. Ironclad support has been really helpful and responds quickly. They listen to the feedback of their customers to always try and improve the system to fit the needs of their customers.

I love the design of the system and is very user friendly. The dashboard shows the exact stage the workflow is in. Communicating with the internal and external team is really helpful to track the progress and changes of the workflow. The metadata makes is really easy to see all the important information related to the contract.

A contract status feature showing which contracts are currently active or have been terminated or expired but am aware this feature should be released in a future update. Some more resources on how to create custom formulas for workflow designs would be helpful.

Would recommend Ironclad specially if you are looking for a CLM to integrate with Salesforce.

We are unable to upload images into our contracts. If you are planning to have a 100% automated process for contract generation, consider this roadblock.

Ok as a repository, workflow and contact creation is helpful.

Relatively easy to use. Good search functionality.

Ironclad is missing critical contract management functions in the contract notification area. Inability to customize redundant expiration notifications to targeted users is a major flaw and may result in problematic and expensive contract key date misses.

It's great for creating and executing really rote forms like NDA that don't require legal department review. As time goes on, they are improving the product, so it will likely get easier and more intuitive over time.

For workflows that are really automated that require little to no lawyer review, like NDAs, it's great.

It can be a bit clunky with respect to legal review with the necessity to download/upload new versions. If you get a PDF to review, you have to convert it to Word and then upload into the system. So blacklining within the Ironclad system is rendered impossible, and also your version numbering is inaccurate. There are also some rote functionalities that aren't exactly intuitive.

This is a great product with little or no training required. Highly recommend for a start up small to mid size business.

I love the audit trail, I like the fact every change is tracked and versioned for any updates and that fact any change to any stakeholders is communicated it keeps everyone on the same page.

Very little to dislike in my role the changes are bearable as I review rather than amend contracts but it could get cumbersome with multiple changes depending the size of the team involved in contract changes.

This is a great product which will be easy to build out contract workflows. The Ironclad team is constantly releasing new product updates, which have been very useful.

There are some features that we'd love to see in future releases. For instance, ability for ad hoc approvals, better reporting/analytics, and additional conditional formatting.

Great customer service, willingness to respond to questions/feature requests, good understanding of the legal contracting process.

Clean UX. Easy for business to use. Intuitive processes.

Need ability to self-customize and more self-service. Contract templates change our teams need the flexibility to be able to change the templates in Ironclad without incurring a cost each time (as that doesn't reflect the realities of businesses and changing legal environments).