Some of the main pros: * Very easy to use and train new users, system is intuitive and easy to navigate. * Searching contracts is very easy, they have a search/filter feature reminiscent of Amazon * I can configure system by myself, very little need for IS support * Integration with other systems (SAP, Salesforce etc) does not require additional programming costs or extensive IS support * One of the greatest attributes of this solution is the people, the folks at Malbek are super responsive, helpful and use our feedback to improve their system. I feel like we have a great partnership!

Some things to work on: * We have a large amount of data in each contracts and had some speed/performance issues that were greatly improved after we complained * Would like a bit more visuals/dashboards on KPI, expiring contracts etc

It has been an absolute pleasure working with the MALBEK team, they provided fast, clear and personalized services throughout the process of implementation. The MALBEK team is now a part of our EDF family - Cheers!

cloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!

missing a comprehensive procurement and purchasing contracting functionality (RFP), integration with sourcing, SOW issuance similar to an Amendment process against the agreement/contract, contract spend tracking, purchasing and A/P integration.

The person responsible for setting us up left the company, prior to company-wide implementation, and I was asked to take over. At the time, my role was simply to upload previously created documents into the system. Now I find myself calling weekly, and/or sending emails asking for help because I have not had the "from the beginning" training I need to full understand the moving parts of this system. The staff that has helped me is amazing and I am very appreciative of their time and knowledge.

Not able to answer at this point. I am still learning the process.

Due to my lack of knowledge of the system, this is not a user friendly experience for me. The support documents, while plentiful, do not seem to answer the questions I search for.

Malbek is great for processing the contracts review/negotiation process. It is an easy tool to operate. The reporting functionality is outstanding. Since implementing Malbek, our understanding of our business and our ability to manage our client relationships has improved dramatically. The support team is responsive and I always have access to live support reps who are knowledgeable and can answer all my questions.

I wish it had the capability to send multiple documents in one signing event but I have been very pleased regardless. The system has been able to solve for all of the use cases that we had when we were considering different proposals from other systems. Nothing has popped up that the system cannot handle.

My overall experience with Malbek has been exceptional. The team is extremely responsive to all requests and has accommodated and implemented a number of items we requested throughout the implementation and after implementation into their product. The team is very communicative with regards to the monthly releases and the Help Center to provide up-front assistance and direction to Admins. I'm not afraid of encountering any errors as the team is super quick to respond and provide solutions and workarounds.

My favorite features about Malbek are: the document wizard guidance at the beginning to allow for quick contract creation, the reporting and home dashboard for easy navigation and monitoring of specific documents, the easy ability to select different clause options in the online viewer, the comment functionality in the online viewer, and the straightforward ability to edit a current version or create a new version when opening a document in DocMaster.

My least favorite features about Malbek are: that fields during document creation are not contingent upon each other and can be conflicting, that metadata drop downs that are embedded in the document are visible to the client, there are no reminders for approvers besides the task list in the home view, and we can't right-click to open items in a new tab.

Malbek is very easy to use and the UX/UI design is above average. The load time on screens is phenomenal and I rarely feel like the software is slowing me down from doing my work.

Using amendments has many restrictions that prevent us from using Malbek exclusively. Sometimes a contract has multiple amendment drafts in the works but Malbek only allows us to have one amendment in draft stage at a time. In addition, the amendments are no longer visible when a contract is inactive and a contract cannot be moved between domains once it is activated. Lastly, the information from the most recent activated amendment is not present in the header form and there is no way to see the contract with all amendments highlighted in a single view screen or consolidated file.

After working with Malbek for over 3 years, their team continue to impress me with their responsiveness! Everyone I have talked to has been friendly and knowledgeable with the program. They are more than willing to assist with any issues or questions I may have. When the questions are more complex, I am made aware that it is being worked on and receive a confirmation once completed. I am never left in limbo!

It is a separate platform for the company to use. However, we are not ready to connect it to our CRM as it is still being developed. It's an end-user issue more so than Malbek's.

Our overall experience with Malbek has been overwhelmingly positive. The team has really learned how we work and provides great input on how we can configure Malbek to suit our processes. The Support team is super responsive as well.

Malbek has a clean, simple interface and the performance is great, no drop in speed during our busiest times around quarter-ends. It integrates really well with Salesforce - easy to make changes to field mappings, etc. to accommodate requests from the business. Easy to customize workflows to suit different areas of the business. Our Sales teams love the visibility they now have into the contracting process.

There are some small features in our roadmap we are working on getting added (additional metrics for reporting, ability to purge abandoned drafts on a schedule, etc.), would have been nice to have them from the start but Malbek is working with us to get these features added in future releases.

I have used, tested, and seen demos for a variety of different contract management systems. Malbek combines usability, features, and speed in ways that other providers can't match. Malbek also integrates smoothly with the other applications used across the organization, which is a key feature for any contract management platform. Malbek hits on all the key attributes and continues to make improvements in a way that indicates they are focused on long term customer satisfaction and success.

Most of the drawbacks I've experience are correctable based on administrative set-up and configuration. Thus, it is hard to identify actual cons to the applicable itself. The Microsoft Word plug-in can be a little tricky to use, but this is the case with almost any CMS provider, and overall the Malbek plug-in works quite well overall.

I work in Malbek everyday, and overall it's been a good experience. It took a little while for me to ramp-up (I am not a technology person), however once I learned the basics, and more and more features, I became much more comfortable with tool. Now, it;s second nature when I need to create, add or amend contracts.

I like the fact that it is easy to use, and you can search by name of ANY type of agreement very quickly

My onbe pet peeve is that when using the DocuSign signature add-on feature, you have to copy and paste the name and e-mail addresses every time. There is no auto-fill feature that recognizes names you use more than once. Having this would save a TON of time!

Being able to configure the system to meet our business requirements with no dependency on our IT staff was probably the most favorable part! Things we once relied on IT to help us with we were able to do ourselves with the support of the amazing Malbek team! No technical background required!

One feature that was missing upon implementation was the ability to mass download contracts with attachments. This was a really important feature for the business. The issue was brought to the attention of Malbek and it was addressed in a timely manner .. we now have this functionality available to us.

We are early in the process but Malbek very quickly got a business critical workflow built and implemented for us. Iterations were fast and they've helped educate us along the way to be able to tweak and/or build on our own. This is intended to be a truly full lifecycle management tool from contract request, approval, negotiation, and post-signature tracking and reporting.

Very customizable, full lifecycle management tool. I particularly liked the visual workflow building and the ability to have approvers approve or reject via email. We have not built out document assembly yet but that will save us serious time in the future.

The only major feature we thought was missing they've already added during implementation. Even though the system is fairly intuitive, there is definitely a learning curve. The implementation team has been stellar though.

Prior to Malbek, nextSource was printing, signing and scanning contracts. Prior to Malbek, nextSource was manually tracking contract event dates. Mablek made contracting efficient.

Contract generation, version control with redlines, stage of contracting, integrated eSignature. Contract event reminders ensure I have time to notify stakeholders of (i) post contract deliverables, (ii) renewal notice. Schedule reports delivered to my email keeping me on time with providing reports to C - Suite. Cloud based repository for all contracts rather than depending on access to shared drive.

I am not having any challenges with the software.

Easy to use. Great repository. Salesforce integration works great & it is super important.

Not flexible enough. The permissions model is not robust enough. Works better for sales contracts than vendor contracts. Works well with MS office, but does not work well with a Gsuite org. Doc-master is cumbersome.

At this time use we mainly use this software as a repository for our agreements. The system can automate the uploading through AdobeSign, but drag & drop is also a convenient tool to upload documents.

We are not using the software to its fullest capacity. There are many additional features that we would like to implement at our company. Specifically uploading and routing/editing a Vendor/Customer contract through the system from start to repository.

Accelerating quote to cash by expediting the contract configuration, review and execution. integrated with multiple applications.

ease of use ease of configuration speed connectivity

missing an AI tool for contract automation (draft, review, analyse, suggest)

Great platform. Balance between modern interface and functionality of a tool that has in the marketplace for decades. Very intuitive and will recommend!

Ease of use, searching capabilities, high level of configuration, clean UI, intuitive workflows and visualizations, intelligent and dedicated support and implementation resources

Little things - more flexibility in security and access controls, more options for the user to customize their views, more options around field types and conditional logic, edit capabilities around system notifications, etc.

Everything has been great. I really like the ease in which I can keep up with our contracts.

Very occasionally our team has technical difficulties, but it is always resolved very promptly.

A good product to start from. Depending on the level of sophistication of the needs, it can be expanded.

Ease of implementation and robustness. We were up and running in a matter of weeks with an immediate impact on the way we manage contracts.

User interface could be modernised, unfortunately this played against us in early adoption

Robust contract saving and lookup features, which once mastered on Malbek's platform are quick and easy to use 24/7. It is worth the initial investment to understand the saving and lookup procedures.

Like every contract management system, there are times when one might forget some of the feature workflows. That is ok--it is part of learning every new platform.

I like how easy it is to use and its integration with Slack and DocuSign

I feel like there is so much opportunity for improvement on the user interface as it feels a little bit outdated.

The ability to track renewals and send reminders!

DocuSign via Malbek is very restrictive or lacks the actual features of DocuSign

Ability to configure on the fly - and quickly to get it up and running in a short time frame

Doesn't read the contract object in SFDC.

definitely the UX/UI experience (and the Malbek team!)

looking FW to the "Negotiation Email Tracking" feature Malbek is already working on :)