--- title: "PandaDoc Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PandaDoc. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PandaDoc is a good fit for you!" source_url: "https://www.softwareadvice.com/contract-management/pandadoc-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Tracking Software](https://www.softwareadvice.com/crm/sales-tracking-comparison/) / [PandaDoc](https://www.softwareadvice.com/contract-management/pandadoc-profile/) / PandaDoc Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/contract-management/pandadoc-profile/) Reviews [Alternatives](https://www.softwareadvice.com/contract-management/pandadoc-profile/alternatives/) # PandaDoc User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,260 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 799 reviews (63%) - 4 stars: 349 reviews (28%) - 3 stars: 77 reviews (6%) - 2 stars: 17 reviews (1%) - 1 star: 18 reviews (1%) ### Most mentioned pros - Features like electronic signatures, templates, and document tracking help streamline the entire process and improve efficiency. While there are a few areas that could be improved, PandaDoc has been a reliable and valuable tool for creating and managing professional documents. - PandaDoc is intuitive and flexible .E-signature is best in class and allow me to sign documents without having to print .Creating and sending contracts ,quotes is straightforward. - Allows you to copy and download the files, and allows you a lot of creative ability to design and customize the contracts. ### Most mentioned cons - The per-user licensing is a bad value-proposition to our customer-service team and customer support is too slow to fix image- and video-management errors on custom templates. - I also experienced occasional glitches and bugs that interrupted my workflow. While the platform is powerful, it felt overcomplicated for what I needed, and the costs increased quickly once you wanted more functionality. - The core functionality is good, but the combination of high pricing, frequent upselling for additional features, and occasional technical issues made it hard to see the value. ## PandaDoc customer reviews Showing reviews 1-25 of 1,260 (page 1). ### PandaDoc Review - Overall rating: 5/5 - Reviewer: Dominique C. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience using this software has been great. I enjoy the features that provided in the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great software to use, it is accessible and provides various features in regards to document signing. #### Cons What I least like about this software is the availability. It’s not a well known software u less you are aware of it. --- ### Pandadoc review - Overall rating: 5/5 - Reviewer: Kerry K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, seamless transition from the competition. We have implemented company wide 4 years ago and and has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pandadoc has proven to be cost efficient and very easy to use. The ability to incorporate it with other programs is a definite plus. #### Cons There have been no negatives in the use of Pandadoc since switching from a well recognized provider, with the only exception being that many people are not familiar with the name. Easily overcame that with messaging to clients spelling out the name. #### Reasons for switching to PandaDoc Cost was the main reason, ease of use and customization second. --- ### Still solid after years of use - Overall rating: 5/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall - we appreciate having a tool that is so consistent and reliable. It's rare to have a software tool that is this dependable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Panda doc has stayed solid for us and continued to make closing contracts a pain-free process. This is the kind of tool we just need to work - and be consistent. Panda Doc delivers. #### Cons We really don't have any complaints right now. It does what it's supposed to do and delivers on a consistent basis for us. #### Reasons for choosing PandaDoc PandaDoc seemed to have less friction for our clients. --- ### Powerful platform, but expensive with too many paid add-ons - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PandaDoc has a lot of potential and offers a polished proposal and e-signature platform. However, my experience was mixed. The core functionality is good, but the combination of high pricing, frequent upselling for additional features, and occasional technical issues made it hard to see the value. It may suit larger businesses with bigger budgets, but for a growing SME there are more cost-effective alternatives. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The interface is modern and the document builder is easy to use once you're familiar with it. Creating proposals looks professional, and the e-signature functionality works well. There are plenty of features available for businesses with more complex requirements. #### Cons The pricing became difficult to justify, especially as many features I expected to be included required additional paid add-ons. I also experienced occasional glitches and bugs that interrupted my workflow. While the platform is powerful, it felt overcomplicated for what I needed, and the costs increased quickly once you wanted more functionality. --- ### A Great Option for Digital Signatures - Overall rating: 4/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I absolutely love PandaDoc! It’s very easy to use and figure out once you get the hang of it. It’s so simple to sign digitally and adjust to your preference. #### Cons I don’t really have any issues with PandaDoc. It may be a little difficult to adjust the margins, etc. if you don’t know where to look. #### Reasons for switching to PandaDoc The capabilities that PandaDoc offered and how professional our contracts look using it. --- ### PandaDocs removes key feature unannounced - Overall rating: 3/5 - Reviewer: GRANT T. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Usually pretty good service, but now just getting "I understand the frustration about losing the feature you previously used." Not good just pulling the rug out from under us with no advance notice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We have used PandaDocs for about 6 years and it has been incredibly helpful in sending and signing contracts. Allows you to copy and download the files, and allows you a lot of creative ability to design and customize the contracts. Good integration with other apps. #### Cons PandaDocs removed a key feature that is essential in our business without any warning, which now creates additional time and effort to reenter all the same information that PandaDocs ALREADY has in it's system. We paid for an annual license and with the understanding that the features we pay for and use will be available. The TRANSFER DATA feature, would allow you to send the information in the contract to different templates. We do live events so that was very helpful in creating gig sheets for warehouse staff and event managers with all the key elements: Client, Contact name, phone, venue, date, timeline, what they have confirmed, etc. Now, we have to manually re-enter over 30 data fields that were in the original contract. Also, we used that to send invoices for payments. Once again creating more work for the office staff. #### Reasons for switching to PandaDoc Good Shuffle was more of inventory control with contracting features. I didn't need inventory control. Also it didn't have ability to just use links, each proposal has to be send in a separate email, which is challenging if you are sending multiple quotes to a client. --- ### Pandadoc is a good option for some - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience. The cost outweighed the convenience, especially when you have a multi page document. Good product for simple documents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros PandaDoc is a fairly low cost and easy to use platform. I was able to upload my documents and navigate the platform quickly. #### Cons Not as intuit as some other sites. For instance, I have check boxes and had to add the boxes to each line. A little labor intensive. #### Reasons for switching to PandaDoc Price. Docusign was too high and limited to number of documents that could be signed. --- ### You get What you pay for - Overall rating: 4/5 - Reviewer: Jill F. - Verified reviewer: Yes - Industry: Music - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We made the switch from Adobe to save money but continue using electronic documents. Getting started was easy and it’s less expensive. There are some features and ease of use that are missing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros We liked the ease of set up when switching over from a previous program. It was easy to bring in our current templates and begin using them right away. Price is competitive. #### Cons There are many features that don’t work as well as competitors like the search and check boxes and menu organization is not intuitive. Not as smoothly run as competitors. #### Reasons for switching to PandaDoc The price for Adobe was constantly increasing. --- ### Best Alternative to E-signing platforms - Overall rating: 5/5 - Reviewer: Norm L. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. It was very easy to use, easy to upload. It was satisfying to myself and my clients. There was no confusion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great alternative to DocuSign. I do not use e-signing very often for my business and PandaDoc is very user friendly for my clients as well as flexible to my budget. #### Cons There was not anything I didn't like about PandaDoc. I've never had a problem with the program or their customer service. #### Reasons for switching to PandaDoc DocuSign was too expensive for the value. PandaDoc did the same and a lot more. --- ### Streamlined Document Management - Overall rating: 5/5 - Reviewer: Hannah B. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with PandaDoc has been very positive. It has made document signing and contract management much more efficient and streamlined. The platform is easy to use, helps keep everything organized, and saves time throughout the process. Great value for the money! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about PandaDoc is how easy it makes document signing and contract management. The signing process is simple and convenient for both us and our clients, and having contracts and documents organized in one place makes it much easier to manage everything from start to finish while supporting customers. It saves time, keeps the process streamlined, and helps us stay organized. Pandadoc has helped manage images and videos. #### Cons Some of the more advanced features can take a little time to learn and navigate. A more streamlined interface for these features would make the experience even better. --- ### PandaDoc Proposed — And I said YES! - Overall rating: 5/5 - Reviewer: Sheryl J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a good software — Once the user is fully acclimated to the program, it eventually saves the user from manual work time from all of PandaDoc’s automated integrations. It’s easy fused with our company’s CRM to directly transfer all the necessary data needed to be implicated within my all proposals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes my workflow seamless. The software generates all the necessary proposals I need in half the time it used to take with other softwares — Making sales close all the more faster. #### Cons It takes many hours / usage amounts to truly learn its functionalities. #### Reasons for switching to PandaDoc Company mandate — Employees were used to using The spreadsheets within Google Docs to generate proposals. --- ### Obtaining patient consent and hospital accords. - Overall rating: 5/5 - Reviewer: Hikmet L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Medical evacuations are a legal issue that should be handled strictly. I employ this in management of contracts. It also simplifies the management of documents to a great extent but is very costly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface is also very clean and therefore the signing of the documents by the patients who have to sign the forms of transporting them by an emergency vehicle is so easy when under stress. #### Cons The per-user charges are not very lucrative since our medical coordination team will expand, and customer support is too long to fix the errors of the custom templates. --- ### With PandaDoc, creating and signing agreement documents is as easy as it can get. - Overall rating: 5/5 - Reviewer: Bernadette S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have personally used PandaDoc for a while now am happy with the services i get from it. I use it to create forms which allows me to sign agreements with clients and other service providers that i deal with. It has an amazing e-signature feature which makes signing documents an easy and quick task. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PandaDoc has a drag and drop form editor which makes makes creating new forms or editing existing ones very easy and straightforward. It also offers a great e-signature tool that allows me to sign agreement forms quickly with no need to print them out. It also has a document manager function that help me to keep all my forms organized in one place making it easy to identify which forms are still yet to be signed. PandaDoc also offers automations which help speed up the repetitive form creation and management tasks while eliminating the common human errors. #### Cons I have had a stand out experience with PandaDoc. There has been nothing to hate about it. --- ### Poor customer service do not recommend - Overall rating: 1/5 - Reviewer: Ashley M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Poor, disheartening - customer service or lack there of is disappointing and can not keep up to customer demand. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros At the time support was great when we initially started - creating documents and having the ability to send documents in bulk #### Cons Overtime random charges are being added to our account and custoer service has gone down the his - if it is a browser issue - theyll charge you for it. --- ### Overall good program - Overall rating: 4/5 - Reviewer: Pat W. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a pretty good experience. Sometimes support is slow to help fix a bug or reset our system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that we can send a link and customers can review the document. Also all of our team can have access to various documents. #### Cons Sometimes pandaDoc can be hard to synchronize documents or it has trouble loading them. It ends up slowing down our systems. --- ### Solid contract management platform - Overall rating: 5/5 - Reviewer: Connor M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love the platform. It’s cost effective and offers the same benefit as any other provider in the space. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PandaDoc is a clean and easy to use platform to easily sign clients onto your platform or to your service! #### Cons The only thing I’ve come across as far a small issue is people aren’t familiar with the platform but that is changing as it becomes more popular. --- ### Great Sales Resource - Overall rating: 5/5 - Reviewer: Hailey S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! Love that I can easily see actions required, waiting for others (to sign), finalized documents, documents to approve/already been approved, and more. #### Cons I don't think I have anything negative to say about PandaDoc at this time. I like that I can easily see status update, last updates, and vlaue of each contract right when I click on the page. --- ### Great for small businesses! - Overall rating: 5/5 - Reviewer: Andrena T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been very happy with panda doc we have had it for about 3 years now and minimal issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use PandaDoc for our side business we use it heavily for contract signing and to keep up with different companies we have contracts with. It’s super easy to use and manage. #### Cons I wish it were a little bit easier to use when making new templates or there were more template options you can use to adjust. You can make your own blank template but it does take more time. --- ### A good system for document approvals - Overall rating: 4/5 - Reviewer: Abid P. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easily allows us to sign and track document approvals digitally so that we don't have to manually manage these items. #### Cons It can be a bit clunky for less tech savvy users, but it does what it does as well as the competition --- ### Signing docs just got easier - Overall rating: 5/5 - Reviewer: Rupert R. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s pretty simple and easy to get things started and rolling with PandaDoc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pandadoc is easy and intuit for designing custom proposals and documents that you need signed #### Cons The pricing is the biggest drawback. It would be nice to have a usage based pricing structure depending on how active you are --- ### PandaDoc excels at creating data-capturing documentation - Overall rating: 5/5 - Reviewer: Patrick O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PandaDoc enables me to create standardized presentations for my Sales team that they can then modify with forms and personalization for specific clients. It's effective at both presenting and capturing information. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros PandaDoc allows me to create standardized documents and presentations that can then be easily collaborated upon and edited to suit other teammates' needs. #### Cons I find that editing any documents with a combination of graphics and text can be a bit clunky. I end up having to export PDFs from another graphics editor and then import into PandaDoc in order for them to look on brand. --- ### Good Platform for Reviewing and Signing Documents - Overall rating: 5/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a good platform for reviewing and signing off on documents. No issues experienced when using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've had a couple vendors used PandaDoc to send documents to sign. Every time I've used it, it has worked fine without any issues. #### Cons No cons as far as I can tell. It worked when I used it the times that I've needed to sign a document sent to me. --- ### Paperwork management in real time! - Overall rating: 5/5 - Reviewer: Andreia S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was fairly easy to manage and it didn't take long to learn how to use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Contract management was easy and intuitive for all counterparts. #### Cons I had no complaints about it, maybe it could have a more modern UI. --- ### User-friendly and offers creative freedom - Overall rating: 5/5 - Reviewer: Kaitlyn C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how user-friendly PandaDoc is. The drag-and-drop editor and templates make it ridiculously easy to create professional-looking docs. Plus, I appreciate the creative freedom it gives me to customize my documents. #### Cons Sometimes PandaDoc freezes or logs me out unexpectedly which is frustrating - especially when I'm on a deadline. --- ### PandaDoc has taken our professional branding to the next level. - Overall rating: 4/5 - Reviewer: Thomas W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, PandaDoc has been great for us. It allows use to showcase professional contracts/agreements, as well as help with branding many areas of our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PandaDoc is easy to use and great to accomplish several different roles as a software. #### Cons PandaDoc only offers quarterly or yearly payments/contracts. ## More reviews [Next reviews](https://www.softwareadvice.com/contract-management/pandadoc-profile/reviews/?page=2) ---