All Policy & Procedure Management Reviews
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Rick
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
A massive time saver
Time back to focus on more important matters!
PROSComplianceBridge saves literally hundreds of hours by automating most of the administration related to maintaining policy and procedure compliance throughout an organisation.
CONSThe software interface looks a little old-fashioned, but it's reliable which is the most important factor
Denise
Higher Education, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ComplianceBridge
My institution did not have a total picture of the number of policies and procedures in current publication, neither did we have the bandwidth or experience to create an in-house solution for controlling this process. We realized that this posed a significant risk on multiple levels to our organization. We are now moving ahead in a systematic and positive direction, knowing that our institutional history will be preserved in the archive while providing a single answer to questions of policy and guidelines for practice.
PROSAll the elements essential to our initial success were included under our contract, but we are aware that the risk and compliance module and the contract management module are something to consider in future as we grow in this process.
CONSLearning to create in HTML was not something I had ever done previously nor did I take to it without assistance, which the team at ComplianceBridge provided in the most thorough and positive way. I would have no hesitation in calling my sales and implementation team for assistance at any time, and have done so on numerous occasions.
Reason for choosing Policy & Procedure Management
We created a team to vet five different policy software solutions and come to a conclusion as to which best fit the needs of our institution as we dove into our first experience in using a software solution for our policy library needs. All presentations were considered in the context of which would require the most technical support on the institutional level; price; convenience; customer support from the provider; training for our users; and ease of implementation. Our overall favorite was ComplianceBridge because of its focus on simplifying the creation of a centralized archive, automated workflow for review and publication, and scalability. My experience with the ComplianceBridge team has been very positive.
Alisa
Civic & Social Organization, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Compliance Bridge
Very robust features on the Administrative side.
CONSComplicated, and not very end user friendly, design-wise. Very technical for users.
Helena
Government Administration, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Outstanding Customer Service and Support
We moved from a word and email format to Compliance Bridge and from my experience working policy, this is a dream come true! Most people aren’t in tune with policy, like laundry and dishes, but using this platform has made it more palatable for users because the platform is user friendly and easy to navigate.
PROSThis software is an all in one package that saves lots of time in the policy upkeep and management world. The best feature is the automatic reminders that I can “set it and forget it” which put policy management into the hands of users, policy managers, and administration all at a simple click! Another feature I absolutely love is tracking changes so all users can see what has been changed in a policy - so it appeals to the novice as well as the expert policy reader and writer!
CONSThe only integration price that has been challenging is the interface with all the government security protocols we have in place, but most of those hurdles were more of annoyances to overcome so we could fully implement the systems functionality.
Reason for choosing Policy & Procedure Management
We chose Compliance Bridge because from the get go of the demo we had such a great customer service experience, we knew that the developer and staff would help us with any hurdles - and they have hit that mark!
Patrice
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
ComplianceBridge Administrator
Overall I am very please with Policy and Management.
PROSMy company requested several changes to the product because we use the software in a unique way in which most other companies do. After customer support tweaked the software I found it to be very user friendly. I still have difficulty with some features but overall I am pleased with the software.
CONSThe report building feature is what I like the least about ComplianceBridge.
Reason for choosing Policy & Procedure Management
N/A
Carolyn
Accounting, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Once you learn it, it's a good system
CB support is stellar...available, timely, and helpful. The team welcomes feedback and enhancement ideas.
PROSOne stop shopping for managing controlled docs and training expectations. Maintains an audit trail of changes, approvals, and acknowledgements. Auto-generated emails provide followup reminders which eliminates manual tracking.
CONSHTML takes some getting used to, formatting can be tricky. Behind the scenes upgrades are implemented at times during business hours (due to differing time zones), which may affect the end user input/output process. CB document management took a while to learn (it's a process after all) but repetition helps and its functionality works.
Venessa
Oil & Energy, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Awesome product for policies, forms and procedures!
Great product, great representatives of the company; the software is so easy to use, our roll out required little to no training for our employee base. Highly recommend for policies, procedures and end to end forms completion and record retention!
PROSCustomization features and ease of use.
CONSRestrictions of administrator access.
Reason for choosing Policy & Procedure Management
It was being used by our parent company and met our needs and budget.
Reasons for switching to Policy & Procedure Management
Old product was outdated and provided limited functionality.
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Powerful Product and Fantastic Support
ComplianceBridge provides exactly what we need, and at a lower price point than anyone else I've found. In regards to policy and procedure management, this is a product with over a decade of experience. For us, it was most important to be able to have specific groups acknowledge certain HR polices, and TotalCompliance made it extremely easy to create these distribution lists, have our employees acknowledge the policy, and even quiz them on their comprehension of the policy. I also have to say that the support and training I've received from TotalCompliance has been phenomenal. They've been available every step of the way, and we were able to onboard this product quickly!
CONSThere are very few things I dislike about TotalCompliance. I have to say that, in regards to the user interface, it's a little rough. The features and cost benefits dramatically outweigh that, however.
Vikki
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Policy and Procedures made easier
We use Compliance Bridge to house policies, procedures, and job descriptions. We appreciate the ease of uploading, editing, and tracking changes. The software is user-friendly and the support staff are very responsive.
PROSEase of use Ability to track historical changes It's role in helping us standardize processes
CONSNothing.
Mickey
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2015
ComplianceBridge Review
EMN Defense Services, is a San-Diego-based government contractor. We have been using TotalCompliance (TC), the Policy & Procedure Management Software from ComplianceBridge (CB), for about three years, to originate, track, approve, distribute, and record compliance documents and to publish, distribute, and retain internal reference documents. Like any sophisticated software, TC has presented some challenges to those who do not use it daily. In addition, as early adopters, we have been part of the process to debug the software. Throughout the experience, Bill and Bobby from CB have been extremely helpful with respect to training and have addressed any and all of our issues immediately. As compensation for the time we have invested, we now have access to a versatile product which we can depend on to support generation, editing, approval, organization, distribution, and retention of our monthly newsletters, performance reviews, training records, and various documents which require approval and authentication.
Farina
Higher Education, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Good product
I like the fact that our relationship with Compliance Bridge has grown. They are will to make adjustments in order to make our experience a better one, and we appreciate that .
PROSI would have to say he biggest pro is their customer service. Being in IT customer helps is number one on my radar. Compliance Bridge is always willing to work with us on anything we need help with. Overall the product does what its supposed to and the back end is easy to navigate and use.
CONSI would like vanity urls, other than that the program does what it is supposed to.
Kerri
Government Administration, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
EXCELLENT customer service!
Our P&P's were very hard to manage the way we used to do it. Some were done through a shared drive and linking to other files and others were posted to our intranet server. It wasn't searchable so was time consuming for staff to find what they needed.
PROSIt is very easy to use and intuitive. Customer support is very fast and effective and helpful!
CONSSo far, nothing. Does what it needs to do and is feature rich.
William
Law Enforcement, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Review of Compliance Bridge
I have found that Compliance Bridge is a great way to manage our policy and procedure. I have found the ability to add a test in order to ensure the policies are being read is a great addition. The customer support is second to none.
PROSThe ability to track receipt of departmental policies
CONSThe time it takes to enter policies in HTML format.
Wendy
Government Administration, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Compliance Bridge Service and Software
The software provides a one-stop-shop place to contain our organization's policies, procedures and forms. We will enjoy the compliance piece once we have that procedure in place.
PROSEase of moving through the windows and search engine. Customer Service is exemplary and return emails and calls immediately.
CONSTrying to learn to use it without customer service, relying on the manual alone.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
HR Director
It is easy to use and the ability to be used by multiple departments.
CONSAs with any new system it takes time to get use to.
Allyna
Public Safety, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Policy Management Software
This company is fantastic. They are responsive and helpful and demonstrate a commitment to making sure we get the product to best serve our needs.
PROSThis product provided us with extensive ability to configure our policy organization to meet the needs of our workplace and staff. It is intuitively organized and easily searchable. Our users appreciate being able to access their information in one central location.
CONSThe company offers extensive webinar training, hands on support, representative contact, and video training- however, we found that offering more extensive "how to" documentation would be beneficial for training new users.
Dixon
Banking, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Odd name..great product.
Used the product to assist in updating and keeping critical policies updated, also because of its ability to test the reader of the policy, used the software to fulfill requirements of Anti Money Laundering legislation.
PROSGreat for ensuring that policies and procedures are reviewed in a timely manner, especially helpful was the automated emailing to business users responsible for the review.
CONSNone that i can recall
Vicki
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
ComplianceBridge
When we implemented ComplianceBridge, it was a non-event. With the help of CB staff, we were able to build, test and implement their product seamlessly into our current systems. It is extremely user friendly and was fairly easy to implement. As we acquire more subsidiaries and employees, we will be able to streamline this part of our onboarding process as well as keeping our current employees compliant with our policies.
Astrid
Financial Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2016
Global HR Officer
The product is good even if we don't use all functionality yet. Group management is sometimes tricky (who will receive, etc. due to the fact that we are a global company with a lot of department. Reports is also not easy because we need to build them in advance.
PROSquick implementation and not too expensive
CONSsometimes complicated to use (reports, groups)
Crystal
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Compliance Bridge-Office
I love this function. It is greatly assisted my agency with going paperless.
PROSI like that I can upload all of my agency's policy and procedures and disseminate to staff in one go.
CONSNothing at this time. I've only had one issue, but it was resolved quickly.
oscar
Higher Education, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2016
Easy tool to work with. Very little training needed. Perfect for our needs!
Only use for our Policies and Procedures, but are finding new ways leverage the flexibility of this product .
PROSEasy to use.
CONSlimited editing features
Kelli
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2015
Great software, great company
Our agency has been using Compliance Bridge for nearly two years and we are very satisfied.
Yarixa
Used free trial
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
3
Reviewed April 2015
not as friendly as I expected
reminders have been a hassle and it was the key feature we wanted