About Symfact

Symfact is a contract and compliance management solution for businesses of all sizes designed to help streamline the entire contract lifecycle, from compliance delivery to risk mitigation and resource planning. Key features include the management of outsourcing agreements, intellectual property rights, corporate policies and procedures.

Symfact provides teams with a drag-and-drop interface to create contracts, agreements, schedules and manage role-based access for colleagues. Its third-party risk management module helps enterprises address compliance requirements via security profiling, background checking, fraud detection, authentication and more, optimizing business processes. It comes with a legal entity management tool, which helps managers control o...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of Symfact

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

Very positive as we could customize it exactly to our needs

Pros

- I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team

Cons

- Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution.

August 2020

Vaclav from Lafargeholcim

Company Size: 10,000+ employees

Industry: Building Materials

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Legal Entity Management (LEM)

Overall experience with Symfact was simply fantastic. We knew and defined clearly what we want and why. We defined our "Minimum global standards" (we kept and focus on a simple master data). We received a great support from Symfact by the dedicated consultant [SENSITIVE CONTENT HIDDEN]. He was a true partner and not a typical consultant. He acted promptly, challenged our solutions and requests, but did not force us into his solutions or ideas. He was always looking for a sustainable solution and he passed all experiences to the project team. Our implementation was under strong project management and our mottos were: "Keep it simple" / "Less is more" / "Quality and completeness first". THANK YOU [SENSITIVE CONTENT HIDDEN]!

Pros

- Easy to use - Reporting capabilities - Cloud solution, which works globally regardless internet strength - Mobile solution

Cons

There are not really cons. We asked simple solution and we got what we have asked for.

Reasons for Choosing Symfact

a] Great references from the Symfact's client b] The tool demonstration and the Symfact's team, who make a presentation c] Price, which was very competitive

Reasons for Switching to Symfact

The tools were not properly used, updated and much more expensive.

January 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2021

Poor customer service

I had the worst experience with [SENSITIVE CONTENT HIDDEN]. She listens to all your input like she cares and nothing gets done. We’ve had this software for a year and I can’t even use it since I’m still waiting for the [SENSITIVE CONTENT HIDDEN] to get back to us about the changes we requested to tailor the software. It’s taking over six months for the programmers to give us the capability of putting in decimal points to go out 6 numbers.

Pros

Our company needed a software to help maintain the huge database of entities and this software will generate an org chart for you in a snap.

Cons

Needs a major update and overhaul. For example, when you add a contact, it shows their name and phone number and you have to click their name to retrieve such person’s email address. We’re in the 21st century. I email more than call people. Small detail as such as the above makes it obvious that they aren’t doing much to keep the software current with the times.

July 2018

Elizabeth from TTX

Company Size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

User friendly software, but far the best demo we experiences when looking for a system.

Ability to customize our process and fields. The implementation (workbook) was more detailed than I imagined, but that was a benefit because it allowed to think through processes not initially on our radar. Our project lead provided exceptional service before and after the implementation.

Pros

User capabilities is self explanatory. The system and functionality is very clear and simple to administer. Quick response to portal inquiries.

Cons

It's not a "least" issue about the software, maybe a suggestion for something new in the feature. I'd like to see more default reports and dashboards available vs. the option to self create.

June 2018

Chris from Bain & Company

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2018

Very capable contract management software with custom options

We received a quality, customizable contract management software that is able to integrate with our internal systems and send critical information to project managers that in the past may have been completely unaware of non-standard terms of engagement - allowing us to better abide by our long-standing contracts.

Pros

Good combination of fields and tabs for data input, searchability, and various reporting options. We use the reporting in various ways which has been quite valuable to enable us to notify others working on future projects of any unique arrangements we may have agreed to in a master contract.

Cons

It's been challenging to make updates and improvements as our business grows and we make more use of the product. A large part of this has been a lack of consistency and QA in programming. Another factor could be that the initial people who worked with us passed along the work to others, who do not have the same background/understanding of our needs and uses.