About Symfact

Symfact is a contract and compliance management solution for businesses of all sizes designed to help streamline the entire contract lifecycle, from compliance delivery to risk mitigation and resource planning. Key features include the management of outsourcing agreements, intellectual property rights, corporate policies and procedures. Symfact provides teams with a drag-and-drop interface to create contracts, agreements, schedules and manage role-based access for colleagues. Its third-party risk management module helps enterprises address compliance requirements via security profiling, background checking, fraud detection, authentication and more, optimizing business processes. It comes with a legal entity management tool, which helps managers control organization...
Close

Image 1 of 5

Symfact Questionnaire

Symfact User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 19 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Very positive as we could customize it exactly to our needs

Pros

- I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team

Cons

- Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution.

Vaclav

Company size: 10,000+ employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Symfact: Legal Entity Management Tool

My overall experience with Symfact was simply great. There were two key factors of this successful implementation in our organization: 1] We defined very clearly what we want and why. We set "a minimum global standards" = focused on our most important master data. 2] Support from Symfact. We received outstanding support from Symfact having fully dedicated Project Manager. He was a true partner and not just an assigned consultant. He acted promptly, challenged our proposals and requests, but did not force us into his solutions or ideas. He was always looking for an optimal solution and passed all relevant best practice experiences to our project team. Our implementation was thus under competent project management and our mottos were: "Keep it simple" / "Less is more" / "Quality and completeness first". I wish to say THANK YOU and advice others to consider above if they decide to implement this tool. Vaclav Pavlu

Pros

Easy to use, very powerful reporting capabilities, cloud solution which performs robustly across our global operations regardless internet connectivity challenges - mobile solution. We can easy store documents and keep our virtual storage safe.

Cons

There are not really major cons. We requested a simple effective solution and we got exactly what we asked for. Of course, with more users comes an appetite to further improve reporting and presentation capabilities.

Reasons for choosing Symfact

a] Great references from other Symfact clients. b] The solution demonstration and the Symfact team presales team and consultative sales process. c] Price, which was very competitive. d] Usage is simple and intuitive for the users.

Reasons for switching to Symfact

We wanted to have one global, integrated solution, which is cloud based, safe and user friendly.

Janel

Company size: 501-1,000 employees

Industry: Outsourcing/Offshoring

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Great !!

highly recommended

Pros

The ability to secure the multiple contract and compliance, you don't need to worry about the contract thanks to Symfact.

Cons

the software is no doubt good, but not user-friendly .

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

January 2021

Poor customer service

I had the worst experience with [SENSITIVE CONTENT HIDDEN]. She listens to all your input like she cares and nothing gets done. We’ve had this software for a year and I can’t even use it since I’m still waiting for the [SENSITIVE CONTENT HIDDEN] to get back to us about the changes we requested to tailor the software. It’s taking over six months for the programmers to give us the capability of putting in decimal points to go out 6 numbers.

Pros

Our company needed a software to help maintain the huge database of entities and this software will generate an org chart for you in a snap.

Cons

Needs a major update and overhaul. For example, when you add a contact, it shows their name and phone number and you have to click their name to retrieve such person’s email address. We’re in the 21st century. I email more than call people. Small detail as such as the above makes it obvious that they aren’t doing much to keep the software current with the times.

Elizabeth

Company size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

User friendly software, but far the best demo we experiences when looking for a system.

Ability to customize our process and fields. The implementation (workbook) was more detailed than I imagined, but that was a benefit because it allowed to think through processes not initially on our radar. Our project lead provided exceptional service before and after the implementation.

Pros

User capabilities is self explanatory. The system and functionality is very clear and simple to administer. Quick response to portal inquiries.

Cons

It's not a "least" issue about the software, maybe a suggestion for something new in the feature. I'd like to see more default reports and dashboards available vs. the option to self create.