Attentive
About Attentive
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Attentive Pricing
Free trial:
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Not Available
Most Helpful Reviews for Attentive
1 - 5 of 103 Reviews
Eszter
Automotive, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2021
Great SMS marketing tool, offering a lot of integations
Rochelle
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Proven ROI & Top Notch Account Management
My overall experience with Attentive is positive. They give us so much support as an agency partner.
PROSI love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that. Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.
CONSI'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs. I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.
Meghan
Consumer Goods, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Your biggest asset: The People
Amazing.
PROSThe people. Our rep [SENSITIVE CONTENT] is amazing. Her attention to detail; willing to jump in and help along with guidance on overall best practices and strategy is tremendous. She is a valued asset and quickly became a critical extension of the Simon Pearce team. [SENSITIVE CONTENT] was a wonderful sales representative and amazing to work with. Answered all of our questions and made our onboarding seamless.
CONSThe only thing I wish is that it had a two way integration with our ESP Bluecore. Currently only 1 way and we have to do custom dev for 2 way. I want to keep attentive the people have made it but I will have to think hard about having an ESP that does not talk to our SMS. I want to keep both separate as we LOVE Attentive that much; however, not having this does give me pause for next year and I will have to think long and hard before signing another contract with Attentive.
Reason for choosing Attentive
Bronto was sub par in their email game. Of course they were going to be sub par for SMS However, they were considered due to the 2 way integration of information. Ability to create and launch campaigns in 1 place.
Timothy
Verified reviewer
Information Technology and Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Sales People are Borderline Harassment
They are annoying and spammers.
PROSNone. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.
CONSTheir salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.
Vendor Response
We're sorry to hear about this experience after your free trial. We've passed this feedback to the team. Please reach out to sales@attentive.com if there's anything else we can do to assist.
Replied October 2022
Kirsten
Consumer Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great product, excellent customer service
We are very happy with Attentive. It's a strong revenue-driving channel for our business and I cannot say enough good things about the customer support team. Our Account Manager is so responsive, he tailors his strategic recommendations to suit the needs of our business, and it's clear that he has our best interest in mind. The team at Attentive is also great at providing us access to BETAs and ensuring we're maximizing our use of the platform.
PROSAttentive is very user-friendly. It's a turnkey, impactful solution for driving results with SMS marketing. It has completely changed the game for us in terms of lower funnel marketing strategies.
CONSSince I'm not the primary user of our account, I don't have as much insight into this. At this point, the software suits all of our needs. The one thing we would benefit from is more robust reporting so that we can build on learnings and always be improving our strategies.
Reason for choosing Attentive
We felt that Attentive was best-in-class due to their customer support, their strong book of business and their turnkey SMS solutions.