Attentive vs Project Broadcast
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.4 / 5
4.8 / 5
Customer Support
4.8 / 5
4.8 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
September 11, 2024
September 24, 2024
Pros/Cons
Pros
- They are always looking for ways to improve and best assist those who are using it, I greatly appreciate that.
- We are very happy with Attentive. It's a strong revenue-driving channel for our business and I cannot say enough good things about the customer support team.
- Easy to use, very comprehensive SMS marketing channel. Best part is the customer support and success team - ready to help you out 24*7.
Cons
- It's expensive and sometimes it's difficult to anticipate results.
- I wish there was a way to turn 2 way messaging off. We waste a lot of $$ each month getting people's grocery lists and unintentional texts that we do not want.
- The only thing that is a bit difficult is making edits to your main campaigns.
Pros
- Ability to send follow ups at ease. I love being able to send a Thank you to all customers in one text and it go out automated.
- I have been using PB for almost 2 years now and it has been a game changer. I love the automation features and i love that i am building quality relationships with my customers.
- Project Broadcast helps me to plan ahead by prescheduling important reminders, recognition, etc. It helps me to create valuable connectivity to my team and customers.
Cons
- When a text is rejected, we don't exactly know why or can't pull up the entire text to see if its a verbiage problem or not.
- Messages don’t always go through because cell phone companies make errors in their updates.
- I feel it’s a bit difficult to learn how to set up keywords and automated responses.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
