# Emotive Software Reviews, Demo & Pricing - 2026 > Review of Emotive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/conversational-marketing/emotive-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Emotive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/conversational-marketing/emotive-profile/reviews/)[Alternatives](https://www.softwareadvice.com/conversational-marketing/emotive-profile/alternatives/) # Emotive 2026: Benefits, Features & Pricing Wondering if Emotive is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Emotive 4.3 [(106)](https://www.softwareadvice.com/conversational-marketing/emotive-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About Emotive Emotive is a mobile and SMS marketing solution that helps businesses streamline processes related to customer segmentation, conversation automation, campaign monitoring, and more from within a unified platform. It allows staff members to build subscriber lists by collecting customer email and phone numbers through pop-up sign-up forms, whilst maintaining compliance with CCPA, TCPA, and CTIA guidelines. Emotive enables team members to configure personalized conversation flows to automatically manage two-way communications based on pre-defined triggers. It lets marketing professionals create segments and send broadcast messages to manage promotions, product releases, launch sales, and cross-selling opportunities. Additionally, with the built-in dashboard, supervisors can gain insights into campaign performance, conversation rates, click-through rates, new subscribers, and more. Emotive enables organizations to integrate the platform with several third-party solutions, such as Zapier, Zendesk, WooCommerce, MailChimp, BigCmmerce, Slack, Shopify, Magento, and more. Pricing is available on request and support is extended via documentation, live chat, phone, and email. Wondering if Emotive is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Emotive User Interface ## Popular Emotive Alternatives Main Product Emotive 4.3 [(106)](https://www.softwareadvice.com/conversational-marketing/emotive-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.05Value for money - 4.33Customer support - 4.18Functionality Pricing Available upon request Get Price Alternative Product [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) 4.9 [(647)](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.73Value for money - 4.81Customer support - 4.67Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [SlickText](https://www.softwareadvice.com/sms-survey/slicktext-profile/) 4.8 [(268)](https://www.softwareadvice.com/sms-survey/slicktext-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.87Customer support - 4.73Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Clearstream](https://www.softwareadvice.com/church/clearstream-profile/) 4.8 [(686)](https://www.softwareadvice.com/church/clearstream-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.55Value for money - 4.84Customer support - 4.59Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) 4.5 [(273)](https://www.softwareadvice.com/sms-survey/ez-texting-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/) 4.7 [(836)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.65Customer support - 4.50Functionality Pricing Starting at $16.00 per month Get Price ## Emotive Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Emotive Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Emotive API Audience Targeting Automated Responses Campaign Management Chatbot CRM Customer Segmentation Human Handover Live Chat Mass Texting Mobile Access Mobile Alerts One-to-One Messaging Product Recommendations Real-time Conversations SMS Marketing SMS Messaging Templates ## Emotive Integrations Zendesk Suite Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review See all 10 integrations ## Emotive User Reviews Overall Rating 4.3 Ratings Breakdown 5 72% 4 13% 3 3% 2 0% 1 12% Secondary Ratings Ease of Use 4.4 Value for money 4.0 Customer support 4.3 Functionality 4.2 Karagan O. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed March 2022 A lot of bugs - but overall good experience. 4 Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: I've had a great overall experience with emotive as far as success with our customers. Emotive offered a unique way to have conversations at scale with our customers. We have been able to build out robust flows that give every customer a very personalize experience that adds value and I love emotive for that. Cons: We had a lot of flaws along the way that caused a lot of trouble for us internally. This is mainly pertaining to their human handoff team, who is not trained well enough to take on highly personalized conversations. No option to turn off. Limited segmentation as well - and very slow delivery for the messages during high volume times. Read More JW Jesse W. Verified reviewer Apparel & Fashion 11-50 employees Used daily for less than 6 months Review source Reviewed August 2024 Emotive is Great 5 Emotive has been great to work with. Dash board and reporting is great and makes the data easy to read Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use. Support is always available when needed whether I need to call, email, or slack someone Cons: We like everything. There is nothing that we dont like Reasons for choosing Emotive More professionaland better inductory meeting Read More JG Jen G. Verified reviewer Cosmetics 11-50 employees Used weekly for more than 2 years Review source Reviewed March 2023 No longer a good service . Overpriced and overcharged 1 If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages.We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: very little. The platform has b en edits but the dishonesty of the company overshadows anything good they have Cons: Greedy people just looking to charge. Does not care for the customer and in fact overcharged us too many times to count Reasons for switching to Emotive emotive had more features Read More TL Trevor L. Verified reviewer Computer Hardware 2-10 employees Used daily for less than 2 years Review source Reviewed July 2024 Best SMS platform out there! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Emotive is by far my favorite SMS platform...and I have tried them all! They have an incredible integration with Shopify that allows us to seamlessly collect leads from popups and push them into our Shopify. Their UI is so easy to use and they have tons of templates that you can pull from. They also have a great Slack community where you can connect with other users and get helpful tips and tricks. The list goes on and on with this company. I can't suggest them enough!! Cons: None - it's by far the best product for SMS out there! Reasons for switching to Emotive Emotive offered to match pricing and had a better UI for 2-way messaging Read More OG Ofra G. Verified reviewer Design 2-10 employees Used weekly for less than 2 years Review source Reviewed May 2024 Why I recommend Emotive 5 Great and very responsible team to work with. Worked with this company then moved to a different one. Was disappointed and returned to Emotive. Obviously great service. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Great and very responsible team to work with. Always reply in a timely manner and take the time to help our company grow. Cons: I would prefer a slightly better rate if possible per each time Reasons for choosing Emotive Better and more professional team to work with that produce successful results Reasons for switching to Emotive Did not receive good results with customers and their team was very rude and unhelpful Read More VV Victoria V. Verified reviewer Cosmetics 2-10 employees Used weekly for less than 6 months Review source Reviewed May 2024 So Happy We Made the Switch 5 Still very happy with the support team and the overall functionality of the app Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched Cons: Emotive could definitely work on customer segments. This is my biggest drawback,the ability to segment customers that HAVEN'T made a purchase in a time period is frustrating and should be standard. Reasons for switching to Emotive Pricing I was offered was much better and the support team really made the decision for me Read More JL John L. Verified reviewer Food & Beverages 11-50 employees Used weekly for less than 6 months Review source Reviewed June 2024 5/5 Stars for Emotive 5 Emotive was exactly what we were looking for in an SMS platform. It's a high-touch experience and they provide plenty of resources to help you succeed, between their onboarding specialists, customer success managers, and copywriters. It's a sophisticated platform and has been driving big signup and sales numbers for us. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Two-way messaging. Cost-matching with competitors. Easy testing before sending out campaigns. Follow-up messages. Cons: There is so much to learn on the platform that it's going to take our team a while to know how to fully utilize what is available Reasons for choosing Emotive N/A - it was the only one since we had heard great things about it Reasons for switching to Emotive Emotive is a more sophisticated and well-built-out platform for SMS. Klaviyo is more of a check-box. We wanted to start advancing our SMS program, so it was time to make the switch. Read More Steve M. Verified reviewer Retail 2-10 employees Used daily for less than 12 months Review source Reviewed November 2022 Avoid this company at all costs. There are more affordable options 3 I have never had an experience like this! Since canceling service as it was too expensive and being told many times I would not be billed again, there billing department keeps trying to charge me. I told them we have had a difficult year and they are relentlessly trying to keep billing me and don’t care. There service was removed from my site and has not been used or logged into for months. Multiple emails with this company and they keep charging! If I knew this was what they would be like I would never have started with them. Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 4 Functionality Pros: There interface with sending SMS marketing is good but there are more affordable options. Cons: Way to expensive. After the initial setup and use of credits the bill got huge. They tracked conversions from other sources and clamed that they were converted due to there software. Reasons for switching to Emotive Much more affordable and multiple products in one Read More PC Paul C. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed September 2024 We’ve tried plenty of SMS tools in the past 5 We’ve tried plenty of SMS tools in the past, and so far, most of them fall short. But Emotive? It’s a whole different story. Emotive has consistently helped our eCommerce clients pull in solid leads and real-world sales. Case in point: in just our first three months, we tripled our SMS opt-ins. Yup, 3x. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day. Cons: Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on. Read More CP Christopher P. Verified reviewer Wholesale 51-200 employees Used daily for more than 2 years Review source Reviewed July 2024 Great customer service, reliable platform, good prices 5 We have been using Emotive for our SMS campaigns for over two years. They are a great company to work with and their customer service is fantastic. The platform is always reliable, and the customer service reps are always helping with suggestions on how to improve campaign performance (they are also very easy to reach). Their analytics are easy to follow and shows exactly how each campaign is doing. We are a large company that sends over 100 SMS message a month, and have always had great results. Would definitely recommend Emotive to anyone who wants to increase their SMS campaign ROI. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer service reps are very helpful, always make suggestions, answer all questions quickly through calls or email. The platform is dependable and the analytics are very good. Cons: There was a short period of about 4 hours, over a year ago, when they system went down and couldn't send. This was the only time this happened in over 2 years. It never happened again. Read More Showing 1 - 10 of 106 Reviews [See All Reviews](https://www.softwareadvice.com/conversational-marketing/emotive-profile/reviews/) ## Emotive Popular Comparisons [Project Broadcast vs Emotive](https://www.softwareadvice.com/conversational-marketing/emotive-profile/vs/project-broadcast/)[Attentive vs Emotive](https://www.softwareadvice.com/conversational-marketing/attentive-profile/vs/emotive/) [Compare All Alternatives](https://www.softwareadvice.com/conversational-marketing/emotive-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **4** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **2** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17631) Recently recommended **0** times Stuck Between Options? 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