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> Reviews of Freshchat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Freshchat is a good fit for you!

Source: https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews

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Freshchat Reviews

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[Overview](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/)

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# Freshchat Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(58)

4

(42)

3

(16)

2

(4)

1

(6)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

3.9

Value for money

4

Functionality

4

* * *

### Pros

"The command center provides good visibility into tickets and team activities, making it easy to track metrics, monitor open tickets, and manage support operations efficiently."

"Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses."

"Freshdesk simplifies our support workflows with an intuitive interface and easy-to-manage workflows."

### Cons

"What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited."

"Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000."

"There are also many restrictions and limitations around AI capabilities and customization."

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Freshchat Reviews, Pros and Cons - 2026 Software Advice