# Freshchat vs LiveChat - 2026 Comparison - Software Advice > Freshchat vs LiveChat - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/livechat --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Freshchat vs LiveChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 18, 2026 # Freshchat vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 18, 2026 # Freshchat vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/) [Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/) 4.2 [(130)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) Starting Price ₹69.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Freshchat Based on 130 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (36%) - Top use cases: Live Chat (31%), Chatbot (20%) 64% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1725 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/) Freshchat 4.2 [(130)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 130 reviews Ease of use 4.2 Value for money 4.0 Customer support 3.9 Functionality 4.0 4.6 Based on 1,725 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,855 reviews from Customer Service * * * Autoresponders N/A Canned Responses 4.5 Chat/Messaging 4.8 File Sharing N/A Mobile Access 4.3 Multi-Channel Communication 4.7 Autoresponders 4.4 Canned Responses 4.4 Chat/Messaging 4.7 File Sharing 4.4 Mobile Access 4.6 Multi-Channel Communication 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/) [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) ## Reviews * * * DM Deepak M.EngineerSemiconductors, 10000+ employees "The command center provides good visibility into tickets and team activities, making it easy to track metrics, monitor open tickets, and manage support operations efficiently." May 16, 2026 KA Kosana A.QA AnalystComputer Software, 1001-5000 employees "There are also many restrictions and limitations around AI capabilities and customization." May 25, 2026 CP Colleen P.Director of ProgrammingNon-Profit Organization Management, 11-50 employees "LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient." Apr 10, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Slack vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/slack/)[LiveAgent vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/liveagent/)[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)