# Haptik Software Reviews, Demo & Pricing - 2026 > Review of Haptik Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/conversational-marketing/haptik-profile --- [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / Haptik Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/) # Haptik 2026: Benefits, Features & Pricing Wondering if Haptik is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Haptik 4.4 [(41)](https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/) Pricing Starting at $5,000.00 per year ### About Haptik Haptik is a conversational AI platform designed to help businesses in telecom, travel, hospitality, financial services and eCommerce industries manage customer experiences using omnichannel virtual assistants. Professionals can include various elements including menus, quick replies, image carousel, store locator and chatbot prompts, among others to improve the user interface according to requirements. Key features of Haptik include a drag-and-drop interface, multilingual conversations, AI recommendations and data security. Administrators can gain insights into trending user queries, bot breaks, return on investment (ROI), customer interactions, key actionables, user query repetition and other metrics using analytics and natural language understanding (NLU) capabilities. Additionally, supervisors can track agents' performance, status, customer satisfaction score (CSAT) and response time through a centralized dashboard. Haptik facilitates integration with several third-party systems such as Salesforce, Shopify, Zendesk and more. Pricing is available on request and support is extended via live chat, email and other online measures. Wondering if Haptik is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. ## Haptik User Interface ## Popular Haptik Alternatives Main Product Haptik 4.4 [(41)](https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.15Value for money - 4.63Customer support - 4.17Functionality Pricing Starting at $5000.00 per year Get Price Alternative Product [Celoxis](https://www.softwareadvice.com/project-management/celoxis-profile/) 4.4 [(384)](https://www.softwareadvice.com/project-management/celoxis-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.40Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [CoSupport AI](https://www.softwareadvice.com/generative-ai/cosupport-ai-profile/) 5.0 [(10)](https://www.softwareadvice.com/generative-ai/cosupport-ai-profile/#reviews) Ratings Breakdown - 4.90Ease of use - 4.90Value for money - 4.90Customer support - 5.0Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Chatsi](https://www.softwareadvice.com/product/521856-Chatsi/) 5.0 [(2)](https://www.softwareadvice.com/product/521856-Chatsi/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Available upon request Get Price Alternative Product [Mindset AI](https://www.softwareadvice.com/product/525825-Mindset-AI/) 4.9 [(15)](https://www.softwareadvice.com/product/525825-Mindset-AI/reviews/) Ratings Breakdown - 4.80Ease of use - 4.87Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at £30000.00 per year Get Price Alternative Product [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/) 4.5 [(67)](https://www.softwareadvice.com/crm/kenyt-ai-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.40Value for money - 4.44Customer support - 4.37Functionality Pricing Starting at $29.99 per month Get Price ## Haptik Pricing and Plans Starting price: $5,000.00 per year Free Trial Free Version Basic $5,000.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Haptik Features - Popular features found in Conversational AI Platform Chatbot Code-free Development Intent Recognition Live Chat Multi-Language Pre-Configured Bot Speech Recognition - More features of Haptik Activity Dashboard AI/Machine Learning Alerts/Escalation API Autoresponders Business Process Automation Chat/Messaging Chat Transcript Communication Management Configurable Workflow Contextual Guidance CRM Customer Engagement Customer Experience Management Customer Segmentation Customer Support Customizable Branding Drag & Drop Engagement Tracking Feedback Management For Developers Generative AI Knowledge Base Management Lead Capture Monitoring Multi-Channel Communication Multi-Channel Management Natural Language Processing Natural Language Search Performance Metrics Personalization Product Recommendations Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Search/Filter Sentiment Analysis Social Media Integration Speech Synthesis Surveys & Feedback Third-Party Integrations Transfers/Routing ## Haptik Integrations Meta for Business Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review See all 8 integrations ## Haptik User Reviews Overall Rating 4.4 Ratings Breakdown 5 49% 4 46% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.1 Customer support 4.6 Functionality 4.2 Nihanth Reddy K. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Review source Reviewed July 2020 Best 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp Cons: Can have more integrations readily available Depending on dataset training time increases by huge margin Read More LS Lexx S. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed December 2022 Haptik Books Appointments- and then some. 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users. Cons: I do not have any true "cons" to place here- we have been pleased every step of the way! Vendor Response Thank you so much Lexx for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied December 2022 Read More vb venugopal reddy b. Verified reviewer Computer Software 51-200 employees Used other for less than 6 months Review source Reviewed July 2020 Review on the Associate level 3 It was pretty decent for a person who is not so familiar with coding Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: I Liked the fact that the interface was pretty much straight forward and avoided in any confusions Cons: I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc Read More SP Satish P. Verified reviewer Telecommunications 201-500 employees Used daily for less than 2 years Review source Reviewed August 2022 Good chatbot development platform 4 Who were also nice experience. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark. Cons: We faced some integration issues in the beginning but the team resolved it after sometime. Reasons for switching to Haptik Mainly because of the analytics engine. Read More DL Dottie L. Verified reviewer Computer Games 201-500 employees Used daily for less than 2 years Review source Reviewed September 2022 We've enjoyed our experience! 5 Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles. Cons: There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly. Vendor Response Dottie your review is a source of motivation for us to do better everyday. Thank you for your kind words and we hope to stay associated for years to come! Replied September 2022 Read More SK Sanjeev K. Verified reviewer Sports 51-200 employees Used daily for more than 2 years Review source Reviewed August 2022 Best Happtik Customer 4 We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The team is always there to help with all the issue, overall great platform to use for client issues and quires. Cons: Put your client chat data with you for more then 6 months at least. Vendor Response Thank you Sanjeev for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on improving our offerings. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Replied August 2022 Read More RN Rahul N. Verified reviewer Computer Games 51-200 employees Used daily for less than 12 months Reviewed March 2023 Easy to use and smooth customer support 4 The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team. Cons: A few data pointers are not there but the team is working on how to get it. Vendor Response Hi Rahul, we appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. Replied March 2023 Read More GK Gautam K. Verified reviewer Consumer Goods 1001-5000 employees Used weekly for less than 2 years Reviewed March 2023 Good Product with Great Team 4 Amazing experience in using the platform as well as coordinating with the team. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need. Cons: It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though. Vendor Response Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied April 2023 Read More SK Sachin K. Verified reviewer Oil & Energy 10000+ employees Used daily for less than 12 months Review source Reviewed July 2020 Bot Implementation just got a whole lot easier! 5 My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours. Cons: One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence. Reasons for switching to Haptik DialogFlow did not provide the rich UI provided by Haptik. Read More ID Ishaan D. Verified reviewer Consumer Goods 10000+ employees Used daily for less than 12 months Review source Reviewed July 2023 Great WA Bot for seamless communication, real time responses and automated use cases 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 1\. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. Cons: Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases Read More Showing 1 - 10 of 41 Reviews [See All Reviews](https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/) ## Haptik Popular Comparisons [yellow.ai vs Haptik](https://www.softwareadvice.com/conversational-marketing/haptik-profile/vs/yellowmessenger/) ## Other Top Recommended Conversational AI Platform Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [ExecVision](https://www.softwareadvice.com/crm/execvision-profile/) **4.3** (348) Recently recommended **0** times Stuck Between Options? 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