Haptik
About Haptik
Haptik Pricing
Please contact Haptik directly for pricing details. https://haptik.ai/pricing
Starting price:
$5,000.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Haptik
1 - 5 of 41 Reviews
Rohit
Verified reviewer
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team
Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything
PROSAI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas
CONSIn the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.
Reason for choosing Haptik
Price, functionality
Nick
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The conversational AI capabilities of Haptik have changed the way we approach self-service CX...
Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.
PROS- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.
CONSI think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.
Reasons for switching to Haptik
- Lack of features, specifically true NLP intent-detection & learning/adaptability.- Lack of in-depth integrations with our growing suite of software. - Lack of detailed analytics to help drive meaningful change/improvements.
Vendor Response
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty.
Replied December 2022
Katie
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Haptik Review
the team is responsive and supportive, constantly digging into the data to improve the experience
CONSit's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests
Narayan
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Awesome Conversational AI bot, SME in Telecom
Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation
PROSDisambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features
CONSProduct Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends
Reason for choosing Haptik
Pricing, capital investment details, product exclusivity
Jeet
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2020
A good product for all your AI needs
The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.
CONSWhile the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.
Reason for choosing Haptik
Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement.