--- title: "Haptik Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Haptik. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Haptik is a good fit for you!" source_url: "https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / [Haptik](https://www.softwareadvice.com/conversational-marketing/haptik-profile/) / Haptik Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/conversational-marketing/haptik-profile/) Reviews # Haptik User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 20 reviews (49%) - 4 stars: 19 reviews (46%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. ## Haptik customer reviews Showing reviews 1-25 of 41 (page 1). ### Best - Overall rating: 4/5 - Reviewer: Nihanth Reddy K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp #### Cons Can have more integrations readily available Depending on dataset training time increases by huge margin --- ### Haptik Books Appointments- and then some. - Overall rating: 5/5 - Reviewer: Lexx S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users. #### Cons I do not have any true "cons" to place here- we have been pleased every step of the way! #### Vendor response Thank you so much Lexx for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied December 2022 --- ### Review on the Associate level - Overall rating: 3/5 - Reviewer: venugopal reddy b. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was pretty decent for a person who is not so familiar with coding #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I Liked the fact that the interface was pretty much straight forward and avoided in any confusions #### Cons I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc --- ### Good chatbot development platform - Overall rating: 4/5 - Reviewer: Satish P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Who were also nice experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark. #### Cons We faced some integration issues in the beginning but the team resolved it after sometime. #### Reasons for switching to Haptik Mainly because of the analytics engine. --- ### We've enjoyed our experience! - Overall rating: 5/5 - Reviewer: Dottie L. - Verified reviewer: Yes - Industry: Computer Games - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles. #### Cons There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly. #### Vendor response Dottie your review is a source of motivation for us to do better everyday. Thank you for your kind words and we hope to stay associated for years to come! Replied September 2022 --- ### Best Happtik Customer - Overall rating: 4/5 - Reviewer: Sanjeev K. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team is always there to help with all the issue, overall great platform to use for client issues and quires. #### Cons Put your client chat data with you for more then 6 months at least. #### Vendor response Thank you Sanjeev for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on improving our offerings. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Replied August 2022 --- ### Easy to use and smooth customer support - Overall rating: 4/5 - Reviewer: Rahul N. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team. #### Cons A few data pointers are not there but the team is working on how to get it. #### Vendor response Hi Rahul, we appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. Replied March 2023 --- ### Good Product with Great Team - Overall rating: 4/5 - Reviewer: Gautam K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing experience in using the platform as well as coordinating with the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need. #### Cons It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though. #### Vendor response Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied April 2023 --- ### Bot Implementation just got a whole lot easier! - Overall rating: 5/5 - Reviewer: Sachin K. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours. #### Cons One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence. #### Reasons for switching to Haptik DialogFlow did not provide the rich UI provided by Haptik. --- ### Great WA Bot for seamless communication, real time responses and automated use cases - Overall rating: 4/5 - Reviewer: Ishaan D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. #### Cons Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases --- ### Haptik Review - Overall rating: 4/5 - Reviewer: Gitanjali G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Great features like notifications, buttons, feedback etc #### Cons Building the bot is slightly complicated initially --- ### HAPTIK REVIEW - Overall rating: 4/5 - Reviewer: Harish N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Basically Customer care support & Ease of use #### Cons Improvement: while manually answering queries you can add auto suggest option like linked in --- ### Unified Solution for Chatbot and Customer Support - Overall rating: 5/5 - Reviewer: Roshni S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Haptik provides chatbot on WhatsApp along with chat and Analytics tools. Whatsapp being the most effective communication tool right now brings the ease of use for customers. #### Cons Customers willing to self develop might face difficulties as development is mostly coder oriented. --- ### Good User Experience - Overall rating: 4/5 - Reviewer: Hemanth G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used other for free trial - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For Developing Chatbots . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I was involved in the demo and integration of the bot to be used along with the apps that were being built by our team. The user experience of the bot is what stands out compared to the competitions of their product. I also liked the availability of the documentation and the good support. #### Cons It could improve on adding custom NLU and support #### Reasons for choosing Haptik Haptik has created a buzz in the ChatBot space with unique products developed for the market. Hence this was considered. --- ### Great conversational AI/ML (Bot) tool & great support by Mr Nikhil as support team - Overall rating: 5/5 - Reviewer: Rohit R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas #### Cons In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon. #### Reasons for choosing Haptik Price, functionality --- ### The conversational AI capabilities of Haptik have changed the way we approach self-service CX... - Overall rating: 5/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements. #### Cons I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience. #### Reasons for switching to Haptik - Lack of features, specifically true NLP intent-detection & learning/adaptability.- Lack of in-depth integrations with our growing suite of software. - Lack of detailed analytics to help drive meaningful change/improvements. #### Vendor response Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Replied December 2022 --- ### Strong contender in Low code Chatbot development platform - Overall rating: 4/5 - Reviewer: Utkarsh K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great overall platform, improvements are looked at regularly with big updates and integrations out of the box. Support is open to taking feature requests from community. Clear path forward with WA being major focus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Analytics provide really in depth reports when setup correctly giving you a clearing of user’s journey. Deployment and monitoring is simple and effective. Complex bots can be build on this platform. #### Cons Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot. #### Vendor response Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Replied March 2023 --- ### Proactive, Responsive and Transparent- 3 words to explain my experience with Haptik as a consumer - Overall rating: 5/5 - Reviewer: Neelabh R. - Verified reviewer: Yes - Industry: Furniture - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important. #### Cons The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics. #### Vendor response We appreciate you taking the time to write a review. Everyone here at Haptik loves to know that our customers enjoy what we do. Thank you for bringing certain issues to our attention. Our customers are our top priority and we'd love a chance to make this right. I will have our customer success team reach out to you at the earliest to resolve all your queries. Thanks again for your time. Replied March 2023 --- ### Efficient and Effective AI Virtual Chatbot - Overall rating: 5/5 - Reviewer: Raj M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive. #### Cons 1. AI features are not explored enough within basic use cases. #### Reasons for choosing Haptik Trusted brand Professional approach #### Vendor response Thank you so much Raj for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied August 2022 --- ### Comprehensive approach to supporting ecommerce - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Reduced operational costs per transaction #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The potential it brings to scaling a business through 24/7 support. #### Cons Setup time. The platform would benefit from more out the box templates. #### Reasons for choosing Haptik Strong focus and roadmap #### Vendor response Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams. Replied December 2022 --- ### One Stop Customer Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience is good hence we have opted multiple case studies with Haptik. They are also adapting to the new technology or innovation opting in the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Flexibility of Product according to the business requirement #### Cons Development timelines is an area where a working is required #### Vendor response Hi there! Thank you so much for taking the time to share your review! Everyone here at Haptik loves to know that our customers enjoy what we do. We're really glad that you loved our product and service. Having said that, thank you for pointing out these issues as well. I will relay your feedback to our internal teams. Replied April 2023 --- ### A good product for all your AI needs - Overall rating: 4/5 - Reviewer: Jeet P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey. #### Cons While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on. #### Reasons for choosing Haptik Haptik as a platform was better suited to my needs. Haptik also came in with some ready to deploy templates that we could customize per our requirement. --- ### A promising product in near future - Overall rating: 4/5 - Reviewer: Ashish G. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI. #### Cons The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients. --- ### Awesome Conversational AI bot, SME in Telecom - Overall rating: 5/5 - Reviewer: Narayan P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features #### Cons Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends #### Reasons for choosing Haptik Pricing, capital investment details, product exclusivity --- ### Parshant Kaushik - DRONA Product Manager - Overall rating: 5/5 - Reviewer: Parshant K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use with respect to other tools present in market #### Cons Nothing, as it is completely fulfilling the requirement of my present product #### Vendor response Thank you so much for your kind words. It gives us immense pleasure to know that our customers love what we do. Thank you for taking the time to give your feedback. We really appreciate it. Replied March 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/conversational-marketing/haptik-profile/reviews/?page=2) --- Haptik Reviews, Pros and Cons - 2026 Software Advice