# Confides Software Reviews, Demo & Pricing - 2026

> Review of Confides Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/conversational-marketing/incognitodesk-profile

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Confides

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Overview

# Confides 2026: Benefits, Features & Pricing

Wondering if Confides is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    

## Overview

Confides

4.7

[(10)](https://www.softwareadvice.com/conversational-marketing/incognitodesk-profile/#reviews)

Pricing

Starting at $15.00 per month

### About Confides

IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a single platform. Professionals can respond to clients' queries in real-time and ensure compliance with several regulatory standards.

Incognito Desk allows businesses to annotate interactions with clients and archive them for retrieval in the future. The platform integrates with various applications including Facebook Messenger, WhatsApp and more.

Wondering if Confides is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

## Confides User Interface

## Popular Confides Alternatives

Main Product

Confides

4.7

[(10)](https://www.softwareadvice.com/conversational-marketing/incognitodesk-profile/#reviews)

Ratings Breakdown

-   4.80Ease of use
-   5.0Value for money
-   4.78Customer support
-   4.20Functionality

Pricing

Starting at $15.00 per month

Get Price

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4.7

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Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

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Ratings Breakdown

-   4.66Ease of use
-   4.48Value for money
-   4.63Customer support
-   4.61Functionality

Pricing

Starting at $24.17 per month

Get Price

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Ratings Breakdown

-   4.38Ease of use
-   3.99Value for money
-   4.27Customer support
-   4.38Functionality

Pricing

Starting at $39.00 per month

Get Price

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Ratings Breakdown

-   4.72Ease of use
-   4.35Value for money
-   4.83Customer support
-   4.60Functionality

Pricing

Starting at €79.00 per month

Get Price

Alternative Product

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[(29)](https://www.softwareadvice.com/product/530456-Text/#reviews)

Ratings Breakdown

-   4.72Ease of use
-   4.39Value for money
-   4.69Customer support
-   4.55Functionality

Pricing

Starting at $25.00 per month

Get Price

## Confides Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Confides Features

-   Popular features found in Help Desk
    
    Access Controls/Permissions
    
    Activity Dashboard
    
    Alerts/Escalation
    
    Automated Routing
    
    Collaboration Tools
    
    Macros/Templated Responses
    
    Multi-Channel Communication
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Self Service Portal
    
    Service Level Agreement (SLA) Management
    
    Workflow Management
    
-   More features of Confides
    
    Alerts/Notifications
    
    Autoresponders
    
    Chat/Messaging
    
    Communication Management
    
    Customer History
    
    Customizable Branding
    
    Email Management
    
    Inbox Management
    
    Interaction Tracking
    
    Knowledge Base Management
    
    On-Demand Communications
    
    Real-Time Chat
    
    Real-time Conversations
    
    Single Sign On
    
    SMS Messaging
    
    Social Media Integration
    
    Support Ticket Management
    
    Ticket Management
    

## Confides User Reviews

Overall Rating

4.7

Ratings Breakdown

5

70%

4

30%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.8

Functionality

4.2

Have you used Confides and would like to share your experience with others?

Pierre Henri M.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

IncognitoDesk HAS it. How to work with best tools ?!

5

We had to build it together, as first customers on this kind of project. It was the first time in Quebec someone tried to work on this health issue with SMS and a non-profit org. So it was a challenge for both of us : understanding the exact need, keep in minde safety of information, confidentiality, with sensitive approach for people in need. Can we help people in need with a technology not being like robots and operators ? Can we bring them to decreased barriers to access help they need, by our system ? Yes we could, and yes we need. Thanks again. We did something there ! ;)

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

It was very easy to operate the system with IncognitoDesk. Thanks to them, we were able to create the FIRST SMS ANONYMOUS STI service in Quebec in this kind of system. Easy to use, easy to set up, we were able to work together to build it, step by step.

Cons:

As outreach workers and non-profit workers, this kind of technicity wasn't our most valuable skills. So an easy-to-use system was very appropriate to keep it usefull in a long-term perspectiv.

Reasons for choosing Confides

I knew IncognitoDesk \[SENSITIVE CONTENT HIDDEN\] is a valuable person and professionnal, always working in the best interest of his clients, and trying to find solutions. He knew he worked with non-profit organization and budget, but he treated us like any other client and work field. I higly recommand IncognitoDesk as partner and friend.

Read More

LH

Ludovick H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Reviewed December 2019

Très bonne plateforme

5

Ce service nous permet d'aider et de soutenir les personnes qui peuvent obtenir du soutien de manière anonyme. Ce service nous permet aussi de rejoindre une population plus grande et que nous n'aurions pas rejoint autrement. Enfin, cela nous permet de s'adapter aux nouvelles réalités technologiques qui composent notre quotidien.

Ratings Breakdown

5

Ease of use

5

Customer support

5

Functionality

Pros:

Cette plateforme est simple d'utilisation, efficace, rapide et utile ! L'aspect anonyme est génial pour protéger et respecter la confidentialité des personnes qui nous contactent. C'est un super service !

Cons:

Parfois, nous recevons un message entier sous forme de messages qui sont séparés en phrases. La personne nous envoie un paragraphe et nous recevons 6-7 messages qui contiennent une seule phrase. Cela peut complexifier la lecture par moment. Il n'y a pas de compatibilité avec Whatsapp pour le moment.

Read More

MB

Martin B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for more than 2 years

Reviewed June 2020

Finally some smooth user anonymity

5

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

The fact that the servers are in Canada is reassuring and the anonymity of users' identities is what I love most and find very useful about this software. The Help and Documentation section has also a clean design, is useful and clear to use and understand when initially starting out with the platform.

Cons:

Wondering if an integration with the chatbot could be possible, so that agents would only use one platform

Read More

PL

Patrick L.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Reviewed August 2020

Logiciel simple et efficace

4

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

3

Functionality

Pros:

Le logiciel est très simple d'utilisation et fonctionne tel qu'annoncé. L'interface est simple et familière à l'utilisation. Le logiciel peut être utilisé par une équipe en simultané. Le coût du logiciel est très abordable Offre aux utilisateur l'anonymat

Cons:

La logiciel est sur une plateforme web ce qui est moins attrayant pour la notification des messages

Reasons for choosing Confides

Pour son faible côut, sa bonne fonctionnalité et le fait qu'il était utiliser par d'autres partenaires.

Read More

MD

Marie D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

GOod product

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

I think this software is really easy to use and anonymous wich is really important for our organization

Cons:

We can't use it with What's App but we could need to add this option

Vendor Response

You can now integrate with WhatsApp. For instructions on how to do so, please follow these instructions: https://www.incognitodesk.com/en/documentation/whatsapp-twilio-messaging/

Replied July 2022

Read More

AA

Alexandre A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed December 2019

A review

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I like that it is easy to use and that you can have a good acces froms your phone.

Cons:

The number of characters that can be sent in one go (no more than approx. 500) can really limit the way you answer. The interface is a little drad.

Vendor Response

Thank you for your feedback. The limitation on the outgoing message size is actually of 1600 characters. We limited the size on SMS/Text to avoid sending replies that will become difficult to read on a smartphone. That being said, don't hesitate to reach out to our team if you would like that limit to be increased.

Replied December 2019

Read More

SG

Samuel G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed December 2019

Rétroaction

5

Nous avons mis sur pied un nouveau service de messagerie-texte anonyme sur la sexualité grâce à ce nouveau logiciel. Jusqu'à maintenant, cette nouvelle initiative répond à un besoin. Nous espérons que ce service fonctionne à long terme.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Je trouve que le logiciel est facile d'utilisation. L'interface est claire, simple et efficace.

Cons:

Je ne reçoit pas toujours les notifications de réception d'un message lorsque que je ne suis pas connecté, même si cette option est cochée. Votre questionnaire de sondage est en anglais...

Read More

PH

Paméla H.

Verified reviewer

Civic & Social Organization

2-10 employees

Used monthly for less than 6 months

Reviewed December 2019

Application facile à utiliser

4

De manière générale, l'application est facile d'utilisation et est très pratique pour l'usage que nous en faisons. Il est plus facile de rejoindre les gens grâce aux messages textes et c'est ce que nous permet l'application.

Ratings Breakdown

5

Ease of use

5

Customer support

4

Functionality

Pros:

Le principe de l'application (pouvoir communiquer par message texte de manière anonyme et ce, au moyen de l'ordinateur), la facilité d'utilisation de l'application et la possibilité de rejoindre facilement une personne lorsqu'il y a un problème avec l'application.

Cons:

Il est arrivé 2-3 fois que l'application bogue en cours d'utilisation. Mon message a donc été envoyé plusieurs fois et si je me mets à la place de la personne qui reçoit le message en double, il est possible que je ne prenne pas la peine de répondre.

Vendor Response

Merci beaucoup, Pamela, de votre avis sur IncognitoDesk. Pour le probleme que vous avez eu lors de l'envoie de message nous avons une correction qui sera deployee sur la plateforme ce lundi. Cette inquietude sera donc chose du passe. Merci encore!

Replied December 2019

Read More

AC

Annie C.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Reviewed February 2020

Bras Outaouais sex'info

5

Ratings Breakdown

4

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

Facilité d'accès c'est ce que je préfère

Cons:

Il serait bien d'avoir une application cellulaire

Read More

LC

Léa C.

Verified reviewer

Individual & Family Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2020

De l'Utile à l'Agréable

4

Ratings Breakdown

5

Ease of use

4

Functionality

Pros:

L'anonymat des utilisteur.trice.s permet aux personnes d'avoir plus confiance.

Cons:

Quelques "bugs" se glissent parfois, l'envoi d'un message à plusieurs reprises par exemple.

Read More

Showing 1 - 10 of 10 Reviews

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