--- title: "Quiq Software Reviews, Demo & Pricing - 2026" description: "Review of Quiq Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/conversational-marketing/quiq-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Quiq Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Quiq Review From $6,000/month Free trial 1 plan Wondering if Quiq is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Quiq 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Pricing Starting at $6,000.00 per feature per month ### About Quiq Quiq is an enterprise AI platform for customer experience that serves large consumer-facing businesses in retail, travel, financial services, and similar industries. The software is cloud-based, making it accessible without on-premises infrastructure. Core features include AI-powered chat, messaging automation, and agent-assist tools that help customer service teams handle inquiries across digital channels such as SMS, web chat, and social messaging. Businesses can manage high volumes of customer conversations from a single platform, reducing the need for manual handling of repetitive requests. The agent-assist feature surfaces relevant information during live conversations, helping support staff respond more consistently. Quiq also includes analytics and reporting tools that give managers visibility into conversation volume, response times, and team performance. Support is available via email, phone, and a knowledge base, giving teams multiple ways to get help when needed. Do you work for Quiq? [Manage this product listing](https://www.g2.com/products/quiq/claim_requests/new?auto=true) Wondering if Quiq is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Quiq User Interface ## Popular Quiq Alternatives Main Product Quiq 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Ratings Breakdown - 4.76Ease of use - 4.47Value for money - 4.59Customer support - 4.32Functionality Pricing Starting at $6000.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price ## Quiq Pricing and Plans Starting price: $6,000.00 per month Free Trial Free Version Basic $6,000.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Quiq Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Quiq 2-Way Messaging A/B Testing Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Automated Responses Automated Routing Automated Scheduling Autoresponders Blended Call Center Call Center Management Canned Responses Chatbot Chat/Messaging Chat Transcript Code-free Development Collaboration Tools Communication Management Computer Telephony Integration Configurable Workflow Contact Management Contextual Guidance CRM Customer Communication Customer Database Customer Experience Management Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Dashboard Data Import/Export Drag & Drop Email Management Engagement Tracking Feedback Management File Sharing For Developers Human Handover Inbound Call Center Inbox Management Intent Recognition Lead Capture Lead Distribution Lead Qualification Live Chat Mass Texting Message Personalization MMS Mobile Access Mobile Alerts Mobile Coupons Mobile Keywords Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Natural Language Search Offline Form One-to-One Messaging Outbound Call Center Performance Management Polls/Voting Pre-Configured Bot Proactive Chat Product Recommendations Quality Management Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Scheduled Messaging Screen Sharing Search/Filter Self Service Portal Service Level Agreement (SLA) Management Shortcodes SMS Marketing SMS Messaging Social Media Integration Support Ticket Management Surveys & Feedback Text-to-Win Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Workflow Automation Workflow Management ## Quiq Integrations Genesys Cloud CX Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review Intuit Mailchimp Email Marketing Integration rated undefined from -1 review ## Quiq User Reviews ## Quiq customer ratings - Overall rating: 4.5/5 - Total reviews: 37 ### Rating distribution - 5 stars: 23 reviews (62%) - 4 stars: 13 reviews (35%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- Have you used Quiq and would like to share your experience with others? ### this software is the definition of innovative - Overall rating: 5/5 - Reviewer: Gerabel D. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. #### Cons sometimes it's just really confusing since there are so many graphs showing on my window --- ### Good tool for Real Time Messaging - Overall rating: 4/5 - Reviewer: Paulo G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great experience being part of a large company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems #### Cons It requires a lot of learning to get full usage --- ### User friendly and convenient. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We haven't used it long enough to track benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. #### Cons I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. --- ### Amazing Product for Sales/Support and a phenomenal dev. team. - Overall rating: 5/5 - Reviewer: Nicholas L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software. #### Cons At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View. --- ### Club Med - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Becoming more multichannel. Giving our clients more options to contact us outside of the phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. #### Cons We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. #### Reasons for switching to Quiq Ended contract with Oracle, no longer using. --- ### Quiq pilot to launch - Overall rating: 5/5 - Reviewer: Tracy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way. From myself as the purchaser to the end users we have never encountered a roadblock that the team at Quiq couldn't resolve and in the most efficient way possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success. #### Cons Seriously, I can't name one thing. Compared to our prior software this is a dream to work with. #### Reasons for switching to Quiq Worldwide decision to phase out Oracle and moving to Quiq as a local (US) solution was ideal for our ability to customize and make it work for our North American needs. --- ### Excellent! - Overall rating: 5/5 - Reviewer: Kim E. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Combining Web Chat, SMS, and Facebook Messenger into one platform creates a fluid customer experience that our customers can rely on and choose their preferred method of communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros From the Admin side; excellent customer service, ease of implementation, and timeliness of requested actions. From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency. Overall, Quiq is a forward thinking platform that really understand customer's needs both internally and externally. #### Cons Any cons I have had have been addressed immediately and a solution has been created or is being developed. #### Reasons for switching to Quiq Cost and functionality. --- ### Great Partners - Overall rating: 5/5 - Reviewer: Serdar C. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo #### Cons Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable #### Reasons for choosing Quiq Price and ease of implementation --- ### Enables multiple channel customer support - Overall rating: 5/5 - Reviewer: Marni N. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us. #### Cons Customer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center. --- ### Quiq has helped us greatly communicate with our students - Overall rating: 5/5 - Reviewer: Rachelle M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage #### Cons The reporting capabilities were not where they needed to be when we went live. --- Showing 1 - 10 of 37 Reviews Load More Reviews ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (849) Recently recommended **0** times Stuck Between Options? 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