# Quiq Software Reviews, Demo & Pricing - 2026 > Review of Quiq Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/conversational-marketing/quiq-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Quiq Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Quiq 2026: Benefits, Features & Pricing Wondering if Quiq is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Quiq 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Pricing Starting at $6,000.00 per month ### About Quiq AI Agents: Customer-facing AI that handles interactions across voice, SMS, chat, WhatsApp, and digital channels. Goes beyond answering questions — takes actions like rebooking flights, processing returns, updating account information, and delivering personalized recommendations. Maintains context across channels and escalates seamlessly to humans when needed. Digital Engagement Center: Unified workspace for human agents that embeds within major CRMs (Salesforce, Zendesk, ServiceNow) or runs standalone. Manages all messaging and digital channels with dynamic workflows, conversation management, and agent coaching tools. Seamless AI-to-human escalation without losing context. AI Assistants: Real-time helpers for human agents that suggest responses using Process Guide-based cognitive architecture, turn informal drafts into polished messages, provide contextual guidance, enforce guardrails, and automate actions on behalf of agents. Empowers agents to deliver brand-consistent experiences. AI Services: Agentic workflow automation across your technology stack via APIs. Automates repeatable processes like identifying patterns in product reviews, triggering quality alerts, updating produc... t descriptions, routing escalations, and executing complex workflows across systems. AI Conversation Analysts: Automated quality management that scores and analyzes 100% of customer interactions across both AI and human agents. Measures CSAT, CES, FCR, or completely custom metrics specific to your business. Can trigger actions based on findings (training alerts, churn risk updates, leadership notifications). AI Studio Platform: The foundation that prepares, trains, secures, tests, optimizes, and scores all AI tools. Features include: - AI-powered data restructuring (no need to manually prep content) - Process Guides for training AI (like agent manuals, written in natural language) - Guardrails and claim verification for safety - Conversation Simulator for testing at scale - Step-by-step observability and debugging - Custom analytics and reporting Wondering if Quiq is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Quiq User Interface ## Popular Quiq Alternatives Main Product Quiq 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Ratings Breakdown - 4.76Ease of use - 4.47Value for money - 4.59Customer support - 4.32Functionality Pricing Starting at $6000.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Quiq Pricing and Plans Starting price: $6,000.00 per month Free Trial Free Version Basic $6,000.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Quiq Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Quiq 2-Way Messaging A/B Testing Activity Dashboard Activity Tracking Agent Interface AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Automated Responses Automated Routing Autoresponders Blended Call Center Call Center Management Canned Responses Chatbot Chat/Messaging Chat Transcript Code-free Development Collaboration Tools Communication Management Computer Telephony Integration Configurable Workflow Contact Management Contextual Guidance Customer Communication Customer Database Customer Experience Management Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Dashboard Data Import/Export Drag & Drop Engagement Tracking Feedback Management File Sharing For Developers Human Handover Inbound Call Center Inbox Management Intent Recognition Lead Capture Lead Distribution Lead Qualification Mass Texting Message Personalization Mobile Access Mobile Coupons Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Natural Language Search Offline Form One-to-One Messaging Outbound Call Center Performance Management Performance Metrics Polls/Voting Pre-Configured Bot Proactive Chat Product Recommendations Quality Management Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Scheduled Messaging Screen Sharing Search/Filter Self Service Portal Sentiment Analysis Shortcodes SMS Marketing SMS Messaging Social Media Integration Support Ticket Management Surveys & Feedback Text-to-Win Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Workflow Management ## Quiq Integrations Oracle Service Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SAP Customer Data Cloud Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 8 integrations ## Quiq User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 35% 3 0% 2 0% 1 3% Secondary Ratings Ease of Use 4.8 Value for money 4.5 Customer support 4.6 Functionality 4.3 Have you used Quiq and would like to share your experience with others? GD Gerabel D. Verified reviewer Security and Investigations 51-200 employees Used daily for less than 6 months Review source Reviewed March 2019 this software is the definition of innovative 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied. Cons: sometimes it's just really confusing since there are so many graphs showing on my window Read More AM Adam M. Verified reviewer Security and Investigations 51-200 employees Used daily for less than 2 years Review source Reviewed May 2019 Quick Quiqs and Messages 5 We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text. Cons: I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders. Read More VR Verified Reviewer Used monthly for less than 6 months Review source Reviewed April 2018 User friendly and convenient. 4 We haven't used it long enough to track benefits. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus. Cons: I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly. Read More NL Nicholas L. Verified reviewer Telecommunications 11-50 employees Used daily for less than 12 months Review source Reviewed May 2019 Amazing Product for Sales/Support and a phenomenal dev. team. 5 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software. Cons: At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View. Read More JB Jennifer B. Verified reviewer Leisure, Travel & Tourism 1001-5000 employees Used daily for less than 12 months Reviewed August 2019 Club Med 5 Becoming more multichannel. Giving our clients more options to contact us outside of the phone. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed. Cons: We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point. Reasons for switching to Quiq Ended contract with Oracle, no longer using. Read More TS Tracy S. Verified reviewer Hospitality 10000+ employees Used daily for less than 12 months Reviewed August 2019 Quiq pilot to launch 5 We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way. From myself as the purchaser to the end users we have never encountered a roadblock that the team at Quiq couldn't resolve and in the most efficient way possible. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success. Cons: Seriously, I can't name one thing. Compared to our prior software this is a dream to work with. Reasons for switching to Quiq Worldwide decision to phase out Oracle and moving to Quiq as a local (US) solution was ideal for our ability to customize and make it work for our North American needs. Read More KE Kim E. Verified reviewer Apparel & Fashion 51-200 employees Used daily for less than 12 months Reviewed August 2019 Excellent! 5 Combining Web Chat, SMS, and Facebook Messenger into one platform creates a fluid customer experience that our customers can rely on and choose their preferred method of communication. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: From the Admin side; excellent customer service, ease of implementation, and timeliness of requested actions. From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency. Overall, Quiq is a forward thinking platform that really understand customer's needs both internally and externally. Cons: Any cons I have had have been addressed immediately and a solution has been created or is being developed. Reasons for switching to Quiq Cost and functionality. Read More SC Serdar C. Verified reviewer Retail 10000+ employees Used weekly for more than 2 years Reviewed August 2019 Great Partners 5 We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use . Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo Cons: Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable Reasons for choosing Quiq Price and ease of implementation Read More MN Marni N. Verified reviewer Internet 51-200 employees Used daily for less than 12 months Review source Reviewed November 2022 Enables multiple channel customer support 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us. Cons: Customer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center. Read More RM Rachelle M. Verified reviewer Higher Education 11-50 employees Used daily for less than 2 years Reviewed August 2019 Quiq has helped us greatly communicate with our students 5 Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage Cons: The reporting capabilities were not where they needed to be when we went live. Read More Showing 1 - 10 of 37 Reviews Load More Reviews ## Quiq Popular Comparisons [Salesforce Sales Cloud vs Quiq](https://www.softwareadvice.com/compare/2764-Salesforce/vs/173542-quiq/)[LiveAgent vs Quiq](https://www.softwareadvice.com/crm/liveagent-profile/vs/quiq/)[Zendesk Suite vs Quiq](https://www.softwareadvice.com/compare/26892-Zendesk/vs/173542-quiq/)[LiveChat vs Quiq](https://www.softwareadvice.com/help-desk/livechat-profile/vs/quiq/)[Freshdesk vs Quiq](https://www.softwareadvice.com/crm/freshdesk-profile/vs/quiq/)[HelpDesk vs Quiq](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/quiq/)[Tidio vs Quiq](https://www.softwareadvice.com/conversational-marketing/quiq-profile/vs/tidio-chat/)[Intercom vs Quiq](https://www.softwareadvice.com/crm/intercom-profile/vs/quiq/)[Salesforce Service Cloud vs Quiq](https://www.softwareadvice.com/conversational-marketing/quiq-profile/vs/service-cloud/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **9** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3440) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Quiq with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice