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> Reviews of Medallia Concierge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Medallia Concierge is a good fit for you!

Source: https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews

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Medallia Concierge Reviews

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# Medallia Concierge Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(82)

4

(23)

3

(8)

2

(2)

1

(2)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.6

Value for money

4.5

Functionality

4.4

* * *

### Pros

"The customer tagging system was great, especially being able to tag staff and communicate with our staff specifically just by sorting by their tag."

"WE have definitely benefitted though better reviews and better customer service along with targeting sales to increase revenue."

"I always try to make every guest feel welcomed and interactions more personable. With the option to create personable messages added the right experience."

### Cons

"When the reviewer selected wrong area, I can’t make a change."

"At the time I did not like that multiple people could log in at the same time and chat back to the guests."

"Emails to the sales person and custom service were ignored."

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Medallia Concierge Reviews, Pros and Cons - 2026 Software Advice