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Abby vs BILL Accounts Payable & Receivable
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.2 / 5
Value for Money
4.7 / 5
3.9 / 5
Customer Support
4.7 / 5
3.8 / 5
Functionality
4.6 / 5
4.1 / 5
Last Review Written
February 10, 2025
March 17, 2025
Pros/Cons
Pros
- Her ability to effectively convey information and respond promptly to inquiries was impressive and greatly contributed to a smooth and pleasant interaction.
- She was always responsive and attentive, providing prompt and helpful assistance. The occasional minor oversights were outweighed by her overall effectiveness and dedication to addressing my needs.
- I found working with Abby to be a pleasant and productive experience, and I would gladly engage with her again in the future.
Cons
- There were a few instances where I had to bring small errors or omissions to her attention, which could sometimes cause minor delays or require additional follow-up.
- It may not be ideal for a counseling service as it tells leads their call is recorded, which may lead to a lack of confidentiality.
- Price a bit high and features very difficult to master.
Pros
- Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.
- My experience has been great. They eagerly accept user feedback and seem to want to improve, but I think they are doing great already.
- I love seeing exactly when an expense report is going to be reimbursed and I love receiving notifications when a payment has been scheduled and when a payment is processing to hit my bank account.
Cons
- I had problems reaching customer service when there was a problem and it wasn't always clear when there was a problem was it coming from my end or from the customer end.
- At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process.
- I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
