Customer support is second to none with a monthly support contract, any issues are quickly resolved over the phone and via team-viewer.

We like the ease of quoting jobs from price lists, easy to print job sheets and delivery notes, quick to send emails and marketing tab.

Lack of basic advise and support with set up/configuration post install. Poor communication from sales on road map.

I find it easy to use and when I have any problems then the support staff are helpful and get it sorted quickly for me.

When a stock item goes up in price it doesn't automatically do anything about your sub-assembly price. I might be wrong but I find this to be the only thing I don't like.

The really great thing about Clarity is that is modular so you can grow the system as your needs grow.

My least favourite aspect is that Touch Systems keep adding more and more features without fixing fundamental problems. This is very frustrating and counter productive.

Fairly straight-forward interface with easy on the eye graphics. As logical as most transaction software systems.

Great for planning production and quick and easy quoting.

It has all the elements I need for an accurate and comprehensive quoting mechanism.

The ease of use and the way it works seamlessly  with our accounts package.

I'm guessing there is a reason they started to use a leasing company to stop people getting out of their contacts.

The reliance on a physical server is a hindrance.

It saves time, and has dramatically improved the performance and daily running of our organisation. It has endless helpful features and is regularly being updated.

I like the fact it is very user friendly with many options for various degrees of quoting and running production, I also like the sales projection and look back studies.

M guessing there is a reason they started to use a leasing company to stop people getting out of their contacts.

The session itself was offered at a promotional rate also without prompting so this also was a good experience.

Easy to use and navigate, simple to build in new products and assembly's to my requirments.

Once through to the right person, the staff are attentive and extremely helpful. In my experience, the most responsive were the technical team with the training and query support.

Don't like the use of 0845 customer service number couple with long wait times (& therefore extortionate costs for mobile users).

The support team are excellent and open to development suggestions at all times if there isn't an instant fix. I don't believe you will get such opportunities with some other platforms.

Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

Pound Sterling

Clarity Software is an on-premise suite of management information system (MIS) applications, which allow businesses of all sizes in print and packaging industry to manage schedules, quotes, production and more. Key features include cost analysis, time recording, delivery tracking and marketing management.


Clarity software provides estimating and quoting module, which enables businesses to automatically generate quotes for product orders and save invoice templates to predict spends and cost estimates of future processes. It comes with a customer relationship management (CRM) tool for users to manage customers’ details such as contact information, communication history, order status and more. Additionally, it allows enterprises to monitor inventory levels, movements and allocate stocks as per requirements, optimizing purchasing processes.


Clarity Software facilitates integration with various third-party applications such as Sage, Xero, QuickBooks and more. Pricing is available on request and support is extended via phone and other online measures.



LongDescription

Cataloging/Categorization

Employee Management

Production Tracking

Forecasting

Quality Management

Purchase Order Management

Price/Margin Management

Activity Tracking

Digital Signature

Job Costing

Production Management

Financial Management

Material Requirements Planning

Product Configurator

Order Management

Traceability

Invoice Management

Sales Trend Analysis

Shipping Management

Automated Quoting

Warehouse Management

Scheduling

Contact Management

Audit Trail

Price and Cost Calculations

Bills of Material

"Best Price" Estimating

Multi-Currency

Sales Reports

Inventory Tracking

Capacity Management

Cost Analysis

Data Security

Production Scheduling

Client Portal

Pricing Management

Alerts/Notifications

Quality Control

Cost Estimating

Estimating

Work Order Management

Billing & Invoicing

Accounting Integration

Discount Management

Customizable Branding

Reporting/Analytics

Contact Database

Supplier Management

Job Tracking

Order Tracking

Quotes/Estimates

Purchasing & Receiving

Third-Party Integrations

Pre-Press Estimating

Document Management

Inventory Management

Data Visualization

Sales Automation

Visual Configuration

Rules Engine

Windows 7

Windows Vista

Windows XP

Windows 8

Windows 10

Core features: CRM, Estimating and Quoting, Price Management, Activities, Marketing, Sales Tracking & Management, Accurate Invoicing, Job Tracking, MIS Document Storage, MIS Business Reporting.

Advanced features: Production Management, Goods and Stock Management, Purchase Orders, Delivery Scheduling and Tracking, Network Integration, MRP & Nesting, Complex Pricing Calculators.

Email/Help Desk

FAQs/Forum

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Clarity Software

In Person

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



A/B Testing

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Calendar/Reminder System

Relationship Tracking

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Activity Management

Real Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Keap is available across three pricing plans based on the number of users and contacts.

Clarity Software vs Keap

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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