The Service Business Salesperson/Estimator that works at midnight while you're giving birth

It frees up time from the estimating/follow up process so that other business tasks can be taken care. It's like fully delegating your sales process to a 24/7 salesperson who is always up, always online, and never forgets to follow up.

Pros

True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response. Recently, it did all of this while I was acting as the birthing partner for my wife at midnight.

Cons

It is hard to implement fully. There is so much AI involved that in order to get it to work for your company, you must take the time to fully systemize your pricing systems and then translate that to the platform. You will also need to understand your KPI's to make sure that it's scheduling features are efficient for your company. Thankfully, they have in house coaching and onboarding support to hold your hand through the processs.

Best Sales Software. Period.

I have ZERO regrets for signing up with Responsibid. (Customer since January, 2018) If you're thinking about it, just do it!

Pros

Such a great product with great customer service! We have new customers getting services priced, selecting services, signing to approve services (along with our specific disclaimers- important!!), and giving date options that work for them... In The Middle Of The Night! This is online shopping for the service industry at it's finest! Yes, you will have customers that have no idea how to correctly categorize and tally the specific variables of their project and sign up for a service package that is 100% priced wrong. But... I have found, over and over, that people are more reasonable than you think. And it will be obvious when pricing for a project on a 5,000 sq ft, 3 story house comes back at $195 for your "Ultimate Such-and-Such" package... yeah, something ain't right. But you can fix it, and be thankful for ALL the other leads and jobs you received and booked with little to no effort of your own. Our job is to deliver high quality work and a very enjoyable customer experience from start to finish. When your reputation glows, ResponsiBid will do the leg work of estimating, selling, up-selling, and even scheduling (*if you opt for that extra), not to mention the partner services like NiceJob, Send Jim, Jills Office, etc., plus the multiple CRM integration options.

Cons

Make no mistake, you will need to put in the work to tailor the product to your specific business- do the work! And ask for help. Once you get it set up you will sell so much work with so little effort.

Responsibid promotes spam

Pros

Nothing. I cannot recommend this company at all.

Cons

My client is a small window washing company in Allentown, PA area. His competition, Fish Window Cleaners has been using Responsibid to Spam (for many months) my client with messages trying to buy his company. Shame on Fish and on Responsibid for enabling such unsolicited mail and what could be construed as repetitive intimidation through email. Unsolicited commercial emails of this type are why I can not recommend Responsibid.

Changed the way we do business

We get almost all our jobs from the website. So its so simple to follow up with responsibid. I also run all the calls from the website through responsibid because the follow up.

Pros

It does all the legwork and administration for us. Especially the follow up. No more driving all over town giving estimates. Just a few clicks and its done.

Cons

Only that I have not learned all that it can do so sometime I get confused on admin task.

Fantastic estimator

Nothing short of perfection, ok maybe a little bit short. So let's talk about what tasks it can save: 1. You never have to think about following up on a quote again. RB does it for you. You just build how you want it too engage with clients and it sends emails in your behalf, it sends emails to you when you need to call to follow up, and it can even send a postcard through send Jim integration. This saves lots of time, probably hours per month, not to mention the supberb organization and the relief of knowing non of your bids slip through the cracks 2. For each service you can offer a bronze silver gold level of service style of packaging/ presenting. The way it presents it is pretty slick. This is totally different than your typical PDF sheet quote every other estimating software provides. This was the answer to our problem. With RB this is easy, and you can add many videos to your proposals to show what you get in each package. Not only did it make our life easier, but when you start giving customers options the quote acceptance rate goes up. You start leaving less on the table as some buyers prefer the highest level of service you offer and you also retain more budget minded people who want only the bare bones package who might otherwise use a competitor. Our average ticket price has easily doubled since we started rb. Not to mention you can embed this software on your website so visitors can can a price instantly.

Pros

Follow up builder: ability to automatically follow up with all customers in all phases of the job cycle via email, phone, or post card. Website estimator: when potential clients come to your site they can get an instant estimate by inputting their own job data. You can show videos of how to self bid Videos within website estimator and package presenter. When she customer gets a bid you can have multiple package, you can have a video explaining what you get in each package. Innov

Cons

Only seemless integration is with jobber at the moment. Which means if you want a job scheduling and invoicing app that Responsibid syncs it's bids with - it must be jobber if you want everything to work seamlessly. Service monster and customer factor also have integrations but have gaps from what I understand. They are working on upgrading their system to integrate with any app so stay tuned! Since we have every job go through rb because the follow up builder is so good, they should have built in better repeat job options. Also, if a client has more than one property, you must find a work around at this time. That said they are working on these upgrades to my understanding.