About ResponsiBid

ResponisBid is an online bidding and selling solution that helps small size field-service businesses provide service quotes to potential customers.

ResponsiBid enables users to automate bidding and follow-up of service requests. It offers a host of features such as Gmail and Google calendar integration, video support, auto reporting, automatic follow-up reminders, CRM integration and more.

A bidding and sales tool, ResponsiBid allows to track and organize leads and connects with websites to provide real-time quotes. Additional features include analytics, custom pricing, templates, and email/text notifications. Besides this, it supports various integrations such as Jobber, Service Monster, The Customer Factor and All Clients.

Pricing is based o...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of ResponsiBid

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(27)

27

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

May 2019

MICHAEL from MasterPro Service Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

The Service Business Salesperson/Estimator that works at midnight while you're giving birth

It frees up time from the estimating/follow up process so that other business tasks can be taken care. It's like fully delegating your sales process to a 24/7 salesperson who is always up, always online, and never forgets to follow up.

Pros

True story! Using AI technology and a simple web interface that lives on our company website, Responsibid regularly onboards new clients, introduces them to our company, offers them an array of services, allows them to input the relevant job parameters and then gives them service options to fit their needs. Then, based on the prospect's selection(s), it calculates the job time and efficiently offers them openings on our job calendar that make sense based on job duration, crew capability, and drving efficiency. Once the client selects the best appointment time for them, it collects a deposit to lock the job on the schedule. And, if a prospect is still on the fence, it will intelligently follow up with them using personalized emails and text messages until they give a definitive response. Recently, it did all of this while I was acting as the birthing partner for my wife at midnight.

Cons

It is hard to implement fully. There is so much AI involved that in order to get it to work for your company, you must take the time to fully systemize your pricing systems and then translate that to the platform. You will also need to understand your KPI's to make sure that it's scheduling features are efficient for your company. Thankfully, they have in house coaching and onboarding support to hold your hand through the processs.

Response from Symphosize

Replied May 2019

Thanks Michael! That's really useful. We're so glad it's working for you!

April 2018

Bobby from Total Restoration Team, LLC

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

This software makes me money when I am asleep. It's also invaluable for customer followup.

I dont know what else I could say about Responsibid that I already havent. My only regret is that I waited so long to get it. It's helped me scale my business. It's the equivalent of hiring an office assistant for all followup as well as all of the quoting features that it provides. It's a no brainer for a small service business owner.

Pros

The most valuable part of responsibid for my business is the followup features. Not only does it follow up with all of my prospects to help close jobs but I also use it to follow up with my existing customers throughout the year to keep retention high as well as my profits. I own a small service business and responsibid was INVALUABLE to me when my inbound lead's started to significantly increase while I was still working in the field every day. It allowed me to effectively provide quotes without visiting all job sites and close them over the phone or via email saving me 20 plus hours a month (conservatively). The followup feature that I've already mentioned is another BIG time saver as it insures that every opportunity will be followed up with as many times as I choose regardless of how busy I get or what I may personally forget to do. RB never forgets to follow up.

Cons

No major gripes but the reporting features could use some improvement. This is the reason for the 4 stars instead of 5 in the "Features & Functionality' section. Reports for closing rate, lead source are perfect. Reports for revenue tracking could be a little better but in fairness this is more of a function for your CRM than your quoting tool.

Response from Symphosize

Replied May 2018

Thanks for the review Bobby! We're here to help and actively working on a few tweaks to making the reporting work even better with your connected CRM!

June 2020

Royce from My Amazing Maid

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

A game changer for our cleaning business

We quote all of our jobs through Responsibid , even those where the customer falls in. It’s worth it to be able to offer consistent And accurate pricing and great follow up.

Pros

Responsibid has changed the way we do business! From the way we package our services, how. Us timers are able to get online quotes and book their own jobs, to how we follow up with prospects - Responsibid has made everything we do - better.

Cons

The software interacts with many parts of your business, so set up does take some time. It is not overly complicated but if you are still eye balling how you price jobs, you will have to solve that puzzle before you can implement an online quoting system.

Response from Symphosize

Replied June 2020

Thanks Royce! We appreciate your review very much!! You've done great things in your company and we're proud to be one of your trusted softwares!

November 2019

Erik from Restore cleaning

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Phenomenal

There's really not much like it on the market, Due to the following, it automates many areas of business which saves time, it increases profit and perceived value, it works for me. The ROI has been worth it for sure

Pros

It's the ultimate sales system for service companies (and beyond?)

Cons

Minor work around mainly: not super accurate reporting, no multiple properties per customer, some service selection elements could be more advanced, no discount or tax options within bid form.

Response from Symphosize

Replied November 2019

Thanks Erik! We are thrilled to be part of your effective ROI efforts!

April 2020

Chris from Royal Touch Cleaning

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Great software !!

Pros

Responsibid has helped us gain higher paying jobs with less effort . 5 stars

Cons

Besides having a Phone App nothing else I can think of

Response from Symphosize

Replied April 2020

Thank you for doing this Chris! We really appreciate your feedback!