--- title: "1CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of 1CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if 1CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/1crmsystemscorp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [1CRM](https://www.softwareadvice.com/crm/1crmsystemscorp-profile/) / 1CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/1crmsystemscorp-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/1crmsystemscorp-profile/alternatives/) # 1CRM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 57 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.9/5 - Value for money: 4.3/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 32 reviews (56%) - 4 stars: 14 reviews (25%) - 3 stars: 9 reviews (16%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - Easy to use. - The ability of the software to integrate multiple programs is great. - I look forward to exploring the inventory management and potentially sales forecasting tools. ### Most mentioned cons - Absolutely no support. ## 1CRM customer reviews Showing reviews 1-25 of 57 (page 1). ### Great software that covers a lot of situations - Overall rating: 5/5 - Reviewer: Eduardo D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software. #### Cons Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software. --- ### Simply the best CRM out there. Couldn't be happier. - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into. #### Cons I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it'd be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow! --- ### Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT! - Overall rating: 1/5 - Reviewer: Julian G. - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. None. A net negative experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful. #### Cons We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!! --- ### Reasonable CRM software for small businesses - Overall rating: 4/5 - Reviewer: Rushang D. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation #### Cons I believe this is not a well confined CRM in the sense that's it too broad to be a CRM. It also includes Order Management, service and project management, which is really good but there should be an options to hide these features for the businesses that do not require this. --- ### Amazing support - Overall rating: 5/5 - Reviewer: marcus y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Flexible, easy to use stable and excellent support. It is a well designed functional product with fantastic support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support from the developers is unmatched in the market. It seems that they must monitor their email 24*7. Easy to use, easy to customise. We have been using 1CRM for many years and credit it with having assisted us in building the business we have today. --- ### Functional & Easy To Use - Overall rating: 5/5 - Reviewer: Sabrina B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very simple to use and the customer service representatives are very knowledgeable and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This CRM is simple to set up which is great for people who are not very tech-savvy. I like the available integrations for other systems we use on a daily basis. Definitely a great way to keep track of our clients. #### Cons The only negative I would say is there are some fields that I would like to be available inside the contacts. --- ### Easy and loaded with features - Overall rating: 5/5 - Reviewer: Apple Jiene N. - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The site is loaded with features. In fact, for the average person (IMO) it's overloaded and overcomplicated. You need to be fairly "techy" to know what half the stuff means and does. But it does appear to be rich in features. And it has a very basic app to go with it, which looked like it was a good work in progress. #### Cons Customer service. It appears if you have problems the only person to speak with is the company owner. so it appears it's almost a one man show. We had many issues and ultimately canceled our subscription soon after starting, but not without problems with the company, hassle, disputes, and poor communication. --- ### Solid, User Friendly and Great for non-technical people - Overall rating: 5/5 - Reviewer: Rickus W. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered A Android App would be great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Overall everything. The new version 8 is fast, clean and just beautiful! I love the fact that I can convert between modules. Makes manual processes a thing of the past. #### Cons Campaigns are a bit hard to use. I see there is no Android App. ( That would be beneficial for some. ) --- ### Bruce from MADD Virgin Drinks - Overall rating: 5/5 - Reviewer: Bruce A. - Industry: Food & Beverages - Product usage: Used unspecified for less than 6 months - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4.5/5 - Functionality: 5/5 #### Pros 1CRM is an excellent product for any small to medium sized business. MADD Virgin Drinks is a premium line of alcohol free drinks, licensed under Mothers Against Drunk Driving, sold in the US and Canada, and 1CRM handles all of our CRM and Order Processing very well. The software is highly customizable so we have modified many of the edit and summary screens to add or delete fields or to change the headings to make them clearly understandable to everyone using the system. There are also a great many overall options and choices to make to tailor the software to our own individual requirements, without the need for expensive customization. We know exactly where all our orders are at any time. In the CRM we particularly like being able to tie emails to a variety of options such as a contact, a project that we are working on or a marketing effort. We use Quickbooks outside of 1CRM to complete our bookkeeping. We have not integrated the invoicing yet but will do so soon. The best part of all is that 1CRMOnCall hosts our installation and the cost of the whole system, software, hosting and support, is inexpensive. #### Cons Not much. Its an excellent product that needs little support. Customer Support is not immediate but then we are not paying for red hot support either. --- ### CRM - Overall rating: 3/5 - Reviewer: Rekha N. - Verified reviewer: Yes - Industry: Government Administration - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Lightweight CRM with basic functionalities Easy to use and manage Some elements of mobile computing enabled #### Cons Integration with customer Analytics is not very good Front end portal power would be added advantage --- ### Ottimo !!! - Overall rating: 5/5 - Reviewer: Agustina L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Abbiamo sistemato leads che otteniamo da diverse funnels #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organizzare contatti duplicati che sempre è stato un problema #### Cons Non riuscire a condividere informazione --- ### excellent value - Overall rating: 5/5 - Reviewer: happyuser77 - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered While we have not been using the application for very long, our entire team already agrees it is a very powerful tool. Info@hand is very user friendly, and provides an intuitive interface which is great for our "non-techie" team. The application is completely customizable and has allowed us to create a robust system that meets all of our users needs. Excellent value for our medium enterprise, best application we have deployed from a functional and value perspective. --- ### 1CRM for U - Overall rating: 4/5 - Reviewer: Viveka K. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall is recommended for startups especially. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros An open source.It is user friendly.Does not holds your data.Customize it for each client separately. #### Cons Being an open source , I experience little problem with support. I many a times feel requirement of Updates/development. --- ### Jacky D.'s review - Overall rating: 4/5 - Reviewer: Jacky D. - Product usage: Used unspecified for unspecified - Reviewed: September 2013 - Review source details: This review was submitted organically. No incentive was offered I recently started using 1CRM Software Professional Edition, and it has already made my business much easier to manage. I have to tell you that 1CRM is way better than my previous solution! My staff is finding it much easier to use, which is huge because a CRM system is useless if they aren't contributing. It's also way more affordable, and I love the look of the themes. They are a much smaller business, so in all fairness, the Customer Support isn't quite as high, but overall I'm very happy with my decision! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 --- ### Complete and flexible CRM at a great price - Overall rating: 4/5 - Reviewer: Fred P. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Richness of features Customizations Cost Ability to run it on premises or as a service #### Cons Integration with 3rd party solutions (calendars...) could be easier and more robust --- ### Great Little Product - Overall rating: 5/5 - Reviewer: Bruce - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered This is a great product. I set it up for a professional services company and found it to be comprehensive and robust, yet easy to use. The people running this company are innovative, understand small and medium business, and are constantly adding new features and functionality. --- ### crm surveys - Overall rating: 2.5/5 - Reviewer: Julie S. - Industry: Banking - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Customer support: 2.5/5 - Functionality: 2.5/5 #### Pros Track information necessary for keeping track of customers. #### Cons Can be time consuming to keep it updated during the week of usage. --- ### The transformation into 1CRM was really bad, support even worse. - Overall rating: 1/5 - Reviewer: Julian G. - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The culture of the 1CRM implementation of SugarCRM featuring incomplete, inflexible and user-unfriendly software reinforced by unhelpful and disdainful "support' is propagated throughout their network, for example by their German distributor Visual4 GmbH, who auto-renewed a subscription even though it had been cancelled (as just one example of their total administrative failure - they didn't know if you're a cloud or own-server customer, as another of many) and refusal to support a fully paid-up customer because s/he identified real and tangible problems rendering the software near-unusable. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The OpenSource concept is obviously wonderful, but needs to be transformed into a usable product with proper support, which is where 1CRM fails. #### Cons The leverage of SugarCRM into 1CRM fails in simple things like country lists that you can't add to, yet not all countries are included in the list (for example, there is no United Kingdom, UK, Britain, Great Britain, or England!), and the security certificate had expired. If you're ok to override the big red "insecure site" warnings to store your critical business data, go ahead. Me not. Whereupon "support" tells you it's your fault and you're stupid and anyway commercially useless to them. Reports are childishly implemented, can not be used by a business - but you can re-do them yourself using a clunky and functionally limited interface for an additional fee. Professional-looking offers, order confirmations, and invoices have been around for decades, should be included in the most basic version of any product, and should not need end-user re-programming at any cost. --- ### The best CRM solution we've found - Overall rating: 5/5 - Reviewer: Marcus B. - Verified reviewer: Yes - Industry: Information Technology and Services - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support #### Cons Email marketing setup is quite complicated (though we are biased!) More documentation needed More integrations would be good --- ### La caña! - Overall rating: 5/5 - Reviewer: Bernardo C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Una excelente experiencia, sin quejas, desde la primera vez quedé encantado con su forma de trabajarlo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Un software altamente sencillo para sus aplicaciones múltiples. Todo lo que está bien en el mundo de CRM. #### Cons No tengo contras, ya que cumple todos los propósitos, intuitivo y fácil de aplicar. --- ### Excellent business management app for the SMB segment - Overall rating: 5/5 - Reviewer: Jacques G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support #### Cons - portal uses Joomla which we find quite old-fashion (would prefer Drupal) --- ### Beyond pure CRM! - Overall rating: 5/5 - Reviewer: Larry T. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control --- ### Every new version, still better! - Overall rating: 5/5 - Reviewer: Xavier R. - Verified reviewer: Yes - Industry: Program Development - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 #### Pros Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access. #### Cons Accounting integration with other solutions. --- ### Not just a CRM - Overall rating: 5/5 - Reviewer: Paolo V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 #### Pros It just does what it says on the tin. #### Cons If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available. --- ### Best CRM for Growing Businesses Hands Down! - Overall rating: 5/5 - Reviewer: Ronny C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used unspecified for less than 2 years - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost. #### Cons None that I can think of. The team at 1CRM seems to address issues before they even ever become problems. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/1crmsystemscorp-profile/reviews/?page=2) --- 1CRM Reviews, Pros and Cons - 2026 Software Advice