Follow-up and support of excellent quality. Nothing to say more, if not a big thank you.

There are some limitations to what you can do and it is sometimes hard to find assistance for problems.

360LEARNING offers a wide range of - collaborative - features while keeping things simple & smooth for both the learner and the admin. It’s the best LMS I’ve used so far for that quality/price ratio.

I had great experience with the customer service.

They are a French based company so sometimes the accents can be difficult to understand especially in the tutorial videos.

These courses have also allowed our clients to revisit material that they might have forgotten once their program is completed.

The fully integrated interface : it is easy to create activities, modules, courses.

Easy to use once you've understood all the nuanced behaviors of functionality. Dedicated account manager to answer any questions along the way.

We like the learner engagement and cutting edge feel (Netflix or LinkedIn like). We like the simplicity for the user and for the admin.

The system integration process was easy for me and our pedagogical service. In just a few weeks, we were able to get started our first digital training course in 100 % online blended learning.

Easy to use, scalability, great tool for our leaner, smileys and interactions are cool too.

Every day we save time and money thanks for 360 Learning. We have a better tracking of the trained employees and the employees who have to be trained.

I particularly appreciated this platform for the ease of creation of modules, training courses.

For example, if a program session ends before someone has completed the courses, there's no turning it back on.

I have been using it for only 6 months but I like is the great technical support that I got from their team. They guide me precisely and resolved the problem.

It´s a very friendly platform. However, to give a better view on this functionality I need  more time using it.

It is user friendly and cuts down on the time required to put courses together. It is also easy to use on the learners side.

It is a great product with ease of usage, its design and social networking. It has a great customer service.

Effective compromise for rapid ease-of-use learning.

Good collaborative features like commenting, liking, etc.

The very ambitous goal has been reached thanks to an intensively effective onboarding process.

Sometimes you just need to speak to the expert. The immediate saving, meaning if you erase a programme by error, there's no way back.

Overall good experience so far. Users have found it easy to use and this is helping to scale our training and onboarding big time.

They thought about all possible options. They customer support is amazing.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

360Learning is a Collaborative LMS tool. The platform helps users to author and conduct interactive learning experiences so learners can practice, demonstrate, and repeat until they master the skill. 

360Learning helps teams automate compliance, train customer-facing teams, and develop professional skills all within one platform. Leverage the power of AI to identify your teams skills and grow them over time. 360Learning empowers L&D teams to drive culture and growth while allowing them to continuously optimize learning programs to build an experienced and knowledgeable work force.

The courses, which can be created in minutes, can be done in any format and on any subject matter. Connect learners with subject matter experts within a collaborative people-driven environment and watch completion rates rise and understanding expand.

LongDescription

Engagement Tracking

HR Management

Surveys & Feedback

User Management

Asynchronous Learning

Course Tracking

Third Party Course Library

Self-paced Learning

Course Management

Microlearning

Student Portal

Activity Tracking

SCORM Compliance

Rich Text Editor

Self-Service Content Curation

Progress Tracking

Course Publishing

Content Sharing

Skills Assessment

Applicant Tracking

Recommendations

Interactive Content

Mobile Learning

Blended Learning

Collaboration Tools

Content Library

Assignment Management

Template Management

Employee Engagement

Certification & Licensing

Certification Tracking

Content Management

Mobile Access

Storyboarding

Skills Tracking

Training Companies

Training Management

Built-in Course Authoring

Role-Based Permissions

eLearning Companies

Learning Paths/Tracks

Course Authoring

Employee Training

Learner Portal

Audio/Video Recording

Activity Dashboard

Reporting & Statistics

Multi-User Collaboration

Customizable Questions

Media Import

Talent Management

Modeling & Simulation

Academic/Education

Virtual Classroom

Media Management

Multi-Language

Synchronous Learning

Social Learning

Compliance Tracking

Tests/Assessments

Reporting/Analytics

Employee Profiles

Corporate/Business

Video Conferencing

Built-in LMS

Learning Management

Course Library

Video Streaming

Gamification

Employee Portal

Third-Party Integrations

Gradebook

Training Administration

Online Forums

Interactive Learning

Electronic Forms

Certification Management

For iPad Devices

eCommerce Management

Communication Management

File Sharing

Audit Management

Compliance Management

Audit Planning

Employee Onboarding

Configurable Workflow

Document Management

Orientation Workflow Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

201-500

501-1000

1000+

360Learning

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Automated Routing

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

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