Aavaz is a call center software offers that offers an inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales, and customer support departments.
Aavaz is a cloud-based system that does not require on-site telephony infrastructure. It makes use of the business’s existing Internet connections and comes with an app for android mobile phones that allows remote employees to connect to the system regardless of their location.
The Aavaz system offers sophisticated dialer, PBX, IVR, voicemail and other standard call center functionality. It also includes functions to assist with agent training and performance reviews, such as Whisper, Barge and Listen-in. The software allows users to build their own scheduling system based on staff availability and weekly shift requirements.
Aavaz is suitable for businesses requiring only a few extensions but also scales up to include hundreds of users.
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Leilani Grace from The Results
Number of employees: 1,001-5,000 employees
Jennifer from Jennifer Leigh Makeup
Number of employees: 2-10 employees
Allison from Whitestone Acquisitions LLC
Specialty: Real Estate