Aavaz software


Aavaz is a call center software offers that offers an inbound, outbound and blended call center platform designed to be scalable. It includes a variety of functionality tailored to the individual requirements of marketing, sales, and customer support departments.

Aavaz is a cloud-based system that does not require on-site telephony infrastructure. It makes use of the business’s existing Internet connections and comes with an app for android mobile phones that allows remote employees to connect to the system regardless of their location.

The Aavaz system offers sophisticated dialer, PBX, IVR, voicemail and other standard call center functionality. It also includes functions to assist with agent training and performance reviews, such as Whisper, Barge and Listen-in. The software allows users to build their own scheduling system based on staff availability and weekly shift requirements.

Aavaz is suitable for businesses requiring only a few extensions but also scales up to include hundreds of users.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

3 Reviews of Aavaz

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  • Leilani Grace from The Results

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    July 2018

    Aavaz on the Rush!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this is efficient with small businesses online and in the call center industry. It is easy to use and hassle free.

    Cons

    it only has a 7 day free trial which I hope they can extend at some point so we can enjoy the full benefits of the service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jennifer from Jennifer Leigh Makeup

    Specialty: Other

    Number of employees: 2-10 employees

    April 2018

    Say goodbye to dropped calls!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I cannot say enough about the Preview Dialing feature included here - what an excellent tool to help facilitate transactions/conversation with the clients. Saves me the time from having to review case by case before reaching out directly.

    Cons

    Set-up was confusing at first but once the system was up and running, the navigation proved to be very user-friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Allison from Whitestone Acquisitions LLC

    Specialty: Real Estate

    August 2015

    Excellent Call Center Software. It was a game changer for us!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great integration with Twilio without any issues. It was also very easy to customize our campaign when we don't have a very common call center structure or product. Reports function is extremely helpful in keeping an eye on our call team.

    Cons

    It was initially a little harder than other on line software to figure out for the non tech savvy.

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