Accelo

JIRA Service Desk

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Ratings & Reviews

Overall Rating

4.44 / 5 (131)

4.36 / 5 (249)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 18, 2020

February 19, 2020

Pros/Cons

  • Pros

  • The price and the functionality is great. Very easy to start using.

  • Easy to navigate. Modules are streamlined. A bit confusing at first; however, once one becomes familiar, it's easy to use.

  • Cons

  • There is not all of the bells and whistles that you get with some CRM systems however due to the good price and functionality it is still a very good option.

  • The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it.

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Very flexible tool, very useful in seeking assistance especially to our IT team, very simple and user friendly

  • Cons

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • It's JIRA, it's not the most aesthetically pleasing tool, but it does what it advertises and help us more easily manage our tickets.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots