Accelo

PhoneBurner

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Ratings & Reviews

Overall Rating

4.43 / 5 (133)

4.83 / 5 (126)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 21, 2020

May 27, 2020

Pros/Cons

  • Pros

  • I love the customability of this software. It works for our clients, and for us.

  • I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

  • Cons

  • With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

  • as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

  • Pros

  • I really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.

  • Easy to use, reliable and with a lot of features.

  • Cons

  • Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

  • Better for businesses, it's kinda pricy for a single user who might have a passing need for it. Still outstanding software if you require call filtering

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots