Acquire Software


Acquire is a cloud-based, integrated customer communication platform that offers a multi-channel messenger to small and midsize businesses to help them acquire and retain customers. The solution is designed to bridge the gap between customers and sales reps through video and voice calling, live chat and co-browsing capabilities. Besides sales, the solution can also be used by support and marketing teams.

The live chat tool helps sales representatives to interact with potential customers during their buying journey. With actionable chat forms, the system can pre-collect relevant information from customers before the chat session begins. The AI-enabled chatbots use machine learning to interpret inquiries and answer them with standard replies or redirect inquiries to the most relevant agents or department.

In addition, the solution also allows businesses to create and manage customer profiles, highlighting their engagement journey. The solution is available on a per user per month subscription basis that includes phone, email and chat-based support.



19 Reviews of Acquire

Overall rating

5.0 / 5 stars

Showing 1 - 19 of 19 reviews

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The best video chat and co-browsing

Pros

Tagove makes everything so easy -- it's easy to set up, it's easy to use, and it's an amazingly powerful tool.

Cons

Nothing. The support is excellent, the software is sound and bug-free, and it's a great value for the price.

August 2017

Sara from Samesurf, Inc.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2017

Samesurf for Co-Browsing

Pros

Samesurf is an install and code-free co-browsing and real time cloud sharing technology that is successfully being leveraged for sales, support and collaboration within hundreds of SMB and Enterprise environments. Their patented solution can also serve as a non-intrusive, lag-free and ultra-secure alternative to screen sharing that enables an unlimited number of people to browse and interact with each other and the same content in real-time. Samesurf also empowers users to upload & share documents and videos, audio or video chat, annotate, screen share, record and pass control within shared content from any device or browser without installs or coding of any kind.

An early pioneer in the real time collaboration industry, Samesurf holds five USPTO patents relating to synchronized browsing of the web and mobile applications. Their partners and customers include (1) enterprise companies like Anthem, Cornerstone OnDemand and Docusign; (2) market leaders like Sapient and Accenture; and (3) a slew of innovative start-ups.

Cons

Samesurf is an install and code-free co-browsing and real time cloud sharing technology that is successfully being leveraged for sales, support and collaboration within hundreds of SMB and Enterprise environments. Their patented solution can also serve as a non-intrusive, lag-free and ultra-secure alternative to screen sharing that enables an unlimited number of people to browse and interact with each other and the same content in real-time. Samesurf also empowers users to upload & share documents and videos, audio or video chat, annotate, screen share, record and pass control within shared content from any device or browser without installs or coding of any kind.

An early pioneer in the real time collaboration industry, Samesurf holds five USPTO patents relating to synchronized browsing of the web and mobile applications. Their partners and customers include (1) enterprise companies like Anthem, Cornerstone OnDemand and Docusign; (2) market leaders like Sapient and Accenture; and (3) a slew of innovative start-ups.

February 2017

Gunjan from Jagat Media

Company Size: 11-50 employees

Review Source: GetApp


February 2017

Tagove A excellent collaborator

Love this tool! that really allows Smooth video chat on the browser. Very simple to use and no installations required. Will be a perfect tool for customer service, along with their other features like co browsing. suggest everyone to try it out.

May 2016

Anonymous

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

May 2016

very useful tool for business!

Tagove is the ultimate platform for businesses to provide live video chat, voice call software with Screen sharing and co browsing. It is very easy to use and I think you might want to take training to use this soft because it’s very user friendly software to use.

Pros

The best features I have seen in this software are about video conferencing. It has an instant connection feature with high quality and you can record them without any other software installation.

Cons

I am using this software from last 6 months, but I have not faced any problem to use that. I know everything is not perfect in the world so please do availability in a mobile app.

May 2016

Ram from Just Total Tech

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

Easy to use and very helpful for customer support

Tagove is very easy to use and its very helpful for customer support. its have very good feature including co browsing and screen sharing. we always love these features.

May 2016

Amrit from The Business Printers

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2016

An amazing new product! great for sales!

Allows us to contact our customers via video and voice which is really great! helps us to make more sales and solve any issues really quickly!

May 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

May 2016

A really useful tool!

We were thinking of many ways to increase our sales online and we came across this and our team loves it!! We can engage with users like never before and build great rapport. If you are looking for the next step in customer engagement, this is great!

Pros

increase customer engagement, check how users are going through your website and also to increase sales and conversation.

Cons

Have not really had a bad experience yet, depending on internet connection the video can be really good or sometimes a little pixilated.

April 2016

Manpreet from Wells Fargo

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Great for business!

Been using this for a while now, very easy and fantastic to use! Really good use to communicate with your online customers making sales and rapport is much more easier for us now. Our sales team is doing 30% more now!

Pros

Very good for increasing sales and providing more communication channels

Cons

Takes time to learn the dashboard a little.

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Best Live Chat Software

Tagove is the trouble-free platform to install and working very well. Most of the time, I am using co-browsing, live chat, and voice calls. Actually, the best thing of Tagove is it includes and video and voice call... Its two-way video chat is predictable form where the customer and support agent can both see and hear each other. It offers outstanding co-browsing features to help out representative’s support customers.

Pros

Tagove supports instant chat.
I haven’t found any trouble in the installation and the support was also great.
I really recommend this extension to all.

Cons

One missing feature of this is mobile apps. Nowadays mobile ready chat is a must, as we had talked with; they are coming up with this as well. And in 14 days free trial of their services, they only offer the basic package that just allows for live video chat, voice calls and text chat with co-browsing. Any other highly developed features Tagove has would only be made accessible with the paid Premium package.

April 2016

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Love it!

Thanks to Tagove who made my business customer relation good. I can provide my customers better service by using Live Chat Software. I am loving its Live Video Chat, Voice call, Text chat with Screen sharing and co-browsing solution within my website. Definitely recommend to all.

April 2016

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5 of 5

April 2016

Complete customer support

Tagove is the software where we can help our customer through co browsing and video chat live. Be we were doing all the meeting on all the different tools and it was completely nightmare to us.

Pros

we love everything.. mostly there new feature call voip calls.

Cons

We love it completely, I really don't know what is the pros.

April 2016

Mahmoud from Upwork

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Great Software!

Tagove is excellent easy to use software that helps us engage with our customers much more. The best part in my experience about Tagove is the customer service. Laduram, the developer, is very fast with responding and answering questions. Thanks Tagove!

Pros

Great Software
Great Customer Service
What else could you ask for?

Cons

Tagove is great... none so far!

April 2016

Sam from Self Employed

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Great customer support platform

We were looking for a customer support platform which can help us to handle all queries coming from our customers. We have tried many, but most of them are providing single platforms like just live chat. Then we move forward and checked Tagove, which is quite amazing as they offer multi-channel support - video chat, call recording, viop, co-browsing and video conferencing, Now we dont need any other software. Thanks Tagove for availing great product.

Pros

Here are some of pros
- Multi-channel platform
- Competitive price
- Seamless customer support
- Amazing people

Cons

As far as cons is concern, we haven't seen any specific.

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Now I don't need any other software

Tagove provide everything that mostly we needed in customer support. voice chat with co browsing is perfect. We always use video conferencing with screen share so everyone can talk and give their idea. Multiple people on screen sharing within our website is one of the best feature we love.

Pros

Video conference with screen sharing is one of the best feature we love and we using voip calling as well.

Cons

Don't know much on this but they might need to do mobile apps.

April 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

Superb Live chat software

One of the best live chat software i ever found.. they provide lot more then what I was expected. video chat with co browsing in amazing that help us to provide better support

Pros

video chat, voice call with co browsing

Cons

need to do mobile apps

May 2016

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

May 2016

April 2016

Vinson from Tagove

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

April 2016

Laduram from Tagove

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016

April 2016

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

April 2016