Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

131 Reviews of Act! Premium

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deb from dns computing
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Act Premium version 19

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

best value for the money, easy to use and to customize, email marketing built right in which helps track responses

Cons

it takes a bit of work to get the email marketing templates set up the way you want them the first time.

 
 

Paul from BTI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I could not do all I need to do without this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I compare CRM software from time to time. This is still the best value for the money and ease-of-use.

Pros

Still the easiest CRM software today. The fact that I can have this installed on my local laptop, local PC, or mobile device makes it a plus.

Cons

The software has some quirks like any other software today. Irritating but manageable. As Long as You Follow some updates and upgrades everything is good.

 
 

Karen from Tech Benders
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I may be prejudiced but I love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.

I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.

Pros

Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.

 
 

Cheryl from Sunshine Babysitting
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

THE WORSE ACT EVER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DESTROYED MULTIPLE BUSINESSES ONCE MANAGED DUE TO FAILURE OF THE DATABASE PROGRAM

Pros

NONE, DOWNGRADE AND A WASTE OF MONEY AND EFFORT .. thousands of constant need to rebuild and repair, formatting issues, a downgrade to 6.0 version

Cons

THE NEWER VERSIONS OF ACT ARE A HUGE DOWNGRADE TO 6.0 OLDER VERSIONS. Disastrous results downgrading multiple businesses to the worse ACT mess!

 
 

Josh from AICTC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ACT is a great software product that allows you to integrate your database and track your clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ACT is worth the price and worth the training to get educated on it. Unfortunately you need to spend some time figuring out the details, but once you do, it is off to the races and you will love the system every day. It really is a great product.

Pros

This product allows you to integrate the basic and most complicated processes within your business. I love the email link feature, any time I send an email to a client (who has their email in their account profile), the system automatically saves that email in the client profile. You don't have to search for it in your inbox, or click an extra button to push the details over to the profile, it all happens automatically. The icing on the cake, is now that it is in the client profile, other members of my team can see what emails I have communicated to client, and when they were sent. It helps to keep my team all on the same page. This is by far the best Client Database system I have ever used. AMAZING!

Cons

The biggest downside to ACT is there is not a built in funnel email system. You have to select the group or type of clients that you want to email, export that to another database and then send the communications from there. The system will still tag your emails as long as they are sent from your domain, but having to export the list an use an additional software or service to send the mass email notifications is a little frustrating. If they can fix this option, it would make my life a lot easier.

 
 

Brittany from Emerson Home Services
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Took a long time to get set up but when completed, system worked wonderfully across 4 departments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the program for over 2 years. After 3 months of use you should be pretty fluent with all the features for your department.

Pros

Full customization, works well across company departments, can keep dated log of all actions and customer transactions, each note or transaction references the person who made the note or completed the transaction so you can contact them with further questions.

Cons

It was difficult in the beginning to just make a quick note. You had to go a round-about way in the action section. It took the ACT representative months to get the features adjusted to the multiple departments we had.

 
 

Alesia from Hotel & Conference Center
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

16+ Hours with Tech Support TRYING to download ACT for OVER 2 Months!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like a partial refund for the TWO Months we COULDNT use ACT and a call from the owner.

Pros

That I've used it before and liked it! So I tried upgrading and paying for additional users which turned my life into hell.

Cons

EVERYTHING, But Customer Service is the WORST.....I've explained the same story ATLEAST six times, I've been talked down to, transferred, lied to about follow-ups and flat out disrespected by your team. I hope ALL calls are Recorded.

 
 

Pierre from Clinique d'hypnothérapie et de relation d'aide
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Worth the buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality. Once you know how to work it, it is great. Love the ability to send appointments by email.

Cons

Instructions of use. Long to figure out. I had to buy a book to figure out the different ways rbat I can use it.

 
 

Walt from Walt Medina & Associates, LLC
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ACT system is flat system and does not integrate with Web.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Price is very good for small business and start ups.

Pros

Easy to use and read. I've had Act for several years but recently converted to Bullhorn because of the features and benefits they provide and they integrate with web base systems.

Cons

Does not interact with Web based systems. Also, the icons and design of the system needs to be updated.

 
 

Gregg from Nolan Corporation
Specialty: Manufacturing
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Disappointed in new version, not as good as original ACT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The old ACT 2000 was a better Contact Management program than the newer versions. I understand there are superior Contact Management products available from competitive companies that I would recommend over ACT.

Pros

The "Notes" feature for contacts and the Calendar.

Cons

Getting to Contacts and Companies is difficult and requires too many steps. You have to scroll down the list of companies and cannot simply type in the beginning letters of a company name.

 
 

Matthew from Walt Medina & Associates, LLC
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simple Software / Not Effective for today's Recruiting Strategy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to Use
Search Feature
Notes Feature
Ability to store attachments
Can sync data base with other users

Cons

Data entry is time consuming
Syncing feature fails to work often
Server will sometime deactivate and stop working

 
 

Tony from Applied Imaging
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Unpleasant, misrepresented, unstable and bulky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't purchase. Unstable, bulky and slow. Far better systems out there

Pros

If you want a product that doesn't do what it promises, despite guarantees. Is slow and falls over, doesn't work with addons which are generally ridiculously expensive, then buy this software

Cons

This software may be OK for a company that does not have to do quotes. The addons are totally useless. When we looked at the software we were guaranteed that it could fulfill all the functions of our previous software. We were the hassled sometimes twice a day to pay for the package, so that we could be trained. Nothing works as promised. Software slow and unreliable. We want to return because does not fulfill any promises. Told sorry, you have already been registered, cannot be returned, despite totally false guarantees. If we are not fully credited for the software, going to the consumer board to lodge a formal complaint, and handing over to our lawyers.

 
 

Josh from Consultant
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Strong tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our sales team relied on ACT to keep our sales outreach focused and goal driven.

 
 

Stephen from Target Logic
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A nightmare on wheels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away.

Pros

It used to be good 10 years ago. It was the best of its kind then. You could keep a recoerd of t=the documents under the contact name.

Cons

They update the system every month. It throws everything out of whack which causes about 2-3 hours of downtime.

 
 

Tom from GOALS
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

ACT Gets Worse With Each Release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mail merge gets;s worse with each release... Crashes all the time, Sage now states do not do a mail merge with more than 50 contacts at a time... I am looking at replacement products as this review is being written. Sage does not care about the shortcomings of this product. ACT used to be a solid product, but that stopped after it was acquired by Sage.

Pros

Easy to use interface

Cons

not a stable product. i have had to constantly call technical support for the same issues for the last 3 releases.

 
 

Alex from Quest Food Management Services Inc.
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company uses this program to store client information and send email campaigns.
First off, if you have a Mac, you're completely screwed. ACT doesn't have the capability to connect with your email if you are working on a Mac.
If you're working with Outlook, ACT sends all of your emails to the junk folder.
Customer service is terrible. It takes about 20 minutes to get ahold of someone EXCEPT for the EMarketing section of Mac. Their customer service is great but can only help with so much.
Extremely confusing program.

Pros

Emarketing section/customer service

Cons

Confusing
Does not work with Macs
Does not work with Outlook
Customer Service

Advice to Others

Don't waste your time on this program

 
 

Christine from YAPG
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

How do you get support for problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I inherited the decision to use Act! software from a former coworker. Most of the time it works all right. However, every few weeks, the option to email directly out of Act! just seems to stop working. Restarting the software, and the computer doesn't help, neither do the articles in the "help" section.

This is something that I can hack around, copying and pasting email address out of Act! and into my Outlook, or exporting contacts to Excel and then copying multiple addresses into Outlook. However, my boss is less tech savvy and just wants the software to work the way it's supposed to.

I tried calling the support line and did not have good results. Even with the error code, the technician was unable to provide an answer. He offered to remote log on to one of our computers to solve the issue, but that won't help us the next time the issue occurs. Having tech support that explains why the problem occurs and how to fix it in the future would make a world of difference with this software!

Pros

Easy to organize contacts

Cons

Terrible tech support
Clunky interface
Email problems

Advice to Others

Maybe if you have lots of experience with computer programming, you can get past the technical support issues. Otherwise, start looking for a different Contact Management System

 
 

Dave from Media Technology
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Business Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is ideal for new sales personnel. It provides key fields to be used for creating a history of the sales process and for ongoing support.

Pros

ease of use and feature rich

 
 

Brian from Philadelphia Country Club
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Good but could be easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think the software is good but the ability to upload my current roster was difficult. I manually made many changes and then tried to add a field later and upload the new information to the existing. Instead I got double the roster. Quite frustrating that I couldn't figure it out on my own and ACT!'s response was "it shouldnt do that"

Pros

Great calendar, task list and opportunities and pipeline

Cons

Startup

Advice to Others

If you get the software get the initial help too. Well worth it. Wish I got more time with the expert.

 
 

Quinn from BTI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay Away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an outside support company assisting with a server migration. So, I cannot comment about the functionality or use of the software. However, if you have a production file that will not convert to a newer version properly, you will be out of business before the problem is resolved. We were incorrectly told to upload the file and we should have it ready to download in around 48 hours. We are now going well over a week and have no idea about the status. The company has done a very good job of hiding phone numbers, so there is only one number to call. The support dept cannot communication with their own internal database repair department. They reached out to their own internal dept 3 times yesterday and could not get a response. Businesses need support for their business tools. I would not recommend this product.

 
 
 
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