Act! is a customer relationship management solution (CRM) that brings together contacts, account history, notes and activities into a single, centralized location. Users can take notes, manage prospect and customer information, send email campaigns and track interactions from the same interface.

Act! includes applications for sales and marketing automation and is suitable for companies in any industry. Act! also allows users to manage account information like contact details, lead data and pending opportunities. Built-in features help track lead sources, competitors, status changes and more. The solution also provides a shared team calendar, so users can manage multiple schedules and track sales activities.

Act! is designed to integrate with popular tools like Office, Outlook, Dropbox, Google and social media sites like Facebook and LinkedIn. It's also fully accessible from both iOS and Android devices.



456 Reviews of Act!

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 456 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Act now! Get Act!

Almost entirely flawless, Act! Premium is a sound investment that is a must for any business that works with large groups of clients. The organization Act! provides makes life so much easier.

Pros

The company I worked at previously used Act! to maintain data on all of our clients. It keeps track of everything, from names and emails to previous communications and future prospects (as you record them). It's so much easier than creating and maintaining paper records, which can easily become lost. With its syncing capabilities, Act! can be accessed from any of your computers, which came in handy during the odd weekend work emergency came up.

Cons

The 4 GB cloud limit on Act! Premium was less than I would have liked, but we dealt with it.

December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Simple CRM that gets the Job Done

Pros

Easy to set up and easy to use. Good for managing contacts and companies.

Cons

The deal and project functionality is pretty limited. OK for simple deal flow but pretty quickly run into constraints for more complex projects.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Great for a general database

Act! is definitely an easy way to keep and organize all of my contacts. I've had a positive experience with customer service as well.

Pros

I use Act! as a database for my publicity and influencer contacts. It allows me to make various lists that I can download and use offline.

Cons

It is difficult to update large batches of contacts without starting over again or updating contact by contact. I wish that I could eliminate fields that I won't use. Searching has to be precise.

December 2018

Brenda from Sea Spine Orthopedic Institute

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Act CRM and production manager

Pros

Great product to manage contact activities. Created invoicing intergrated with word adobe and quickbooks

Cons

It could be a little more user friendly. I did a lot of YouTubing and reading to learn how to get the program to work for us

December 2018

Michael from Morrow Technologies - JANUS Displays

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Its okay - there are better cloud based options...

I am the admin and a user as I am in ti everyday. I administer users and do training.

Pros

Easy to use - feels familiar even on first use and isn't hard to get started.

Cons

Cumbersome and slow. Once you start getting thousands of contacts in the system get use to watching the hourglass. Server needs to be restarted weekly. Their cloud based solution is lacking in features and not as mobile friendly as other options.

December 2018

Sean from Holiday Inn Express

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

I love ACT!

Pros

Fantastic product, it's my go to CRM. The best feature is the history I'm able to keep for each contact. Very detailed options and it allows me to accurately track my correspondence.

Cons

Some features offer maybe too much detail or customization, and can make completing tasks within the CRM a tad tedious, which is not good when working in Sales.

November 2018

Ilnaz from HSE

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Act! Review

Pros

Working in cloud space is excellent trick!

Cons

Combining databases becames more difficult as it is expected.

November 2018

William from William Avon Financial

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great product but limited compared to competition.

Pretty good. The only reason I left after many many years of use is for a solid cloud based solution.

Pros

Very easy to customize. There are a few vendors that overlay on top of the database as well. This allows specialty fields to have added features.

Cons

Online version is not as robust as the desktop version or other cloud based solutions. If you want a desktop database ACT! Is the one I would choose.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Hasn't been any good since 6.0

Pros

The notion of it being THE amazing CRM solution that I needed, like it used to be.

Cons

The fact that it was bulk and glitchy and when I wasn't satisfied with support they wouldn't even consider a refund when issues weren't resolved.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

November 2018

Meh

We used Act in small business environments for a long time, but now it is so important for a CRM to include communication tools and interact with other applications. Act does not make this simple at all, and for the price you would think they would or at least offer okay support.

Pros

As far as CRM's go, it is does make it easy to track customer/employee information and allows the data to be easily retrievable.

Cons

It is expensive and considering it does not support features that comes standard with many other CRM's you would think it would at least have usable integration functions/options that would work with 3rd party apps/services that can do what you need.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Review for Act!

Pros

-An ordinary database platform which has a solution to various sales related challenges.

Cons

It lacks practicality and customer support is horrible. Expensive when comes to value for money.

November 2018

Bob from Computer Solutions / R.K. Enterprises & Consulting, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

When setup properly does a great job!

Once properly setup on a server and installed on workstations and remote laptops, its quick to sync and easy to use.

Pros

Shared database. High speed, great technical support

Cons

Can be complex to setup initially. Should be done by an IT professional

November 2018

ARTURO from AZU PARTS & SERVICES

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

excellent CRM,

for my personal use, it is an excellent system for tracking prospects and obtaining the sales potential of each client. It helps me to know the needs of each aspect and be able to anticipate to cover those needs

Pros

It is easy to manage and with tutorial support very easy to follow, supports the user, to program and make sales budgets, based on scheduled follow-ups with each client and by products.

Cons

I do not see any flaw, maybe for some users, the way to graph is a bit old-fashioned, a point that maybe would help, from my optics, make report adjustable to the need of each user.

November 2018

Volker from KingKontent

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Act! is not up to date anymore

Used Act! In my day-to-day work but it was apparently a stone age product in a dead-end development.

Pros

Once the user has understood the quirks about Act! it is possible to do fast work with it. With the lack of customising the cheap prize tag remains as the biggest virtue.

Cons

It is old-fashioned, thick client based, non-customisable, and it doesn't look to sleek, either.

November 2018

Heidi from Cambridge Computer Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Technical Support

Allows our salesperson to keep detailed notes on phone calls and customers of over 20 years. She loves using the software and relies on it every day. She has never lost any of her data in all of the years of upgrades.

Pros

My user had an older version of ACT! that she had been using on her laptop that was not compatible with the latest version. The support team was able to take a back up of her database and upgrade it to the current version free of charge and without any hassle. Happy User=Happy IT support team.

Cons

Hard pressed to find anything that I didn't like about the software. It has been a trusted application by one of our top salespeople since the early 90's. She has maintained her database of clients and partners through several upgrades and has always been satisfied.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

Good entry level CRM

Over all Act works well, the structure of the program is based on contacts verses company and that can be an issue for some companies

Pros

Easy to use, deploy and manage. Comparable with with windows applications and google apps.

Cons

Expensive and support usually costs extra

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

November 2018

Easy to use, not easy to get tech support

Pros

Very user friendly for contact management and data entry

Cons

Very hard to get tech support. We literally couldn't buy extra help when we needed it.

November 2018

Liz from Eisenberg And Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

Cloud Based ACT

I have been using ACT for over 20 years and have looked at other sales platforms, but ACT has the features and functionality that work for our company.

Pros

We like that it is a good platform that is relatively easy to use for our sales program.

Cons

There is some glitchy-ness in the cloud based version on various browsers that doesn't allow us to use templates from all browsers and was difficult to edit and customize templates (e.g. proposals, letters).

October 2018

Debbie from Embroidery & Ink

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Long time user of ACT

Being a user of ACT for decades, I keep notes in my database to refer to later. If someone orders something from me years later, yup, I have their information. It's nice when I can ask how old their kids are now or if they still have the pontoon boat.

Pros

People think I remember lots of things, but I just put detailed notes in ACT and retrieve them when necessary.

Cons

Bugginess with Windows 10. I have never had so many tech support calls and need to upgrade my software since Windows 10 came in the picture! SQL Server issues, incompatibility with other software (fixed with tech support). I spent hours one day with tech support, another 3 hours another day and just decided to upgrade because they assured me that the new upgrade would fix my issues. So far, so good.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review of ACT

I like the software does much more than I need it to, overall well worth the expense

Pros

The software is easy to use, and easy to pick up for non computer people

Cons

The software has a lot of bloatware on it and functionality that I do not need