Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

136 Reviews of Act! Premium

Showing 1-20 of 136

 

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Gail from NAPPI International
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

DO NOT PURCHASE THIS CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Considering the pathetic customer support, I would have to say - nothing! Our inability to reach Customer Support to resolve our conversion issue has rendered the CRM useless.

Cons

Our small company has been successfully using ACT for years and three weeks ago we moved from the server version to the cloud. Since we made the switch we have been literally "dead in the water" as some of our data did not make the conversion and we have been unable to reach anyone from Customer Support to help us resolve this issue even though we purchased the Premium Support Package . Last week our head of IT was on hold for 1.5 hours before someone answered the phone only to be told he had reached the wrong help line, was transferred to another help desk, was on hold for another hour before he finally gave up. This is simply not okay!!!

Review Source
 
 

Jeanne from Mannetron
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great until you need support

Ease-of-use

Functionality

Product Quality

Customer Support

You need to put more Tech support people that know what they're doing to help those that have had this software for over 8 years!!!!! It's such a pain to get through to you for help.

Pros

Ease of storing, using databases once the horrific install and debugging is done. I really don't have anything else to say about the product.

Cons

Terrible, terrible customer support. No one answers the Tech Support line ever. If you call Sales, they give you 20 excuses as to why no one can help you. You might get an email from Tech Support telling you to do it yourself via links. Bottom line, sales people are great just don't look for anyone to help with debugging. The upgrades are often and every time you do an upgrade, you MUST contact Tech support because there are constant bugs

Review Source
 
 

Carlean from Professional Accounting Services
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

DO NOT PURCHASE THIS SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

The worse software I have every used. I have been in the hospitality industry for over 30 years and I would never recommend this company to anyone.

Cons

Act farms out their support through Swiftpage. Swiftpage does not keep their training appointments, they are not knowledgeable about the software and offer to assist. I paid so much and I have not been able to use the program at all. No refund, No partial refund, nothing.

Review Source
 
 

Hali from American Bedding Mfg.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We've been with Act! for 10+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have been using Act! Premium as our CRM system for over 10 years. It is easy to use and has allowed us to develop a system of note taking and customer support that has seen our company through significant growth. The "Group" feature is such a great tool. We use this to segment our database for sales and marketing projects. Exporting to Excel for mailing lists is so effective.

Cons

Customer support can be somewhat lacking at times. We have also been struggling with Outlook email integration after switching to Microsoft 365.

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Cory from Meridian One
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Customizable COTS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and even easier to customize to your company/personal needs
lots of add-ons to assist with some of the reporting that isn't straight out of the box, as well auto fields making things easy

Cons

it can be extremely slow for medium size companies. ie. 500K contact records and 12K company records
marketing

Review Source
 
 

deb from dns computing
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Act Premium version 19

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

best value for the money, easy to use and to customize, email marketing built right in which helps track responses

Cons

it takes a bit of work to get the email marketing templates set up the way you want them the first time.

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Paul from BTI
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I could not do all I need to do without this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I compare CRM software from time to time. This is still the best value for the money and ease-of-use.

Pros

Still the easiest CRM software today. The fact that I can have this installed on my local laptop, local PC, or mobile device makes it a plus.

Cons

The software has some quirks like any other software today. Irritating but manageable. As Long as You Follow some updates and upgrades everything is good.

Review Source
 
 

Karen from Tech Benders
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I may be prejudiced but I love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.

I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.

Pros

Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.

Review Source
 
 

Cheryl from Sunshine Babysitting
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

THE WORSE ACT EVER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DESTROYED MULTIPLE BUSINESSES ONCE MANAGED DUE TO FAILURE OF THE DATABASE PROGRAM

Pros

NONE, DOWNGRADE AND A WASTE OF MONEY AND EFFORT .. thousands of constant need to rebuild and repair, formatting issues, a downgrade to 6.0 version

Cons

THE NEWER VERSIONS OF ACT ARE A HUGE DOWNGRADE TO 6.0 OLDER VERSIONS. Disastrous results downgrading multiple businesses to the worse ACT mess!

Review Source
 
 

Josh from AICTC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ACT is a great software product that allows you to integrate your database and track your clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ACT is worth the price and worth the training to get educated on it. Unfortunately you need to spend some time figuring out the details, but once you do, it is off to the races and you will love the system every day. It really is a great product.

Pros

This product allows you to integrate the basic and most complicated processes within your business. I love the email link feature, any time I send an email to a client (who has their email in their account profile), the system automatically saves that email in the client profile. You don't have to search for it in your inbox, or click an extra button to push the details over to the profile, it all happens automatically. The icing on the cake, is now that it is in the client profile, other members of my team can see what emails I have communicated to client, and when they were sent. It helps to keep my team all on the same page. This is by far the best Client Database system I have ever used. AMAZING!

Cons

The biggest downside to ACT is there is not a built in funnel email system. You have to select the group or type of clients that you want to email, export that to another database and then send the communications from there. The system will still tag your emails as long as they are sent from your domain, but having to export the list an use an additional software or service to send the mass email notifications is a little frustrating. If they can fix this option, it would make my life a lot easier.

Review Source
 
 

Brittany from Emerson Home Services
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Took a long time to get set up but when completed, system worked wonderfully across 4 departments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the program for over 2 years. After 3 months of use you should be pretty fluent with all the features for your department.

Pros

Full customization, works well across company departments, can keep dated log of all actions and customer transactions, each note or transaction references the person who made the note or completed the transaction so you can contact them with further questions.

Cons

It was difficult in the beginning to just make a quick note. You had to go a round-about way in the action section. It took the ACT representative months to get the features adjusted to the multiple departments we had.

Review Source
 
 

Alesia from Hotel & Conference Center
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

16+ Hours with Tech Support TRYING to download ACT for OVER 2 Months!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like a partial refund for the TWO Months we COULDNT use ACT and a call from the owner.

Pros

That I've used it before and liked it! So I tried upgrading and paying for additional users which turned my life into problems.

Cons

EVERYTHING, But Customer Service is the WORST.....I've explained the same story ATLEAST six times, I've been talked down to, transferred, lied to about follow-ups and flat out disrespected by your team. I hope ALL calls are Recorded.

Review Source
 
 

Pierre from Clinique d'hypnothérapie et de relation d'aide
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Worth the buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality. Once you know how to work it, it is great. Love the ability to send appointments by email.

Cons

Instructions of use. Long to figure out. I had to buy a book to figure out the different ways rbat I can use it.

 
 

Walt from Walt Medina & Associates, LLC
Specialty: Healthcare / Medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

ACT system is flat system and does not integrate with Web.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Price is very good for small business and start ups.

Pros

Easy to use and read. I've had Act for several years but recently converted to Bullhorn because of the features and benefits they provide and they integrate with web base systems.

Cons

Does not interact with Web based systems. Also, the icons and design of the system needs to be updated.

 
 

Gregg from Nolan Corporation
Specialty: Manufacturing
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Disappointed in new version, not as good as original ACT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The old ACT 2000 was a better Contact Management program than the newer versions. I understand there are superior Contact Management products available from competitive companies that I would recommend over ACT.

Pros

The "Notes" feature for contacts and the Calendar.

Cons

Getting to Contacts and Companies is difficult and requires too many steps. You have to scroll down the list of companies and cannot simply type in the beginning letters of a company name.

 
 

Matthew from Walt Medina & Associates, LLC
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simple Software / Not Effective for today's Recruiting Strategy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to Use
Search Feature
Notes Feature
Ability to store attachments
Can sync data base with other users

Cons

Data entry is time consuming
Syncing feature fails to work often
Server will sometime deactivate and stop working

 
 

Tony from Applied Imaging
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Unpleasant, misrepresented, unstable and bulky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't purchase. Unstable, bulky and slow. Far better systems out there

Pros

If you want a product that doesn't do what it promises, despite guarantees. Is slow and falls over, doesn't work with addons which are generally ridiculously expensive, then buy this software

Cons

This software may be OK for a company that does not have to do quotes. The addons are totally useless. When we looked at the software we were guaranteed that it could fulfill all the functions of our previous software. We were the hassled sometimes twice a day to pay for the package, so that we could be trained. Nothing works as promised. Software slow and unreliable. We want to return because does not fulfill any promises. Told sorry, you have already been registered, cannot be returned, despite totally false guarantees. If we are not fully credited for the software, going to the consumer board to lodge a formal complaint, and handing over to our lawyers.

 
 

Josh from Consultant
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Strong tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our sales team relied on ACT to keep our sales outreach focused and goal driven.

 
 

Stephen from Target Logic
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A nightmare on wheels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away.

Pros

It used to be good 10 years ago. It was the best of its kind then. You could keep a recoerd of t=the documents under the contact name.

Cons

They update the system every month. It throws everything out of whack which causes about 2-3 hours of downtime.

 
 

Tom from GOALS
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

ACT Gets Worse With Each Release

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mail merge gets;s worse with each release... Crashes all the time, Sage now states do not do a mail merge with more than 50 contacts at a time... I am looking at replacement products as this review is being written. Sage does not care about the shortcomings of this product. ACT used to be a solid product, but that stopped after it was acquired by Sage.

Pros

Easy to use interface

Cons

not a stable product. i have had to constantly call technical support for the same issues for the last 3 releases.

 
 
 
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