Act! Software

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About Act!

Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business. Whether it’s customizations to fit your specific business or industry processes or your preferences for deployment and access, the possibilities with Act! Premium are limitless. Act! has empowered the success of millions (yes millions) of small and midsize businesses across a wide range of industries. This vast experience helped us perfect Act! Premium with the most ideal feature set and almost no learning curve. ...

Act! Pricing

Act! Premium (On-Premises) $37.50/mo/user billed annually, Act! CRM Classic Standard (Cloud) $30/mo/user billed annually, Act! CRM Classic Expert (Cloud) $45/mo/user billed annually

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

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Rich contact management

Act! User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 664 reviews

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

December 2021

Decent crm

User Profile

Thomas

Verified reviewer

Company size: 11-50 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

May 2018

Love the ease of use for both entering data and retrieving info

I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Pros

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Cons

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

Paul

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2019

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Pros

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Cons

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Reasons for choosing Act!

Much better value for money, and lower overall overheads meant better for us as a asmall business

User Profile

Rick

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

March 2022

ACT was the best back in the day

It was a great program at the time. I really liked it but grew out of it when it wasn't being updated as quickly as the rest of the internet.

Pros

I loved ACT when I used to use it. It was by far the best CRM at the time.

Cons

Last time I used ACT and granted it was many years ago, it wasn't cloud based. At one point my computer crashed and I lost my entire ACT database that hadn't been backed up in the last few weeks. I was devastated and decided I had to switch to something that was in the cloud.

Response from Act!

Hi Rick, Thank you for your review and feedback! We love hearing from our customers and hope you'll check out our Act! cloud platform at https://act.com/customizable-crm-and-marketing-automation/. Kind regards, The Act! Team

Replied March 2022

Tamar

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Functionality

out of 5

April 2022

ACT as a Company Directory and Internal Records Source

Pros

ACT is limited in what you are able to accomplish which could be a good thing. The limit in feature availability makes it more seamless to use the features that are at the forefront of the application. The bare minimum is that I can access employee and client records and I can't complain on that front since ACT does provide those details.

Cons

On the flip side, the limited features and functionality makes it difficult to access any advanced features. The site glitches make the application quite cumbersome. Also, different company entities require entirely new logins which is an issue I never anticipated. If the option to log in to multiple sites within the same company were to become available, I'd be far more likely to recommend this to new prospective clients. The glitches only serve to make this transition more clumsy.

Reasons for choosing Act!

No other options were suggested at the time of purchase.

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