Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

153 Reviews of Act! Premium

Showing 1-20 of 153

 

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Paul from Impact
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good software but really has limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software for what it is made for works well. If you just need to track people's contact information and your interaction with them, you will be very pleased. We used it for a while and were pleased.

Cons

It was great software to start with but as we grew the shortcomings of Act became more apparent. The ability to search and advanced scheduling are really limited. After several months, we made the move to industry specific software that better fits our business model.

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Emerson from Emerson Home Services
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Full Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Expensive but if you can afford it, the custom software is a great business tool for dealing with customers across multiple departments within a company.

Pros

When we first started using this program, there was a rep. from Act who went around to each department and made specific profiles for each department that allowed us to see the information we use on a regular basis. The lady worked with us for over a month to get everything set up like we wanted. Now each department can access all the information in Act but the information is tailored to accounting, or warranty or reception, etc.

Cons

It took a very long time and lots of revisions to get the program set up for our needs. Thankfully the ACT rep was patient and worked with us until we had what we needed.

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Johanna from The Cargo Center, LLC
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Act is very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely worth the money.

Pros

Very easy to use. Very easy to connect to outlook and gmail. I like all the features you get with Act! with one low price. Very easy to customize. If you dont want all the bells and whistles you dont have to use them. I like the fact I can have multiple databases for one low price.

Cons

Act can be slow at times but if you have enough RAM it seems to work just fine. There really isnt much I do not like about the product. I have been using it for twenty years.

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Alan from Sonic Force Security Pty Ltd
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Product but Lacking Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cost of getting support from Act Consultants is very expensive.

Pros

Great management tool! It keeps you on track!

Cons

Act seems to lose "sync" with Microsoft Outlook so your emails do not jump into the customers history file, and when you make a manual history note, it does not record it. Some days the history note will be there from the day before, but often not.

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Jill from OneVision Corporation
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Really Awful service!!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really poor online and telephone customer service. Lots of promises, no results.

Cons

We subscribed to this service thinking it would help us streamline our contacts and help our sales team. We had trouble from day one importing our contacts and received zero service from ACT. We filed several reports with them, called and emailed often and had zero response. To top it off, they closed our "service tickets" as being resolved satisfactorily and now will not give a refund of our remaining balance on our account.

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Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Good CRM for small companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program can be a bit pricey, it can be hosted or on premises, you need to purchase support with it otherwise you will not have any support from the vendor and that alone is pricey.

Pros

Easy to use and setup, intuitive interface with SQL back end support, integrates with google and Microsoft.

Cons

This CRM is contact based, rather than company based, so your company hierarchy is kind of based on contacts.

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Merrit from Aloe Up Sun & Skin Care
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Has worked for us for a long time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There are lots of options for multiple contacts, spaces for notes, and it's easy to use. The best thing about it is it tracks emails so you can refer to correspondence if need be; especially helpful when you're not the one who emailed. Instead of asking a colleague to find and forward you an email chain, it's already in ACT so you can see it.

Cons

I can't figure out a way to export notes from all accounts. I want them on a spreadsheet and I don't think ACT has this functionality. Also, it's good for CRM but it isn't linked to our accounting system so we have to log in separately to view customer transactions. These days people are looking for something that does it all (at least in our business).

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Sean from Holiday Inn Express
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

I don't know how I worked without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's amazing and it makes my life easier.

Pros

This product helps me stay organized so I have a clear picture of my pattern of contact at a moments notice. I truly don't know how I functioned before I got this!

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Denise from FPRG
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We have used Act! for 8 years and it has been a workhorse; allowing any of our team members to be able to pick up where someone left off. I could not say enough good things about this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very disappointed in this product over the passed year and am currently searching for something to work like Act used to.

The Tech Support is not properly trained and unable to provide support for their own product now, which used to not be the case.

Pros

i can open a contact and see all of the correspondence (notes, emails, and documents) that anyone from my company has sent to/from the client. This was a huge asset until about 1 year ago when the software stopped working. Tech support has told us they can't keep up with Microsoft updates and has even told us not to update Microsoft anymore which is not an option for us.

Cons

The reports are not very good and never have been. We used a program called stonefield querry which interfaced with Act very nicely. None of this matters now though because we get a bit-32 error daily and the software is very unreliable now. I miss the old Act!

Review Source
 
 

James from TDP
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

OK Scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Calendar features are good, it's fairly easy to customize templates to print receipts, invoices, etc. from the software.

Cons

The fields don't always work very well; it can be difficult to match fields when making templates, and some of them can be hard to size properly. Would also like to see better ways of "validating" fields and requiring fields to be completed to save a customer.

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steve from vistech
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Cloud premium v.20 sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really wish someone cared enough to see how much I have called and say hey I am sorry you are having so many issues and then actually solve the problem.

Pros

I have used it for twenty five years and it has been my source for CRM. I liked how it worked when it was on my machine locally (it currently resides on my server but something causes it to go out)

Cons

I have spent 60 hours on the phone with customer act customer support because from Premium v18-20 I have had nothing but problems. It throws errors daily. When they fix it, it breaks again within a week. To get a level two tech scheduled, which seems to be the only tech that can handle my issues took me 25mins. Then I have to wait a day for them to call me. Then on average two computers take about 3 hours total to get up and running and then it breaks again. I am about ready to go back to paper.

Review Source
 
 

Tom from Consulting group
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Cloud stinks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Feel like swiftpage is a poorly run company and doesn’t care about the consumer!

Pros

. Ease of use if it works. Could be a good product if there was good service and the product was ready for release to the customer. Too many times they release a version and there are too many bugs to deal with.

Cons

Act doesn’t care about customers. Hard to understand techs. Long wait times. Act on desktop was better. It worked for the most part.
The cloud version should not have been released. Sub par product. Been with act since 1994. Put up with all the updates and changes. To me the product has gotten worse. Don’t buy the cloud version

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Scott from Manulife Securities
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ACT! is a constant problem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY THIS PRODUCT. IT WILL ADD TO YOUR WORKLOAD NOT REDUCE IT.

Pros

There are some functions that are useful but like any software you only end up using a small percentage of the capabilities.

Cons

It simply doesn't work will with MS Outlook and customer support is HORRIBLE. I'm writing this review as I wait for support. I've now been waiting 31 minutes.

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Robert from Supply Chain Optics
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful Contact & Correspondence Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend that this application be considered for those shopping for a contact management and email correspondence archiving tool.

Pros

ACT! is a power contact correspondence management tool that archives your emails with a given individual for future reference. It also help track agreements and proposals sent by email, dates, and changes in contact information. Contacts are logged by name and company, so it's easy to find all emails to and from a given company as wells as an individual. The tool is very powerful and provides a lot of function including many tools that I don't need to use. These are likely useful for sales people.

Cons

Some of the functions are bit hard to find. For example, the add note function is hidden on the page as a tiny icon. Once you get used to the system, however, it works fine.

Review Source
 
 

Justin from Modern Marine
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

THE WORST CRM SOFTWARE AVAILABLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are 100 other CRM Software Companies who offer way better service and product for this price.

Pros

The only good thing about this software is you can customize the fields to cater towards the specific information you desire.

Cons

CUSTOMER SERVICE IS HORRIBLE!! Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service. You cannot rely on them to help you with anything, especially if you are trying to get something done in a quick manor. The sales people are just as lazy s the customer service employees.

Review Source
 
 

Gail from NAPPI International
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

DO NOT PURCHASE THIS CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Considering the pathetic customer support, I would have to say - nothing! Our inability to reach Customer Support to resolve our conversion issue has rendered the CRM useless.

Cons

Our small company has been successfully using ACT for years and three weeks ago we moved from the server version to the cloud. Since we made the switch we have been literally "dead in the water" as some of our data did not make the conversion and we have been unable to reach anyone from Customer Support to help us resolve this issue even though we purchased the Premium Support Package . Last week our head of IT was on hold for 1.5 hours before someone answered the phone only to be told he had reached the wrong help line, was transferred to another help desk, was on hold for another hour before he finally gave up. This is simply not okay!!!

Review Source
 
 

Jeanne from Mannetron
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great until you need support

Ease-of-use

Functionality

Product Quality

Customer Support

You need to put more Tech support people that know what they're doing to help those that have had this software for over 8 years!!!!! It's such a pain to get through to you for help.

Pros

Ease of storing, using databases once the horrific install and debugging is done. I really don't have anything else to say about the product.

Cons

Terrible, terrible customer support. No one answers the Tech Support line ever. If you call Sales, they give you 20 excuses as to why no one can help you. You might get an email from Tech Support telling you to do it yourself via links. Bottom line, sales people are great just don't look for anyone to help with debugging. The upgrades are often and every time you do an upgrade, you MUST contact Tech support because there are constant bugs

Review Source
 
 

Carlean from Professional Accounting Services
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

DO NOT PURCHASE THIS SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

The worse software I have every used. I have been in the hospitality industry for over 30 years and I would never recommend this company to anyone.

Cons

Act farms out their support through Swiftpage. Swiftpage does not keep their training appointments, they are not knowledgeable about the software and offer to assist. I paid so much and I have not been able to use the program at all. No refund, No partial refund, nothing.

Review Source
 
 

Hali from American Bedding Mfg.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We've been with Act! for 10+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have been using Act! Premium as our CRM system for over 10 years. It is easy to use and has allowed us to develop a system of note taking and customer support that has seen our company through significant growth. The "Group" feature is such a great tool. We use this to segment our database for sales and marketing projects. Exporting to Excel for mailing lists is so effective.

Cons

Customer support can be somewhat lacking at times. We have also been struggling with Outlook email integration after switching to Microsoft 365.

Review Source
 
 

Cory from Meridian One
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Customizable COTS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and even easier to customize to your company/personal needs
lots of add-ons to assist with some of the reporting that isn't straight out of the box, as well auto fields making things easy

Cons

it can be extremely slow for medium size companies. ie. 500K contact records and 12K company records
marketing

Review Source
 
 
 
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