Act! Premium Software


 

Act! Premium offers growing businesses a solution that brings together contacts, account history, notes, and activities into a single, centralized location. Instead of relying on multiple systems, spreadsheets, or documents, users can take notes, manage prospect and customer information, send email campaigns, and track interactions from the same interface.

Act! Premium includes applications for sales and marketing automation and is suitable for companies in any industry. When it comes to account information, Act! Premium allows users to manage contact details, lead data, and pending opportunities. Built-in features help track lead sources, competitors, status changes, and more. The software also provides a shared team calendar, so users can manage multiple schedules and track sales activities. 

Act! Premium is designed to integrate with the tools sales teams use every day, like Office, Outlook, Dropbox, Google, and social media sites like Facebook and LinkedIn. It's also fully accessible on the go from both Apple and Android devices. 

 

Act! Premium - Act! eMarketing - Templates
 
  • Act! Premium - Act! eMarketing - Templates
    Act! eMarketing - Templates
  • Act! Premium - Act! Premium - Welcome Page
    Act! Premium - Welcome Page
  • Act! Premium - Act! Premium - eMarketing
    Act! Premium - eMarketing
  • Act! Premium - Dashboard
    Dashboard
  • Act! Premium - Act! Premium - Contacts
    Act! Premium - Contacts
  • Act! Premium - Act! Premium - Calendar View
    Act! Premium - Calendar View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

158 Reviews of Act! Premium

Showing 1-20 of 158

 

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Eric from United Wholesale Mortgage
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Act Premium is one of the best contact management programs out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

Used this for roughly a year and there is a ton you can do with it. There are several marketing templates that can be used and modified that I really liked.

Cons

It’s very overwhelming when you first get into it. Because there are so any features it was difficult to get started and really do what I wanted to do. I kept getting side tracked by all the other features.

Review Source
 
 

Chela from Spectrum Electric Inc.
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

A little slow but gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use ACT as a organizing platform for us to have our customer contact information together and manage efficiently. For this part it has been great and very useful to us.

Cons

Once we started to move forward and move along we started bumping into limited features and didn't have what we expected on the long run with the software.

Review Source
 
 

Sean from ILYM Group
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Could not be slower!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We do not use ACT as a sales CRM we use it for contact manager. We have have hundreds of thousands of records but the software could not be slower...! Recommend getting something else as we're trying to find something else!

Pros

If you have a small business and will not need to hold very many records ACT may work for you. Easy and simple to use.

Cons

How much time do you have... We hold hundreds of thousands of records and ACT can not take the load. It takes 5 minutes to look up one person! Hours to upload new data!!! Terrible for what we do!

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

This is great for large companies

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I used this software at the last company I was at which was much larger. This is a great contact and customer management system. It has been a few years since I've used it so I imagine it has only improved with time.

Cons

The program is huge with alot of features which also slowed it down and it took a long time to run reports.

Review Source
 
 

dave from sda
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I want to stay with ACT but can not make up my mind!

Pros

It has a ton of features, the support team seems like it works, the fact it is tried and true is reason enough to like it!

Cons

It is cumbersome for a new user, the amount of time it takes me to learn something new is too long, It requires to pay extra to upgrade.

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Paul from Impact
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good software but really has limitations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software for what it is made for works well. If you just need to track people's contact information and your interaction with them, you will be very pleased. We used it for a while and were pleased.

Cons

It was great software to start with but as we grew the shortcomings of Act became more apparent. The ability to search and advanced scheduling are really limited. After several months, we made the move to industry specific software that better fits our business model.

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Emerson from Emerson Home Services
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Full Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Expensive but if you can afford it, the custom software is a great business tool for dealing with customers across multiple departments within a company.

Pros

When we first started using this program, there was a rep. from Act who went around to each department and made specific profiles for each department that allowed us to see the information we use on a regular basis. The lady worked with us for over a month to get everything set up like we wanted. Now each department can access all the information in Act but the information is tailored to accounting, or warranty or reception, etc.

Cons

It took a very long time and lots of revisions to get the program set up for our needs. Thankfully the ACT rep was patient and worked with us until we had what we needed.

Review Source
 
 

Johanna from The Cargo Center, LLC
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Act is very easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Definitely worth the money.

Pros

Very easy to use. Very easy to connect to outlook and gmail. I like all the features you get with Act! with one low price. Very easy to customize. If you dont want all the bells and whistles you dont have to use them. I like the fact I can have multiple databases for one low price.

Cons

Act can be slow at times but if you have enough RAM it seems to work just fine. There really isnt much I do not like about the product. I have been using it for twenty years.

Review Source
 
 

Alan from Sonic Force Security Pty Ltd
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Product but Lacking Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cost of getting support from Act Consultants is very expensive.

Pros

Great management tool! It keeps you on track!

Cons

Act seems to lose "sync" with Microsoft Outlook so your emails do not jump into the customers history file, and when you make a manual history note, it does not record it. Some days the history note will be there from the day before, but often not.

Review Source
 
 

Jill from OneVision Corporation
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Really Awful service!!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really poor online and telephone customer service. Lots of promises, no results.

Cons

We subscribed to this service thinking it would help us streamline our contacts and help our sales team. We had trouble from day one importing our contacts and received zero service from ACT. We filed several reports with them, called and emailed often and had zero response. To top it off, they closed our "service tickets" as being resolved satisfactorily and now will not give a refund of our remaining balance on our account.

Review Source
 
 

Bianca from Infinit Technology Solutions
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Good CRM for small companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program can be a bit pricey, it can be hosted or on premises, you need to purchase support with it otherwise you will not have any support from the vendor and that alone is pricey.

Pros

Easy to use and setup, intuitive interface with SQL back end support, integrates with google and Microsoft.

Cons

This CRM is contact based, rather than company based, so your company hierarchy is kind of based on contacts.

Review Source
 
 

Merrit from Aloe Up Sun & Skin Care
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Has worked for us for a long time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There are lots of options for multiple contacts, spaces for notes, and it's easy to use. The best thing about it is it tracks emails so you can refer to correspondence if need be; especially helpful when you're not the one who emailed. Instead of asking a colleague to find and forward you an email chain, it's already in ACT so you can see it.

Cons

I can't figure out a way to export notes from all accounts. I want them on a spreadsheet and I don't think ACT has this functionality. Also, it's good for CRM but it isn't linked to our accounting system so we have to log in separately to view customer transactions. These days people are looking for something that does it all (at least in our business).

Review Source
 
 

Sean from Holiday Inn Express
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

I don't know how I worked without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's amazing and it makes my life easier.

Pros

This product helps me stay organized so I have a clear picture of my pattern of contact at a moments notice. I truly don't know how I functioned before I got this!

Review Source
 
 

Denise from FPRG
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We have used Act! for 8 years and it has been a workhorse; allowing any of our team members to be able to pick up where someone left off. I could not say enough good things about this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very disappointed in this product over the passed year and am currently searching for something to work like Act used to.

The Tech Support is not properly trained and unable to provide support for their own product now, which used to not be the case.

Pros

i can open a contact and see all of the correspondence (notes, emails, and documents) that anyone from my company has sent to/from the client. This was a huge asset until about 1 year ago when the software stopped working. Tech support has told us they can't keep up with Microsoft updates and has even told us not to update Microsoft anymore which is not an option for us.

Cons

The reports are not very good and never have been. We used a program called stonefield querry which interfaced with Act very nicely. None of this matters now though because we get a bit-32 error daily and the software is very unreliable now. I miss the old Act!

Review Source
 
 

James from TDP
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

OK Scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Calendar features are good, it's fairly easy to customize templates to print receipts, invoices, etc. from the software.

Cons

The fields don't always work very well; it can be difficult to match fields when making templates, and some of them can be hard to size properly. Would also like to see better ways of "validating" fields and requiring fields to be completed to save a customer.

Review Source
 
 

steve from vistech
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Cloud premium v.20 sucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really wish someone cared enough to see how much I have called and say hey I am sorry you are having so many issues and then actually solve the problem.

Pros

I have used it for twenty five years and it has been my source for CRM. I liked how it worked when it was on my machine locally (it currently resides on my server but something causes it to go out)

Cons

I have spent 60 hours on the phone with customer act customer support because from Premium v18-20 I have had nothing but problems. It throws errors daily. When they fix it, it breaks again within a week. To get a level two tech scheduled, which seems to be the only tech that can handle my issues took me 25mins. Then I have to wait a day for them to call me. Then on average two computers take about 3 hours total to get up and running and then it breaks again. I am about ready to go back to paper.

Review Source
 
 

Tom from Consulting group
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Cloud stinks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Feel like swiftpage is a poorly run company and doesn’t care about the consumer!

Pros

. Ease of use if it works. Could be a good product if there was good service and the product was ready for release to the customer. Too many times they release a version and there are too many bugs to deal with.

Cons

Act doesn’t care about customers. Hard to understand techs. Long wait times. Act on desktop was better. It worked for the most part.
The cloud version should not have been released. Sub par product. Been with act since 1994. Put up with all the updates and changes. To me the product has gotten worse. Don’t buy the cloud version

Review Source
 
 

Scott from Manulife Securities
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

ACT! is a constant problem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT BUY THIS PRODUCT. IT WILL ADD TO YOUR WORKLOAD NOT REDUCE IT.

Pros

There are some functions that are useful but like any software you only end up using a small percentage of the capabilities.

Cons

It simply doesn't work will with MS Outlook and customer support is HORRIBLE. I'm writing this review as I wait for support. I've now been waiting 31 minutes.

Review Source
 
 

Robert from Supply Chain Optics
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Powerful Contact & Correspondence Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend that this application be considered for those shopping for a contact management and email correspondence archiving tool.

Pros

ACT! is a power contact correspondence management tool that archives your emails with a given individual for future reference. It also help track agreements and proposals sent by email, dates, and changes in contact information. Contacts are logged by name and company, so it's easy to find all emails to and from a given company as wells as an individual. The tool is very powerful and provides a lot of function including many tools that I don't need to use. These are likely useful for sales people.

Cons

Some of the functions are bit hard to find. For example, the add note function is hidden on the page as a tiny icon. Once you get used to the system, however, it works fine.

Review Source
 
 

Justin from Modern Marine
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

THE WORST CRM SOFTWARE AVAILABLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are 100 other CRM Software Companies who offer way better service and product for this price.

Pros

The only good thing about this software is you can customize the fields to cater towards the specific information you desire.

Cons

CUSTOMER SERVICE IS HORRIBLE!! Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service. You cannot rely on them to help you with anything, especially if you are trying to get something done in a quick manor. The sales people are just as lazy s the customer service employees.

Review Source
 
 
 
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