About Act!

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. This solution includes tools for sales process automation and is suitable for businesses in any industry. Teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools from the Act! platform.

Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Act! also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboratio...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

630 Reviews of Act!

Average User Ratings

Overall

3.71 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(226)

226

4 stars

(182)

182

3 stars

(89)

89

2 stars

(54)

54

1 stars

(79)

79

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 630 results

May 2018

Thomas from RxEDO, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

May 2018

Love the ease of use for both entering data and retrieving info

I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Pros

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Cons

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

October 2019

Paul from Power Systems International Limited

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Pros

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Cons

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Reasons for Choosing Act!

Much better value for money, and lower overall overheads meant better for us as a asmall business

April 2017

Bud from Florida Real Estate Loans, Inc.

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

April 2017

22 year plus customer Sage / Act

Years ago Act software helped me build a tremendous mortgage business. Out of that experience, I am reaching out to offer some effective criticism to enhance your product. Good luck! Feel free to contact me anytime.

Pros

I was probably one of the first purchasers of Act. It is a great program that needs a company to put some serious thought behind making it work better. After shopping several other CRM software's I still think it is above the rest in both user friendly and functionality. You price for the product is more than fair (in fact, I think low) but the software runs like it is somebody's part time job.

Cons

Customer service is the worst. The guys in India are great and I have nothing bad to say about them but is there some reason I need to sit on a phone 45 minutes waiting to speak to the representative? Again I think Act could be the CRM leader but I don't see much improvement over the past few years. The principles of this company have sat back and let opportunities walk by not focusing on the customers needs. With all the apps and technologies available Act should have more to offer.When I purchase a product I do not expect to have to spend hours chasing down my answers through videos.

August 2020

Kathryn from Houndstooth

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

August 2020

I have used this software sice ACT4

Its a Like hate relationship. I use to call it LOVE hate. Its just a LIKE now.

Pros

The heritage base of this software is amazing. Its creators designed it to easily collect contact info was and is still unmatched. They thought of everything 20 years ago. They loved developing this software. And Then ???

Cons

Every company that has owned ACT since Act 6 has treated it like an unwanted child. There is no pride attached to it. If it crashes support will get you and running. But if you run into a glitch in forms or something, your going to have to sail that ocean all alone

Reasons for Choosing Act!

no

October 2019

Andrea from Thomas Rubin & Kelley, PC

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great product, a lot of capabilities!

Great! I have zero complaints. I do need to take some time to learn more functions but that is on me, not the program.

Pros

Ease of use. I have used it in the past so familiarity.

Cons

The remote app is not as user friendly as some I have seen but it works.

Reasons for Choosing Act!

Familiarity.