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> Reviews of Act!. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Act! is a good fit for you!

Source: https://www.softwareadvice.com/crm/act-crm-profile/reviews

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Act! Reviews

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[Overview](https://www.softwareadvice.com/crm/act-crm-profile/)

Reviews

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# Act! Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(403)

4

(257)

3

(119)

2

(67)

1

(73)

## Secondary Ratings

Ease-of-use

3.9

Customer Support

3.6

Value for money

3.9

Functionality

3.9

* * *

### Pros

"Combine that with the peace of mind knowing our data is secure, and the amazing customer support whenever we have a question or the on-going training for using Act! and mobile access, we feel that those features alone elevate the value for money about our investment to manage our emails for our marketing and sales team."

"provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers."

"What I like is that I can easily look up a contact's information. When searching and unsure of all informations, I can sort groups and find what I am looking for with only a few clues."

### Cons

"You cannot copy and paste individual contacts into emails and it's nor possible to download a zip of your Act files"

"I have had problems with the web-based product being able to print out my template that I designed for my clients. "

"Mobile access is under developed and the overall system is a bit dated and struggling to keep up with other robust CRM tools available."

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Act! Reviews, Pros and Cons - 2026 Software Advice