Act! vs Cloudbeds

RATING:

3.8

(746)

Act! has 746 reviews and a rating of 3.75 / 5 stars vs Cloudbeds which has 323 reviews and a rating of 4.37 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (746)
4.4 (323)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 12, 2024
March 20, 2024
Pros/Cons
  • Pros

  • The customer support is wonderful if you are a premium member. Whenever Microsoft Windows has an update a lot of my programs need some adjusting.
  • The only thing I liked about ACT was that it stored my contacts. The interface was so clunky that it wasn't good for much else.
  • Cons

  • The application is a technical support persons worst nightmare.
  • Sometimes switching between databases causes the software to crash. It has been a problem with most versions we have used.
Read all user reviews
  • Pros

  • Super user friendly and intuitive. It has made training much easier.
  • It’s easy to handle and very helpful. Customer service it’s the best, they always help you and teach new techniques to improve.
  • Cons

  • No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up.
  • The Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos