Act! vs Salesforce.com Service Cloud

Product Overview

Act!

Salesforce.com Service Cloud

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Ratings & Reviews

Overall Rating

3.71 / 5 (611)

4.39 / 5 (458)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

3.5 / 5

4.5 / 5

Last Reviewed

May 26, 2020

April 28, 2020

Pros/Cons

Pros
It's incredibly easy to use and allows me to work out of the office with zero hassle
I particularly like the fact that it has all of the fields that I need and it is easy to use.

Cons
can run into issues with some parts of program but tech support resolves
Nothing wrong that Act isn't working on. I wish the hosted version was a little more flexible.... but that is just personal and visual wishes for me.

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Pros
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
good program. easy to use and great use to solve problems and make amazing sales.

Cons
While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.
The only con is that it takes time to set-up correctly but will allow you to scale and grow.

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Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

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