Act! vs Salesforce Service Cloud

Act! has 641 reviews and a rating of 3.68 / 5 vs Salesforce Service Cloud which has 509 reviews and a rating of 4.37 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Act!

Salesforce Service Cloud

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.68 / 5 (641)

4.37 / 5 (509)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

3.5 / 5

4.0 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

3.5 / 5

4.5 / 5

Last Review Written

February 22, 2021

February 16, 2021

Pros/Cons

Pros
It's incredibly easy to use and allows me to work out of the office with zero hassle
I particularly like the fact that it has all of the fields that I need and it is easy to use.

Cons
can run into issues with some parts of program but tech support resolves
Nothing wrong that Act isn't working on. I wish the hosted version was a little more flexible.... but that is just personal and visual wishes for me.

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Pros
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
good program. easy to use and great use to solve problems and make amazing sales.

Cons
While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.
The only con is that it takes time to set-up correctly but will allow you to scale and grow.

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Pricing

Pricing Range

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