# Act! vs SugarCRM - 2026 Comparison - Software Advice > Act! vs SugarCRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/act-crm-profile/vs/sugarcrm --- [Home](https://www.softwareadvice.com/) / [CRM for Startups Software](https://www.softwareadvice.com/crm/startup-comparison/) / Act! vs SugarCRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # Act! vs. SugarCRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # Act! vs. SugarCRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/act-crm-profile/) [Act!](https://www.softwareadvice.com/crm/act-crm-profile/) 3.9 [(919)](https://www.softwareadvice.com/crm/act-crm-profile/reviews/) Starting Price $30.00per month Free trial Free version Pros: - Customization options - Email integration Cons: - High subscription cost - Frequent crashes Who uses Act! Based on 919 reviews - Popular among: Small businesses - Most common industries: Professional Services (15%), Finance & Accounting (13%) and IT & Software Development (8%) - Top use cases: CRM (16%), Contact Management (14%) and Marketing Automation (5%) 61% of users recommend this product [](https://www.softwareadvice.com/crm/sugarcrm-profile/) [SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/) 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Features - Customization Cons: - Updates and Versions - User Interface Who uses SugarCRM Based on 413 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (24%), Professional Services (9%) and Finance & Accounting (6%) - Top use cases: CRM (12%), Account Management (6%) and Lead Management (6%) [](https://www.softwareadvice.com/crm/act-crm-profile/) Act! 3.9 [(919)](https://www.softwareadvice.com/crm/act-crm-profile/reviews/) [](https://www.softwareadvice.com/crm/sugarcrm-profile/) SugarCRM 3.8 [(413)](https://www.softwareadvice.com/crm/sugarcrm-profile/reviews/) + Add product Add product ## User satisfaction * * * 3.9 Based on 919 reviews Ease of use 3.9 Value for money 3.9 Customer support 3.6 Functionality 3.9 3.8 Based on 413 reviews Ease of use 3.7 Value for money 3.8 Customer support 3.7 Functionality 3.8 Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,332 reviews from CRM for Startups * * * Calendar Management 4.4 Email Management 4.0 Quotes/Estimates 3.0 Reporting/Analytics 4.0 Sales Pipeline Management 4.0 Segmentation 3.2 Calendar Management 4.3 Email Management 3.5 Quotes/Estimates 3.0 Reporting/Analytics 4.1 Sales Pipeline Management 4.0 Segmentation 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ iCloudNot enough reviews ](https://www.softwareadvice.com/cms/icloud-profile/)[ Microsoft 365Integration rated 4.4 from 22 reviews ](https://www.softwareadvice.com/productivity/microsoft-365-profile/) [ Salesforce Marketing Cloud Account EngagementNot enough reviews ](https://www.softwareadvice.com/marketing/pardot-profile/)[ LiveOpsNot enough reviews ](https://www.softwareadvice.com/call-center/liveops-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/) ## Reviews * * * DM Dan M.PresidentFinancial Services, 2-10 employees "provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers." May 1, 2026 CM Christine M.Travel AgentLeisure, Travel & Tourism, Self-Employed "I have had problems with the web-based product being able to print out my template that I designed for my clients. " Apr 29, 2026 CW Connor W.Account executiveComputer Software, 51-200 employees "Good for what you need it for, a simple straightforward Rolodex of contacts/deals." May 14, 2026 Paris P.National Account ManagerConsumer Services, 11-50 employees "The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [HubSpot CRM vs Act!](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/3259-act-crm/)[Salesforce Sales Cloud vs Act!](https://www.softwareadvice.com/compare/2764-Salesforce/vs/3259-act-crm/)[Salesforce Sales Cloud vs SugarCRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/21128-sugarcrm/)[HubSpot CRM vs SugarCRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/21128-sugarcrm/)