All MediaOS Reviews

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User Profile

Lawrence

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

One size does not fit all. For our business, ASG is a perfect fit.

PROS

We are a multimedia business with a print magazine, network of websites, trade show, newsletters and radio show, before finding ASG, we were on the largest (and most expensive) CRM in the world. We struggled with the multiple add-ons you had to purchase and customize for an advertisng based business. ASG takes care of every aspect of the CRM process for an ad based organization. Just because there's the biggest CRM available out there, one size does not fit all.

CONS

With any CRM - commit to a minimum of one year! It really takes that time to get adjusted and your team feeling comfortable using ASG.

REBECCA

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

ASG has improved our inter-department communication

Since all our information is stored in one place, it makes communications from Management to Sales to Billing to Production all more seamless as notes can be tied to each individual account for each department to see.

PROS

ASG has allowed us to get rid of multiple other systems that different departments were using and store all our csm and ad information in one place.

CONS

There are improvements that can be made to the graphics side of how ASG integrates with our existing printing processes.

Reasons for switching to MediaOS

We had to utilize several workarounds to make magazine manager work with our magazine. ASG was a more seamless fit.

Vendor Response

We're happy to hear that Ad Sales Genius is such a great fit for your magazine! Thanks for the kind reviewit means a lot to our team!

Replied May 2020

Devin

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2021

Too many half-baked features, fundemental features barely work or are removed with updates

PROS

It stores data... not very well.

CONS

Too feature-heavy with most being half-baked and poorly functioning

Vendor Response

Devin, we would like to apologize for the negative experience you are having with Ad Sales Genius. We are aware of the specific glitch that is affecting your usability. Thank you for your patience. We are working towards a fast, effective fix. Our support team will stay in contact with you until the issue is fully resolved. It's our goal to do everything we can to ensure that your experience with Ad Sales Genius is the best it can be. Regarding your other feedback, we have made some big updates this year with revisions to our interface and menus. So far, the feedback from a majority of customers has been that these changes are saving them a significant amount of time on daily tasks. We invite you to reach out to us about attending our virtual and in-person training events to get the most out of these updates.

Replied July 2021

Malky

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Software!

Ad Sales Genius has helped our company mainstream our process in many ways.

PROS

I love that the software is constantly being updated and many things that we asked for were implemented very quickly.

CONS

I was hoping that commissions would be calculated automatically, but we couldn't do it based on our commission structure.

Reasons for switching to MediaOS

We were looking for something easier to use and more flexible

Vendor Response

Thank you for taking the time to review Ad Sales Genius, Malky! We're delighted to hear our CRM software is helping your magazine streamline its processes!

Replied August 2019

User Profile

Katy

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Give it a try!

Our company is very small - we have a total of 6 ASG users - and we all have our hands in different parts of the production process so we need access to multiple parts of ASG. ASG, like any other new system, can be a bit daunting at first because there are so many things it can do, but that is a good thing! Once you get used to it you will appreciate all the options it has. There are new features being incorporated and updated all the time. I really like the team is all that I have spoken to - because they are super nice, very fast at responding to tickets and always willing to help me.

PROS

For our company... - great for sales and CRM - organized - many options on reports and filtering - marketing to filtered lists - dashboard has everything I need to see through out the day - customer service is super responsive and very pleasant to talk to - developers take my ideas into consideration - continually pushing out new updates with new features - training videos and courses - attractive/not boring looking

CONS

For our company... - isn't quite what our production team needs - having to use QuickBooks Online isn't great but we are working with it - because of all the new updates some bugs occur periodically but once you send them a support ticket on it they fix it immediately - you cannot email back and forth with clients on 1 continuous thread like you would on an external email system

Vendor Response

Hi, Katy! Thank you so much for your feedback and review of Ad Sales Genius! We are so glad to have you and the Farm & Ranch team as valued customers. You and the team are great with providing us feedback on new features and enhancements to the software. We appreciate you and your business! Your Ad Sales Genius Team

Replied October 2018

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Publishing Ease

supportive and incredibly useful.

PROS

The usability of this software is leaps and bounds above other systems i've used. It's helped our company organise all communication and information into one organised format.

CONS

The third party extension for the email integration is rather patchy.

Reasons for switching to MediaOS

Overall better product.

Vendor Response

Thank you for your review of Ad Sales Genius! We appreciate your kind words, and we're pleased to hear that your switch to our software has been satisfying.

Replied September 2020

Cindy

Media Production, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

AD Sales Genius easy to use

Have been using ASG for 5 years now and wouldn't trust any other system to handle all of our publishing business functionalities.

PROS

It is easy to use and effective. The best thing about it is that you can manage your business from anywhere in the world.

CONS

There is no down fall to using ASG. Just like any other system it has glitches but os fixed in a blink of an eye and customer support is always a push of button away.

User Profile

Christopher

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2019

ASG Review

PROS

Once you learn this software, it's easy to work your way around. Customizable templates. Prompt customer service. Consistent updates and saves, and information can be entered easily. Adaptable to multiple environments

CONS

Customer service is moving towards a self service model for an expensive product. Updates sometimes can mess up the general formats

Vendor Response

Thank you for taking the time to share your experience with Ad Sales Genius! We're so glad you're enjoying our software! Regarding your experience with our support and updates, we aim to keep things as smooth as possible for users as we add new functionality. You're always welcome to directly contact our support team via telephone for any urgent support requests. The reason we encourage a support ticket beforehand is to help document issues to create an even better user experience for all!

Replied March 2019

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Ad Sales Genius Review

Very positive

PROS

I enjoy the ease of use everyday. I enjoy the reports it is able to create.

CONS

Tutorial videos to learn how to use. Search function.

Reasons for switching to MediaOS

Different industry

Vendor Response

Thank you for your review of Ad Sales Genius! We're happy to see that you enjoy using Ad Sales Genius every day. Stay tuned for some exciting updates we'll be rolling out for training and common processes throughout 2021!

Replied April 2021

User Profile

Jason

Verified reviewer

Media Production, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Best publishing software

Best tech support I've ever experienced. Very user friendly and the team is always accommodating to suggestions on new features or improvements.

PROS

This software is incredibly easy to use with no extra bloat that comes with other services. This software is specific to publishing so it works extremely well for us.

CONS

I have no complaints about this software. The only (slight) downside is that I have a wish list of features that are still being developed. That's not necessarily a bad thing though, as the team is constantly working to make the software better at the direction of the users.

Vendor Response

Hi, Jason! Thank you for your feedback; we are glad to hear about your experiences with Ad Sales Genius. We look forward to rolling out even more features for you and your team!

Replied November 2018

Julie

Publishing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

ASG RCOKS!

This software is a game changer and makes our team more efficient which equals more $$$$.

PROS

Easy to learn program. I liked not having any fears working with ASG.

CONS

Learning is an on going process so I'm not stunned with the updates and changes we have been experiencing.

Reasons for switching to MediaOS

the previous software was outdated for our use and not efficient.

Vendor Response

We're always happy to see that we rock! Thank you for your review of Ad Sales Genius. We're excited to keep providing the cutting-edge software you need to sell more and do more!

Replied March 2021

Cindy

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

Ad Sales Genuis is Best CRM I Have Ever Used

I am very happy our company uses ASG because it helps me be more efficient, which allows me to have more time for generating sales not managing data. It is easy to use and helps me manage my projects.

PROS

I can find everything I need on the client page: contact info, email correspondence, contracts, invoicing, past due balances, notes and follow ups. I love the docu-sign feature which makes managing my renewals so much easier for both me and the client. Reports are easy to run and system runs smoothly.

CONS

Cannot think of anything I don't like. I wish I knew how to use the email marketing tool or how to set up templates but that is on me for not taking the time to learn how to do this.

Vendor Response

Cindy, thank you for taking the time to review Ad Sales Genius! Our team truly appreciates your kind feedback!

Replied September 2021

Autumn

Publishing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

First Time User

But overall, the software accommodates our needs with a few bumps and bruises.

PROS

I just started at this company about 6 months ago and this was my first experience with Ad Sales genius. There was some necessary training required, but over the interface and interaction has been great. The staff is available and able to video chat which is very helpful, when we need them.

CONS

I do think the email conversation could be improved. Sometimes the responses are as helpful as we would like. Perhaps we are not explaining in detail what the issue is, but the feedback can be less than stellar to try to troubleshoot how to fix the problem.

Reason for choosing MediaOS

Unfortunately, I was not included in making this decision. So, I can't exactly speak on what the deciding factor was. However, we have stayed and haven't ventured to anything else so we like the product and will continue to use it.

Vendor Response

Thank you for taking the time to review Ad Sales Genius! We're happy to see that you're satisfied with our software, and we thank you for your feedback!

Replied March 2021

Lura

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

User Friendly!

10/10!!!

PROS

This software does everything you need in one place!! So user friendly as well.

CONS

I don't have any cons at this time but still using.

Reasons for switching to MediaOS

We needed a place to do everything !!

Vendor Response

Thank you for your review of Ad Sales Genius! We appreciate your kind words, and we're happy to be your all-in-one publishing sales software!

Replied March 2021

Ann

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

All Sales Genius Is a All in One Tool

It has really helped me keep myself organized and on track with my clients. I don't know how I got along with out it. It is so user friendly and takes very little time to learn. It also helps keep client lists so everyone know who has what client. That is very helpful and I can look at the list where ever I am. I use it everyday all day in some capacity or another.

PROS

I love that this software not only keeps track of accounts but also does all the accounting. I can see client lists, invoices, agings and keep track of client emails all on the site.

CONS

There isn't much that I don't like about this system. Maybe the editing of client info is the thing I had most trouble with but it was easy once I realized I wasn't doing it right.

Vendor Response

Thank you for the wonderful review! Our team appreciates the kind words, and we're happy that you are loving Ad Sales Genius!

Replied March 2020

Angela

Publishing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

ASG is Absolutely Superiorly Great

PROS

The flow of features. Keeping notes and followups are seamless with reminders. Logging insertions, invoicing, and emailing are seamless. No need to "remember" to go back and do something. All just flows and several tasks are accomplished in minimal time.

CONS

Sometimes editing is hard. There is a particular sequence of buttons to push, so the learning curve for using the software is pretty steep. In other words, it's nonfunctional until you do it right. However, once the operator learns the sequence of steps, it is easy.

Reasons for switching to MediaOS

ASG offered more features for overall production from start to finish.

Vendor Response

We truly appreciate your review of Ad Sales Genius! We're thrilled that you are loving our publishing CRM software. Regarding your feedback, we're rolling out a variety of new tutorials and resources that are designed to help you start using our features even faster. Thank you for being an Ad Sales Genius customer!

Replied December 2020

Patty

Media Production, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2020

Intuitive Platform

ASG is one stop shop and I appreciate that concept.

PROS

ASG is a user friendly platform and most features are intuitive. I value the full integration from the lead/contact/contract points on the sales side to the invoice/payment/report/commission features on the accounting side. The "activity" feature that is seen and shared by all levels of the team is most valuable.

CONS

From an Accounting perspective I would like to see the ability to forecast true revenue potential- project cash in the bank on a per month basis. I would like more flexibiity with the report features as well. It would be nice to generate a report focusing on one field (any field I choose) for various time periods.

Vendor Response

Thank you for taking the time to review Ad Sales Genius! We're grateful to have you as a customer, and our team is pleased to see that you're loving our CRM software!

Replied August 2020

Dave

Media Production, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

ASG is a fantastic product for our company

I really enjoy working with the ASG staff. My colleague and I had a wonderful time at their training session in Nashville back in 2021, and the more I learn about the software, the more I wonder what we ever did without it.

PROS

Sales management and client pipelines are easy to track through this software. It has made my job as a sales/general manager so much more seamless in our daily activities.

CONS

I've had some issues with billing in the past, but the top-level Support Desk has helped me through those issues generally within a few minutes.

Reason for choosing MediaOS

Good sales presentation and the features fit our business management perfectly.

Carleen

Media Production, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2021

Still much to learn

Positive and a great product overall.

PROS

The updates to the software make the program easier to use in regard to client management but still have a lot to learn.

CONS

It seems challenging to make any even slight changes to a contract once it's been 'won' which makes it appear a mess to clients. That might just be something to figure out with the new software updates but it's a critically important day to day resource that doesn't seem intuitive at the moment.

Vendor Response

Thank you for your review of Ad Sales Genius! We're happy to see that you enjoy our software and would recommend it to others. Stay tuned for more exciting updates throughout 2021!

Replied March 2021

Pam

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2020

Love Ad Sales Genius!

PROS

In my career I have encountered complicated sales software that was so layered I spent more time entering information then prospecting and selling. Ad Sales Genius makes it easy for me to concentrate on what I am best at...selling.

CONS

I am very happy with the software all and all.

Reasons for switching to MediaOS

new job had Ad Sales Genius

Vendor Response

Thank you for taking the time to review Ad Sales Genius - your positive feedback means a lot to our team!

Replied March 2020

Lea

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2021

Love Ad Sales Genius

PROS

Once you learn how to do the reports, they are golden. The more I learn about the program the more i love it. It is great for our needs for sales, invoicing and mass emails.

CONS

Learning to put everything into the program. I don't like that is shows the Sizes Dimensions of the ads on the Contracts, it should show the Product Name and Size of ad like the invoices.

Reason for choosing MediaOS

Budget and what can be done within the program.

Vendor Response

Thank you for taking the time to review Ad Sales Genius. We're truly thrilled to see that you love our publishing CRM software!

Replied March 2021

Kirsten

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2020

Good, but could use a few upgrades

Overall the experience is good, but a few things could be improved.

PROS

I like the ease of creating proposals which can be converted into contracts. I also like the marketing function of creating email blasts.

CONS

There is no way to download info into Outlook. Our previous system allowed you to download vcards. It also does not give you a report or way of finding out what email addresses are bad. The email marketing function and creating templates is good, but it’s not always intuitive on adding pictures or pdf’s.

Reasons for switching to MediaOS

It wasn’t my choice.

Vendor Response

Thank you for your kind review. We are constantly refining the capabilities of Ad Sales Genius, and our team will keep your feedback in mind as we make new updates.

Replied March 2020

Andrea

Media Production, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2019

Ad Sales Genius Review

I do not like the lack of customer service when you want to speak with an actual person and they prompt email only.

PROS

I love the convenience and easy access to multiple devices.

CONS

The response time to problems with the system.

Vendor Response

Hi Andrea, thank you for your feedback on Ad Sales Genius. We are glad you are enjoying our product! Regarding your support concerns, we encourage you to call the toll-free number listed on our website (855-GO-GENIUS), to open a support ticket from the top-right corner within Ad Sales Genius, or to schedule a conversation with us if the issue cannot be quickly addressed by either of those methods.

Replied February 2019

Binie

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Incredible

PROS

I like the fact that it can be designed custom for each company.

CONS

that it doesnt have a distribution tab. since we have a distribution department and we need to use a different program

Reasons for switching to MediaOS

The ami magazine recommended

Vendor Response

Thank you for taking the time to review Ad Sales Genius! We appreciate your kind words, and we value your business!

Replied October 2020

Evelyn

Publishing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great productivity tool

My experience has been positive and I think Ad Sales Genius is a great tool for all teams.

PROS

Ad Sales Genius has some great features for remote working, it has facilitated the process of designing and building publications by integrating sales and editorial assignments, automatically populating flatplans. I love this feature!

CONS

There's nothing that I don't like about the software. I think it works well and the interface is easy to use.

Vendor Response

Thank you so much for taking the time to review Ad Sales Genius! Our team is thrilled to see that you're so completely satisfied with our software. We appreciate your feedback!

Replied June 2020

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