Ad Sales Genius vs SolarWinds Service Desk

Ad Sales Genius has 124 reviews and a rating of 4.68 / 5 vs SolarWinds Service Desk which has 519 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.68 / 5 (124)

4.59 / 5 (519)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

July 7, 2021

July 27, 2021

Pros/Cons

  • Pros

  • I love the convenience and easy access to multiple devices.

  • Easy to use and has great reports that are easy to understand to keep a great view of whats going on in the organization.

  • Cons

  • It's not clear exactly how it syncs with Quickbooks, which is key to our billing operation. Difficult to get a person on the phone for support (excellent communication via email, however).

  • It has some glitches but a quick support ticket and they have answers for you and will help you out.

  • Pros

  • I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

  • I love the ease-of-use. Samanage is extremely easy to set up and maintain. It's truly a simple product with beefy capabilities.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos