AddressTwo software


AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It helps teams manage their contacts, leads, follow-up tasks and other sales and marketing activities.

Applications included in AddressTwo include Marketing Automation, Sales Automation, customer service, help desk, customer analytics and more. It's best suited for companies with less than $5M in annual revenue, and can support a wide variety of industries: consulting, hospitality, real estate, education, distribution and more.

There are three editions for different business sizes. Since AddressTwo is cloud-based, it's accessible from any device with an internet connection.

From a single database, users can take advantage of tools including email, postcard and SMS marketing capabilities. Outbound communication, including newsletters, promotions, and holiday cards, are also available. The system offers Addy, a built-in virtual assistant, who sends daily email reminders of tasks due.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

50 Reviews of AddressTwo

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  • Louisa from Flagstaff Satellite & TV

    June 2018

    We've used AddressTwo for 5+ years. It is easy to input and manage data. Great business tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer contact tools! Great reporting and ways to use lists and tasks. Easy to keep visibility on projects and reassign. (many things to like about using AddressTwo)

    Cons

    Nothing to state. Actually, every time we have asked for help on how to do something the support team helps us to find a way to make it happen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    June 2018

    Thank you so much for your review and being a great customer over the last 2+ years! It's always fun when we get to chat!

  • Elizabeth from Equine Equipment

    June 2018

    Troy is the best! Always there to help and answer questions!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use! The customer service is excellent, the task list is crucial to our sales life.

    Cons

    Sometimes crashes but the staff is always prompt to help. The query search is easy once you learn it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    June 2018

    Thank you very much for your review Elizabeth! We always look forward to helping you guys anytime you need us!

  • John from Driversource

    Specialty: Transportation

    Number of employees: 201-500 employees

    January 2018

    I use the AddressTwo daily

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    AddressTwo has kept all our sales team in the know

    Pros

    The easy access to all my customers and prospects and the map feature when I’m on the road from my smart phone to find prospective customers in the zip code area I want to vist it will also work with my google calendar the the the addy task schedule is a excellent tool for following up

    Cons

    That I need to spend more time learning all the tools available
    Like the mass email system the pipeline features

    This review was submitted organically. No incentive was offered
    Review Source
  • Jacquelyn from District 11 Toastmasters

    Specialty: Other

    Number of employees: 201-500 employees

    December 2017

    The Customer Service is Phenomenal and Timely!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Whenever I need assistance, the pros are there to assist. No automated service at Address Two! Thank you!

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Descon Graphics

    Number of employees: 2-10 employees

    May 2017

    Fantastic CRM System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Address Two is easy to use but also very powerful. The ability to customize a lot of the system is a big benefit. The interface is also simple to use. Then the features are fantastic, including the ability to do mass marketing emails straight from the system, the ability to have emails automatically copied into the customer record, the ability to track customer order status through the pipeline, and the ability to do large data uploads easily. All of that in one system for a reasonable price made this the easy choice. We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

    Cons

    Being able to do reporting is a bit limited. There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    May 2017

    Mr. Young, Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!

  • Abby from Fairfield Inn & Suites Provo Orem

    Number of employees: 11-50 employees

    January 2017

    Great System, Great Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've had a wonderful experience with AddressTwo. I think that their most valuable asset is the customer service that they offer to their clients. Whenever I have a question or concern, it gets answered promptly and correctly!

    Pros

    Very user-friendly and straight forward.

    Cons

    None

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    January 2017

    Thanks Abby! We love working with you guys and have enjoyed seeing your database grow. Please keep us in the loop of any successes you have!

  • Ron from Global Soft Technologies

    Number of employees: 2-10 employees

    January 2017

    I love the individual attention Address Two provides as we grow together.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working with AddressTwo for about 5 months as I rebuild my business after retirement. They have been extremely responsive to every request and idea that I have sent their way. Their CRM is simple but adaptable to most businesses. And they keep adding features to make it an even better value. Thanks, AddressTwo for being a "real" company and a solid tool for my marketing business.

    Pros

    Adaptable to many small businesses and marketing agencies. Customizable.

    Cons

    Not set up for multiple accounts, but can be customized for that.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    January 2017

    Thanks Ron for your review! We have enjoyed working with you!

  • Maureen from Descon

    Number of employees: 2-10 employees

    January 2017

    AddressTwo Makes My Job Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used CRM programs for about 20 years. AddressTwo is so user-friendly and efficient. You can work on the account and do may different things. It allows you to keep track of upcoming events - reminds you to do certain tasks and keeps track of your pipeline and on one screen. Love this software.

    Pros

    User-friendly. Very organized screen to work with.

    Cons

    Nothing - have zero complaints.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    June 2017

    You rock!

  • Terri from Whitehead Educational Consulting

    December 2016

    Address Two is Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've just starting using Address Two as a marketing tool for my small company. Adding accounts and contacts is easily done in the software. Correcting, editing and searching for contacts can be done quickly and efficiently. I will be using the email, history and newsletter components in the new year to connect with my prospective clients.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Looking forward to seeing your company grow in 2017!

  • Karen from Pennbridge

    December 2016

    Troy is the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ReviewThe customer service is most most most excellent. I really like the videos to show instruction on how to do things.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thanks Karen for your great review!

  • F from form + function

    December 2016

    Address two

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would like to be able to change size of boxes, titles and colors. It would also be nice to locate a contact by a click rather the the tedious query process.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thank you for your feedback!

  • Jill from Best Version Media

    December 2016

    Address two review 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great online training and support from the representative with any questions I had! Was very quick to respond to requests for certain features and " how to's"

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Jill! Thanks so much for the personal plug! Please let me know how we can help you more!

  • Mike from NTN

    December 2016

    AddressTwo is absolutely for you!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great company to work with and always available to help. Keep up the GREAT work!! Cheers to 2017!!!

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Mike! Our Team here Tory, Troy, Erin, Nick etc have really enjoyed working with you and your team!

  • Michael from Marriott

    December 2016

    Saves me time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love this product and am so grateful for the time that it allows me to save! It is so nice to have all the important business data that I need daily in one location.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thank you for your review Michael! We've enjoyed working with the Marriott!

  • jenna from Pain Management Group

    December 2016

    Pain Management Group

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is always super helpful, the program is user-friendly, good value for the money- good job!

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thanks so much for being a long time client Jenna! We've enjoyed working with Pain Management Group!

  • Steve from Ozle Interactive Technologies

    December 2016

    AddressTwo Meets Our Needs for Modest Cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    AddressTwo is the type of tool we often take for granted. It is always there, ready to use, but often we ignore it for days... And then we need someone's history. In two clicks and a few letters of the person's name, we have a complete dossier of what has happened with a particular client or prospect, and we have everything we've ever done with that person. Yikes, this thing is powerful! Bottom line, putting data in is always a drag, but when you need the data, however seldom that might be, AddressTwo is there to quickly present what you need.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thanks Steve for your review. Don't forget to BCC Addy@AddressTwo.com on your emails too that will make your contact history even better!

  • Brianna from EmbroidMe

    December 2016

    Thank You Address Two!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Address is amazing! They offer some really neat features, and it keeps me super organized. They also have fantastic support and always get back to me in a timely manner if I have any questions.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thanks Embroidme! You guys rock!

  • John from jpreston@bestversionmedia.com

    Number of employees: 2-10 employees

    December 2016

    AddressTwo keeps me on task

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using AddressTwo for about a year now. It is the foundation of my customer relations. Before I started using it, I often missed sales because I failed to follow up with potential clients in a timely matter. AddressTwo put a stop to that by reminding me a daily basis who I needed to meet with. I have over 1500 potential clients saved in the system and I am able to efficiently track progress with each of them. I also love the ability to forward email from clients directly into the system and automatically attach them to that client's profile.

    Pros

    The ability to forward emails to the system and have them automatically attached to that client's profile. I also appreciate the daily email reminding me of what I need to do that day to keep my clients happy.

    Cons

    I would like to see a little more streamlined look.

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thank you John for your review! We've enjoyed working with the great people of BVM!

  • Colleen from CK Ingredients

    December 2016

    Very Good CRM for Small Businesses with Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company uses AddressTwo and is very happy with the product. The capabilities are good for our small staff and the support team is excellent at training and troubleshooting. Every quarter we are increasing our usage of different capabilities of the software (tags, pipeline, drip marketing, etc.) and the rep team is there to support us anytime we hit a snag. Keep up the great work AddressTwo!

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Thanks so much for your review Colleen! We've enjoyed working with you over the last few years!

  • Susan from BVM

    December 2016

    Address Two

    Ease-of-use
    Functionality
    Quality
    Support

    Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.

    Pros

    Great features!

    Cons

    Too many features.. the platform is too much...

    Review Source: Capterra

    Response: AddressTwo, AddressTwo

    December 2016

    Hi Susan - Thank you for your review. did you know you can mail postcards right from an account card inside of AddressTwo? Click on the stamp icon next to the contacts name and that will take you to posttwo.com where you and send your contact a mailed card or postcard right from your CRM. Feel Free to call us if you need help.

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