AddressTwo Software


 

AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It helps teams manage their contacts, leads, follow-up tasks and other sales and marketing activities.

Applications included in AddressTwo include Marketing Automation, Sales Automation, customer service, help desk, customer analytics and more. It's best suited for companies with less than $5M in annual revenue, and can support a wide variety of industries: consulting, hospitality, real estate, education, distribution and more.

There are three editions for different business sizes. Since AddressTwo is cloud-based, it's accessible from any device with an internet connection.

From a single database, users can take advantage of tools including email, postcard and SMS marketing capabilities. Outbound communication, including newsletters, promotions, and holiday cards, are also available. The system offers Addy, a built-in virtual assistant, who sends daily email reminders of tasks due.

 

AddressTwo - Account view
 
  • AddressTwo - Account view
    Account view
  • AddressTwo - Dashboard
    Dashboard
  • AddressTwo - Email editor
    Email editor
  • AddressTwo - Query builder
    Query builder
  • AddressTwo - Search results
    Search results
  • AddressTwo - Task dashboard
    Task dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

44 Reviews of AddressTwo

 

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Software Advice Reviews (4)
More Reviews (40)

Showing 1-4 of 4

Pat from CISCO & CO

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We have been using Address Two for some time now and have come to appreciate all that it can do for a company. It makes us wonder why we struggled to keep up with all our contacts, follow ups and tasks. The system is easy to set up, easy to customize and so easy for even those less 'techy' than others!

The staff at Address Two is great and the webinars are most helpful. And don't we just love Addy2!

 
 

Melissa from Paws & Think

February 2013

February 2013

Ease-of-use

Functionality

Product Quality

Customer Support

As a small not-for-profit, we went to great lengths to determine a software program that would suit our organization's information management needs, as well as, fit within our budget parameters. AddressTwo is a perfect solution, providing a well organized and user-friendly software program. The AddressTwo software has allowed us to manage the contact data of our volunteers, donors, and community partners. These contacts are integral to the success of our organization's mission, therefore, it is important to be in communication on various levels. AddressTwo enables us to reach our contacts through email campaigns and newsletters, as well as, provides event management options. These communication efforts are vital to our volunteer initiatives, fundraising campaigns and community outreach.

 
 

Holly from HJK Digital Solutions LLC

February 2013

February 2013

Ease-of-use

Functionality

Product Quality

Customer Support

I work with clients in a number of different ways. Some of the need virtual support in their daily operations while others need help creating effective systems so that their business runs efficiently. Inevitably, no matter where we start, we always end up implementing a customer strategy that includes elements like follow up, task management, autoresponders, and newsletters just to name a few. Unfortunately, the CRM options I was used to turning to were not quite the right fit for my client base--the small to medium entrepreneurs. Some were cost prohibitive. Many either had more functions that were necessary or not enough to the point where multiple programs were needed. Then I was introduced to AddressTwo. I first implemented the use of AddressTwo for my own business and immediately realized that I'd found just the tool I was looking for to help my clients exactly how they needed to be helped.

Getting started with AddressTwo was easy but was made even easier by the support I received from everyone on the A2 team. I like being able to call and get immediate attention from their support team so that I can go about my business and keep my clients moving forward. Implementing a CRM system in a business is a great step, but unless the business owner and their team can use the CRM effectively then it's not helping anyone. AddressTwo helps their customers save time and create the right environment for businesses to expand their revenue potential.

 
 

Jim from Biz Success Factory

February 2013

February 2013

Ease-of-use

Functionality

Product Quality

Customer Support

I used AddressTwo as an early adopter when it first came out. About a year and a half ago I left it and never was quite the same. I'm back and regret having the break.

AddressTwo provides tremendous value with the features that are designed into it at a relatively low price point. I don't know of any other CRM that has what AddressTwo has for the price.

The video tutorials that come with it make it extremely easy to use. Implementation of AddressTwo is quick and easy. I've had a few questions since I switched back. Answers were extremely quick, clear and useful.

 
 
 
Showing 1-20 of 40

Michael from Descon Graphics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Fantastic CRM System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Address Two is easy to use but also very powerful. The ability to customize a lot of the system is a big benefit. The interface is also simple to use. Then the features are fantastic, including the ability to do mass marketing emails straight from the system, the ability to have emails automatically copied into the customer record, the ability to track customer order status through the pipeline, and the ability to do large data uploads easily. All of that in one system for a reasonable price made this the easy choice. We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

Cons

Being able to do reporting is a bit limited. There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

Source: Capterra
 

Abby from Fairfield Inn & Suites Provo Orem
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great System, Great Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I've had a wonderful experience with AddressTwo. I think that their most valuable asset is the customer service that they offer to their clients. Whenever I have a question or concern, it gets answered promptly and correctly!

Pros

Very user-friendly and straight forward.

Cons

None

Advice to Others

No

Source: Capterra
 

Ron from Global Soft Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

I love the individual attention Address Two provides as we grow together.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

I have been working with AddressTwo for about 5 months as I rebuild my business after retirement. They have been extremely responsive to every request and idea that I have sent their way. Their CRM is simple but adaptable to most businesses. And they keep adding features to make it an even better value. Thanks, AddressTwo for being a "real" company and a solid tool for my marketing business.

Pros

Adaptable to many small businesses and marketing agencies. Customizable.

Cons

Not set up for multiple accounts, but can be customized for that.

Advice to Others

Make sure to take advantage of their excellent communications and weekly webinars

Source: Capterra
 

Maureen from Descon
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AddressTwo Makes My Job Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

I have used CRM programs for about 20 years. AddressTwo is so user-friendly and efficient. You can work on the account and do may different things. It allows you to keep track of upcoming events - reminds you to do certain tasks and keeps track of your pipeline and on one screen. Love this software.

Pros

User-friendly. Very organized screen to work with.

Cons

Nothing - have zero complaints.

Advice to Others

Love the pipeline feature.

Source: Capterra
 

Terri from Whitehead Educational Consulting

December 2016

December 2016

Address Two is Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I've just starting using Address Two as a marketing tool for my small company. Adding accounts and contacts is easily done in the software. Correcting, editing and searching for contacts can be done quickly and efficiently. I will be using the email, history and newsletter components in the new year to connect with my prospective clients.

Source: Capterra
 

Karen from Pennbridge

December 2016

December 2016

Troy is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

ReviewThe customer service is most most most excellent. I really like the videos to show instruction on how to do things.

Source: Capterra
 

F from form + function

December 2016

December 2016

Address two

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Would like to be able to change size of boxes, titles and colors. It would also be nice to locate a contact by a click rather the the tedious query process.

Source: Capterra
 

Jill from Best Version Media

December 2016

December 2016

Address two review 2016

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Value for Money
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Support

Great online training and support from the representative with any questions I had! Was very quick to respond to requests for certain features and " how to's"

Source: Capterra
 

Mike from NTN

December 2016

December 2016

AddressTwo is absolutely for you!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Value for Money
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Support

Great company to work with and always available to help. Keep up the GREAT work!! Cheers to 2017!!!

Source: Capterra
 

Michael from Marriott

December 2016

December 2016

Saves me time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

I love this product and am so grateful for the time that it allows me to save! It is so nice to have all the important business data that I need daily in one location.

Source: Capterra
 

jenna from Pain Management Group

December 2016

December 2016

Pain Management Group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is always super helpful, the program is user-friendly, good value for the money- good job!

Source: Capterra
 

Steve from Ozle Interactive Technologies

December 2016

December 2016

AddressTwo Meets Our Needs for Modest Cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

AddressTwo is the type of tool we often take for granted. It is always there, ready to use, but often we ignore it for days... And then we need someone's history. In two clicks and a few letters of the person's name, we have a complete dossier of what has happened with a particular client or prospect, and we have everything we've ever done with that person. Yikes, this thing is powerful! Bottom line, putting data in is always a drag, but when you need the data, however seldom that might be, AddressTwo is there to quickly present what you need.

Source: Capterra
 

Brianna from EmbroidMe

December 2016

December 2016

Thank You Address Two!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Address is amazing! They offer some really neat features, and it keeps me super organized. They also have fantastic support and always get back to me in a timely manner if I have any questions.

Source: Capterra
 

John from jpreston@bestversionmedia.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

AddressTwo keeps me on task

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using AddressTwo for about a year now. It is the foundation of my customer relations. Before I started using it, I often missed sales because I failed to follow up with potential clients in a timely matter. AddressTwo put a stop to that by reminding me a daily basis who I needed to meet with. I have over 1500 potential clients saved in the system and I am able to efficiently track progress with each of them. I also love the ability to forward email from clients directly into the system and automatically attach them to that client's profile.

Pros

The ability to forward emails to the system and have them automatically attached to that client's profile. I also appreciate the daily email reminding me of what I need to do that day to keep my clients happy.

Cons

I would like to see a little more streamlined look.

Source: Capterra
 

Colleen from CK Ingredients

December 2016

December 2016

Very Good CRM for Small Businesses with Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Our company uses AddressTwo and is very happy with the product. The capabilities are good for our small staff and the support team is excellent at training and troubleshooting. Every quarter we are increasing our usage of different capabilities of the software (tags, pipeline, drip marketing, etc.) and the rep team is there to support us anytime we hit a snag. Keep up the great work AddressTwo!

Source: Capterra
 

Susan from BVM

December 2016

December 2016

Address Two

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.

Pros

Great features!

Cons

Too many features.. the platform is too much...

Advice to Others

I would love to be able to mail postcards with just a click of a button( like send out cards)

Source: Capterra
 

Shae from Accordus

December 2016

December 2016

I've used AddressTwo for about 5 year

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I find that the system gets better every year and the cost is perfect. Valuable system but not priced like Salesforce1.

Pros

Super easy to use.

Cons

The app is a little bit tricky. Requires a log in each time opened.

Source: Capterra
 

Brent from SJC Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great Product, very simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed just a simple crm for keeping track of information, and AddressTwo does that very well, especially for the cost. The customer service is great, some things were confusing but a simple call solved them. Overall very happy with the service.

Pros

Simply, effective, cheap, great customer service

Cons

Sometimes confusing, as to how to pull up all of your contacts in your crm

Source: Capterra
 

Nikki from form + function
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Super for the Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small retail store and have found address two to be a great CRM program. It help us keep all our clients organized and makes follow-up much easier

Pros

The follow-up reminders

Cons

font size too small, don't like the color, wish we could customize it more.

Source: Capterra
 

Delilah from Right At Home
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Awesome Experience with Address Two!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience with Address Two has been great! It is very easy to manage and user-friendly. We will refer this software to other companies.

Pros

It's east to manage.

Source: Capterra
 
 
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