AddressTwo Software


AddressTwo is a cloud-based customer relationship management (CRM) solution developed by small business owners. It helps teams manage their contacts, leads, follow-up tasks and other sales and marketing activities.

Applications included in AddressTwo include Marketing Automation, Sales Automation, customer service, help desk, customer analytics and more. It's best suited for companies with less than $5M in annual revenue, and can support a wide variety of industries: consulting, hospitality, real estate, education, distribution and more.

There are three editions for different business sizes. Since AddressTwo is cloud-based, it's accessible from any device with an internet connection.

From a single database, users can take advantage of tools including email, postcard and SMS marketing capabilities. Outbound communication, including newsletters, promotions, and holiday cards, are also available. The system offers Addy, a built-in virtual assistant, who sends daily email reminders of tasks due.



50 Reviews of AddressTwo

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 50 reviews

June 2018

Louisa from Flagstaff Satellite & TV

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We've used AddressTwo for 5+ years. It is easy to input and manage data. Great business tool!

Pros

Great customer contact tools! Great reporting and ways to use lists and tasks. Easy to keep visibility on projects and reassign. (many things to like about using AddressTwo)

Cons

Nothing to state. Actually, every time we have asked for help on how to do something the support team helps us to find a way to make it happen.

Response from AddressTwo of AddressTwo

Replied June 2018

Thank you so much for your review and being a great customer over the last 2+ years! It's always fun when we get to chat!

June 2018

Elizabeth from Equine Equipment

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Troy is the best! Always there to help and answer questions!

Pros

It is easy to use! The customer service is excellent, the task list is crucial to our sales life.

Cons

Sometimes crashes but the staff is always prompt to help. The query search is easy once you learn it.

Response from AddressTwo of AddressTwo

Replied June 2018

Thank you very much for your review Elizabeth! We always look forward to helping you guys anytime you need us!

January 2018

John from Driversource

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

I use the AddressTwo daily

AddressTwo has kept all our sales team in the know

Pros

The easy access to all my customers and prospects and the map feature when I’m on the road from my smart phone to find prospective customers in the zip code area I want to vist it will also work with my google calendar the the the addy task schedule is a excellent tool for following up

Cons

That I need to spend more time learning all the tools available
Like the mass email system the pipeline features

December 2017

Jacquelyn from District 11 Toastmasters

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

The Customer Service is Phenomenal and Timely!!!

Pros

Whenever I need assistance, the pros are there to assist. No automated service at Address Two! Thank you!

May 2017

Michael from Descon Graphics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Fantastic CRM System

Pros

Address Two is easy to use but also very powerful. The ability to customize a lot of the system is a big benefit. The interface is also simple to use. Then the features are fantastic, including the ability to do mass marketing emails straight from the system, the ability to have emails automatically copied into the customer record, the ability to track customer order status through the pipeline, and the ability to do large data uploads easily. All of that in one system for a reasonable price made this the easy choice. We started using it three years ago just to maintain our customer records, but we've grown our database 10x and now use all of its advanced features.

Cons

Being able to do reporting is a bit limited. There is a little functionality in the app, but you can export to excel and do a lot of analysis that way.

Response from AddressTwo of AddressTwo

Replied May 2017

Mr. Young, Thank you so much for your review and feedback on our Simple CRM. We have enjoyed working with you and your employees over the years and look forward to hearing of your continued growth and success!

January 2017

Abby from Fairfield Inn & Suites Provo Orem

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Great System, Great Support!

I've had a wonderful experience with AddressTwo. I think that their most valuable asset is the customer service that they offer to their clients. Whenever I have a question or concern, it gets answered promptly and correctly!

Pros

Very user-friendly and straight forward.

Cons

None

Response from AddressTwo of AddressTwo

Replied January 2017

Thanks Abby! We love working with you guys and have enjoyed seeing your database grow. Please keep us in the loop of any successes you have!

January 2017

Ron from Global Soft Technologies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

I love the individual attention Address Two provides as we grow together.

I have been working with AddressTwo for about 5 months as I rebuild my business after retirement. They have been extremely responsive to every request and idea that I have sent their way. Their CRM is simple but adaptable to most businesses. And they keep adding features to make it an even better value. Thanks, AddressTwo for being a "real" company and a solid tool for my marketing business.

Pros

Adaptable to many small businesses and marketing agencies. Customizable.

Cons

Not set up for multiple accounts, but can be customized for that.

Response from AddressTwo of AddressTwo

Replied January 2017

Thanks Ron for your review! We have enjoyed working with you!

January 2017

Maureen from Descon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

AddressTwo Makes My Job Easy

I have used CRM programs for about 20 years. AddressTwo is so user-friendly and efficient. You can work on the account and do may different things. It allows you to keep track of upcoming events - reminds you to do certain tasks and keeps track of your pipeline and on one screen. Love this software.

Pros

User-friendly. Very organized screen to work with.

Cons

Nothing - have zero complaints.

Response from AddressTwo of AddressTwo

Replied June 2017

You rock!

December 2016

Terri from Whitehead Educational Consulting

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Address Two is Easy to Use

I've just starting using Address Two as a marketing tool for my small company. Adding accounts and contacts is easily done in the software. Correcting, editing and searching for contacts can be done quickly and efficiently. I will be using the email, history and newsletter components in the new year to connect with my prospective clients.

Response from AddressTwo of AddressTwo

Replied December 2016

Looking forward to seeing your company grow in 2017!

December 2016

Karen from Pennbridge

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Troy is the best!

ReviewThe customer service is most most most excellent. I really like the videos to show instruction on how to do things.

Response from AddressTwo of AddressTwo

Replied December 2016

Thanks Karen for your great review!

December 2016

F from form + function

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2016

Address two

Would like to be able to change size of boxes, titles and colors. It would also be nice to locate a contact by a click rather the the tedious query process.

Response from AddressTwo of AddressTwo

Replied December 2016

Thank you for your feedback!

December 2016

Jill from Best Version Media

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Address two review 2016

Great online training and support from the representative with any questions I had! Was very quick to respond to requests for certain features and " how to's"

Response from AddressTwo of AddressTwo

Replied December 2016

Jill! Thanks so much for the personal plug! Please let me know how we can help you more!

December 2016

Mike from NTN

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

AddressTwo is absolutely for you!!

Great company to work with and always available to help. Keep up the GREAT work!! Cheers to 2017!!!

Response from AddressTwo of AddressTwo

Replied December 2016

Mike! Our Team here Tory, Troy, Erin, Nick etc have really enjoyed working with you and your team!

December 2016

Michael from Marriott

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Saves me time

I love this product and am so grateful for the time that it allows me to save! It is so nice to have all the important business data that I need daily in one location.

Response from AddressTwo of AddressTwo

Replied December 2016

Thank you for your review Michael! We've enjoyed working with the Marriott!

December 2016

jenna from Pain Management Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Pain Management Group

Customer service is always super helpful, the program is user-friendly, good value for the money- good job!

Response from AddressTwo of AddressTwo

Replied December 2016

Thanks so much for being a long time client Jenna! We've enjoyed working with Pain Management Group!

December 2016

Steve from Ozle Interactive Technologies

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

AddressTwo Meets Our Needs for Modest Cost

AddressTwo is the type of tool we often take for granted. It is always there, ready to use, but often we ignore it for days... And then we need someone's history. In two clicks and a few letters of the person's name, we have a complete dossier of what has happened with a particular client or prospect, and we have everything we've ever done with that person. Yikes, this thing is powerful! Bottom line, putting data in is always a drag, but when you need the data, however seldom that might be, AddressTwo is there to quickly present what you need.

Response from AddressTwo of AddressTwo

Replied December 2016

Thanks Steve for your review. Don't forget to BCC Addy@AddressTwo.com on your emails too that will make your contact history even better!

December 2016

Brianna from EmbroidMe

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Thank You Address Two!

Address is amazing! They offer some really neat features, and it keeps me super organized. They also have fantastic support and always get back to me in a timely manner if I have any questions.

Response from AddressTwo of AddressTwo

Replied December 2016

Thanks Embroidme! You guys rock!

December 2016

John from jpreston@bestversionmedia.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

AddressTwo keeps me on task

I have been using AddressTwo for about a year now. It is the foundation of my customer relations. Before I started using it, I often missed sales because I failed to follow up with potential clients in a timely matter. AddressTwo put a stop to that by reminding me a daily basis who I needed to meet with. I have over 1500 potential clients saved in the system and I am able to efficiently track progress with each of them. I also love the ability to forward email from clients directly into the system and automatically attach them to that client's profile.

Pros

The ability to forward emails to the system and have them automatically attached to that client's profile. I also appreciate the daily email reminding me of what I need to do that day to keep my clients happy.

Cons

I would like to see a little more streamlined look.

Response from AddressTwo of AddressTwo

Replied December 2016

Thank you John for your review! We've enjoyed working with the great people of BVM!

December 2016

Colleen from CK Ingredients

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Very Good CRM for Small Businesses with Great Support

Our company uses AddressTwo and is very happy with the product. The capabilities are good for our small staff and the support team is excellent at training and troubleshooting. Every quarter we are increasing our usage of different capabilities of the software (tags, pipeline, drip marketing, etc.) and the rep team is there to support us anytime we hit a snag. Keep up the great work AddressTwo!

Response from AddressTwo of AddressTwo

Replied December 2016

Thanks so much for your review Colleen! We've enjoyed working with you over the last few years!

December 2016

Susan from BVM

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Address Two

Troy has been incredibly supportive. It is almost too detailed for me . I would like to see a more pleasing to the eye , less complicated platform. It can be overwhelming at times.

Pros

Great features!

Cons

Too many features.. the platform is too much...

Response from AddressTwo of AddressTwo

Replied December 2016

Hi Susan - Thank you for your review. did you know you can mail postcards right from an account card inside of AddressTwo? Click on the stamp icon next to the contacts name and that will take you to posttwo.com where you and send your contact a mailed card or postcard right from your CRM. Feel Free to call us if you need help.