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Adobe Campaign vs Genesys Cloud CX

Adobe Campaign vs Genesys Cloud CX

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Overall Rating
4.4 (185)
4.3 (245)
Ease-of-Use
4 / 5
4.4 / 5
Value for Money
4 / 5
4.1 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.4 / 5
4.2 / 5
Last Review Written
February 13, 2025
February 12, 2025
Pros/Cons
  • Pros

  • For any real marketing department, this is a comprehensive suite and a must have. The capabilities are amazing and worth learning.
  • The ability to communicate in a better form with clients and customers, reaching out to them with better approach.
  • The content integration and how easy to create effective sales reports on this Adobe platform is perfect. Lead distribution and Email list management using the system is perfect.
  • Cons

  • Several users complained about this. Cant Understand error messages.
  • Sometimes when working with an application, there are some problems in sound reproduction.
  • Did not like the dashboard and f we lt the overall functionality was spoilt by the time wasted tryinch ti work out what i was doing.
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  • Pros

  • Single link to use Routing features like standard and Bull Eyes. Reporting templates have very useful information for Contact Center Super visor easy and understanding.
  • What I like most about the genesys cloud is that it's very friendly to use because it doesn't require alot of training and it is easy to navigate through the app.
  • Seamless integration, great product and feature rich under continual development - all in one place resouce.
  • Cons

  • More ringtones needed - only one provided and it gets very irritating when in an office. Email interactions function needs refining.
  • It is difficult to determine where calls are going. The system does not currently record calls between users.
  • It is sometimes difficult to understand the menu. For example, I was not sure how to call someone without asking first.
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Pricing Range
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$
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$
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos