Influitive vs HubSpot Service Hub

RATING:

4.7

(250)

Influitive has 250 reviews and a rating of 4.7 / 5 stars vs HubSpot Service Hub which has 156 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (250)
4.5 (156)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 19, 2023
February 28, 2024
Pros/Cons
  • Pros

  • I love the AdvocateHub App from Influitive. I receive notifications when challenges are available to complete.
  • Ease of integration with other products, connectivity with our systems, and ease of use for our customers.
  • Cons

  • There are integrations with Salesforce and Marketo and some other systems. I had some trouble getting all of this set up to work properly.
  • Some limitations in the technology - e-mail problems and limited functionality.
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  • Pros

  • This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
  • In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
  • Cons

  • In our case, a multi-language Knowledge Base is missing to make the KB more complete.
  • For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
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Pricing Range
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$
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos