Agile CRM vs Zendesk Suite

RATING:

4.1

(519)

Agile CRM has 519 reviews and a rating of 4.11 / 5 stars vs Zendesk Suite which has 3854 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (519)
4.4 (3854)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 4, 2024
March 13, 2024
Pros/Cons
  • Pros

  • Very powerful dashboard. The integration capability is powerful, and easy to set up.
  • It's almost an all-in-one product, but at a much more accessible price. For the most part, the product is easy to use and I like how you can setup automations in an intuitive way.
  • Cons

  • In January of 2021, they charged me again for my annual subscription. I called them back and the guy tells me at first that there are no refunds.
  • The regular package should have been less cheaper in my opinion. Otherwise, I find no negative remarks as such.
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  • Pros

  • Used this at one of my old jobs and it was so easy to use and amazing for functionality.
  • I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
  • Cons

  • Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
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Pricing Range
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos