Willing to Change and Improve

I've only been working directly with the software for a month or so but the incredible customer service has really gotten my attention. I've never worked with a company so willing to change how their software works so that it meets my needs.

Pros

The software is very straightforward in terms of what it does, how it does it and what you can expect from it. The implementation is easy enough but there are improvements that can be made. The *BEST* part of this software is the customer support team. They are willing to take your questions and suggestions and make them actionable and adjust the software based on your needs. Need something that isn't there today? Just ask - it may be coming soon and if not, it just might get added to the roadmap.

Cons

I don't like the functionality when you have multiple websites. The navigation leaves some work to be done, but they are not afraid to make improvements, which I love. They are working on, but do not today have, completely automated or templated setups so you can create the exact same segments and triggers for multiple websites. Other than that, everything works as it should and it is very simple to set up and maintain.

Happy with customer support service

Aimtell help us to tracking the use. Easy to use, support team is good also in helping us to answer the question.

Pros

The notification service of Aimtell help us to notify our customer about our product and gain revenue when user buy our product

Cons

This comment is not about the software but I would like to give a comment to ask Aimtell to improve the document guide to use Aimtell service. In some case it helps us to find the documentation faster. The support team of Aimtell is good when help me to in troubleshooting the issue

Poor Service & Unnecessary Bugs

Very poor customer service. The tool is cool, but my experience with the team has soured my view of the company overall.

Pros

We use it for remarketing. The cost per lead has been quite efficient.

Cons

There are bugs in the messages on PC computers. Aimtell have not come back to me with a solution. I have been chasing them for months, and they keep saying they will come back to me but they never do.

100% Recommended

Customer service and tech support is top notch, hope they stay like that..or better...

Pros

easy to create push notifications, and start seeing good results

Cons

I would to have more features to customize my notifications. It would be amazing if we can use the same segments created in analytics to target customers. Apple devices is a must hope they can incorporate them

Great for the "Beginner"

Aimtell is an amazing product supported by amazing people.

Pros

Browser push notifications seemed confusing and a little complicated before I found Aimtell. Everything from the dashboard to the support has been instrumental in allowing me to learn this valuable marketing tactic quickly and easily.

Cons

Nothing in particular that I do not like. There is still a lot of functionality and best practices that I am not taking advantage of right now.