Aircall vs PracticePanther Legal Software

RATING:

4.3

(416)

Aircall has 416 reviews and a rating of 4.25 / 5 stars vs PracticePanther Legal Software which has 505 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (416)
4.7 (505)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 14, 2024
April 8, 2024
Pros/Cons
  • Pros

  • I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.
  • Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
  • Cons

  • It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.
  • It is really too bad that they have such a bad sales process because my team really likes their product.
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  • Pros

  • This software is the most intuitive, responsive and useful that I have tried...and I have test driven four of the top recommended products.
  • The program is very easy to use. The transition from our old client management was an ease and quick process.
  • Cons

  • If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2017

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos