Amdocs Customer Management software


Amdocs Customer Management is an on-premise integrated revenue and customer relationship management (CRM) solution tailored to meet the needs of communications service providers (CSPs). It supports functionality designed to help CSPs deliver more consistent and more personalized interactions.

Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring. These tools enable customer service representatives to provide consistent, informed responses to customers across every channel, from interactions in-store, on company websites, via email or on social platforms.

Amdocs Customer Management also offers a range of applications for multichannel selling, including sales order management, combined sales force automation and quoting, retail point-of-sale (POS) and inventory management. With these tools, CSPs can enable customers to make purchases on whatever channel they want, or to use multiple channels for a single transaction.

Support is offered via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

2 Reviews of Amdocs Customer Management

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  • Madankumar from GPS

    Specialty: Other

    Number of employees: 5,001-10,000 employees

    April 2018

    Doc

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Liberty, Good employee care, Fair growth opportunities, Good onsite opportunities and Good work culture

    Cons

    Amdocs is very selective in its hiring and there is always more work in the project then there are number of people. Also, as there is no bench system, you'll always be working on some project, you will be free rarely. I think the balance has to be restored from the upper management.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alexandra from Spectrum Electric Inc

    Specialty: Other services

    Number of employees: 2-10 employees

    March 2018

    Not my favorite softwares!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    At first it really called out to us because of their innovations on their web page and all. We bought it and were very pleased at the beggining.

    Cons

    After using it for 2 weeks we decided to go with another company because we did not like very much the program itself and the features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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