The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Supports

user friendly, good GUI, easy to use. Voice quality

Predictive dialing, Answering Machine Detection

not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..

easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good

connectivity so poor hang-up continued

The features are easy to use and understand Its makes working in contact centre fun

There is nothing bad about product its top notch

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

Sometimes it logout intermittently.

Cost and process friendly is the major reason

Connectivity is the only issue that we face

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

don't have any yet with the latest software update :)

increase of work productivity and less agent errors.

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

It’s one of the best application have used.

The ameyo application has good scalability and it’s user friendly

The pricing is on the high side for partners and it’s not static.

Excellent

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents. Also Our interaction with customer increase by 50% that impacts to improve our business. Special Thanks to the team for handling our requirements & delivering beyond expectations.

If any modifications needed in software then it is a lengthy procedure.

Its a good product if one can afford the pricing. Service needs to be more productive with being responsive.

It gives all features for monitoring like snoop & call merger other facilities imp for our work is transfer and conference.

Call routing cannot be configured as desired specially for outbound. Support is active but too many transfer of engineer makes it difficult for the work to be done at ease

Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.

service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

user friendly and easy integration of CRM, Supervisor monitoring tool,

Application issues (depend on the release)

Easiest part is the integration part. The system is easy to integrate on any CRM tool.

The voice bot needs more work on. The same is taking bit of a longer duration to understand the customer.

Overall experience with Ameyo is good

User friendly and manly the cost of this tool

Reporting issues. for any new request we have to contact the software developer

Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

- Easy to use - Efficient - Stable

- Support team

Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

I would have preferred it to be configurable, so that customization effort could be reduced.

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

The pricing model is not friendly. So many hidden costs for perpetual customers

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Logout suddenly while connected,rarely it happens

My overall experience with Ameyo is good so far. Soon, I'm thinking to explore its IVR module.

A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily. As well as I have used it with LeadSquared to call our leads automatically without switching tabs and that experience was great. Voice when we call is clear.

Call recording page interface is a bit complex because there are lot of filters that makes it difficult to understand and see recordings we want. Carrier selection process isn't good because we have to login everytime.

its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones

its make our day to day work fun by connecting with customer

sometimes it get stuck while using re routing

Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this. Ameyo has very good price.

I like IVR, outbound Call center, Social Network integration, CRM integration.

I think all features are present what is need in modern Contact Center.

So far it getting better every time, many features , be expected it run in less resource than now

helpfull

big resources