Amity software


4 reviews(3.5/5)
4 reviews(3.5/5)

Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customers

Amity allows users to automate tasks that don’t require personalized interactions with customers. They can add contacts to mailing lists and send out promotions, announcements, newsletters and more.

Users are provided with a dashboard where they can see customer accounts. Customer account screens display information such as when users last interacted with certain customers, when their subscriptions will expire and risk levels associated with accounts.

Amity also has an onboarding screen that shows information such as status of the existing contracts. Users can see what the next appropriate onboarding action is for each account.

Amity offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Amity

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  • Marissa from Self

    March 2018

    Easy to use and functional

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

    Cons

    Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amanda from BuildSafe Sweden AB

    February 2018

    Monitoring health, actions, tasks and interactions in one place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

    The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

    Cons

    The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Punit from Uberflip

    Number of employees: 51-200 employees

    December 2015

    Ease-of-use
    Quality
    Support
    Value for Money
    Review Source: GetApp
  • Adrien from Apprz

    Number of employees: 2-10 employees

    November 2015

    Ease-of-use
    Quality
    Support
    Value for Money
    Review Source: GetApp
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