Amity Software

3.60 / 5 (5)

About Amity


Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customers

Amity allows users to automate tasks that don’t require personalized interactions with customers. They can add contacts to mailing lists and send out promotions, announcements, newsletters and more.

Users are provided with a dashboard where they can see customer accounts. Customer account screens display information such as when users last interacted with certain customers, when their subscriptions will expire and risk levels associated with accounts.

Amity also has an onboarding screen that shows information such as status of the existing contracts. Users can see what the next appropriate onboarding action is for each account.

Amity offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Amity

Average User Ratings

Overall

3.60 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(1)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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February 2018

Amanda from BuildSafe Sweden AB

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

Monitoring health, actions, tasks and interactions in one place

Pros

I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

March 2018

Marissa from Self

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

March 2018

Easy to use and functional

Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

November 2015

Adrien from Apprz

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

November 2015

December 2015

Punit from Uberflip

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

June 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2019

Very functional

Pros

I like the fact that you can understand customers' behavior very easily.

Cons

I did not use it long enough to find out about the cons.