I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal. That it is another definite plus.

With amoCRM, we have created a single employee database with contacts and personal data. This helps us quickly contact the right person, and not look for his contacts in the notebook.

We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available.

I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for.

There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money.

Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.

Most of the most common integrations are missing. There is currently no mobile app.

I really like the capabilities of the platform.

When use the service this company it's really very perfect use and all data system very agood.

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

I liked to use amoCRM because of its ease of management and outwardly attractive design.

Great features and nice customer service at a fair price.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired.

Does a great job of moving the customer along in a sequence of events towards a sale. Has great integration with the MS Products and more.

An equally important factor in the choice in favor of amoCRM is its price.

In reviewing other CRM tools, this basic level was easy to use.

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them.

It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Their support service is terrible: it does not solve problems, it does not help at all. The service is unstable: it often slows down.

Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you.

On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals.

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

I finally have the needed tool to give my customer service as I desired.

Thanks to her, it is convenient for me to communicate with other employees and have access to various documents of our company.

The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc.

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money.

Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started.

In our case, a multi-language Knowledge Base is missing to make the KB more complete.

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.

Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.

Hubspot is very responsive and provides excellent customer service.

On top of this, the customer support is awesome. They are quick to respond and super helpful.

The Hubspot Knowledge Base is still missing some critical elements. The biggest feature missing (IMHO) is the ability to have articles appear in multiple locations.

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.

The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool.

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.

I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.

Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team.

The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer.

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

There is no visibility into our chatbot conversations before they are handed off to a human.

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.

If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.

It helps you to keep a record and a track of each subject, which is good for not forgetting anything.

US Dollar

Kommo is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. All major messenger platforms are supported. You can create your own chatbots with the code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Sales managers love Kommo for in-depth analytics, reporting, and automation capabilities


Lead generation is simple with Kommo’s easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. It’s a messenger-based sales solution for entrepreneurs, small and medium businesses.


With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. In-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with the mobile app available both on iOS and Android.


The setup process is made as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. Our clients are offered free onboarding and setup assistance, as well as multichannel support during business hours.



LongDescription

Engagement Tracking

Cataloging/Categorization

Call Transfer

Forecasting

Business Card/Badge Scanning

Personalization

Internal Chat Integration

Product Catalog

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Customer Segmentation

SMS Messaging

Progress Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

SSL Security

IVR/Voice Recognition

Calendar/Reminder System

Relationship Tracking

Voice Mail

Project Management

Auto-Dialer

Lead Distribution

Knowledge Management

Pipeline Management

Communication Management

Customer Database

Call Recording

Interactive Content

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Activity Management

Churn Management

Sales Trend Analysis

Call Center Management

Client Tracking

Template Management

Scheduling

Data Import/Export

Email Tracking

Call List Management

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Self Service Portal

Email Distribution

Contact Management

Sales Approval

Self Service Data Preparation

XML/RSS

Opportunity Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Data Dictionary Management

Sales Reports

Multi-Channel Data Collection

On-Demand Communications

Performance Metrics

Routing

Historical Reporting

Territory Management

Channel Management

Dynamic Modeling

Membership Management

Shared Contacts

Call Reporting

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Real-Time Notifications

Forms Management

Workflow Management

Email Management

Source Tracking

Website Integration

Event Triggered Actions

Visual Analytics

Field Sales Management

Mac OS

Web browser (OS agnostic)

Windows 10

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kommo

In Person

Live Online

Webinars

Documentation

Videos

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.


Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.


Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.



Support Ticket Management

Surveys & Feedback

Meeting Management

Transfers/Routing

Customer Service Analytics

Workflow Configuration

Categorization/Grouping

Offline Form

Automated Routing

Call Routing

Account Alerts

Customer Experience Management

Proactive Chat

Transcripts/Chat History

Queue Management

Support Ticket Tracking

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

Kommo vs HubSpot Service Hub

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