Anthill CRM Software


 

Anthill is a cloud-based customer relationship management (CRM) solution suitable for businesses of all sizes in a variety of industries. Key features include customer support, marketing automation, channel management and reporting. 

Anthill enables users to view full customer histories that include all customer contact and progress notes. Customer profiles also include a health status bar that shows sales reps which leads need nurturing. Each team can have a unique dashboard and team performance can be tracked with sales pipelines.

Users can send targeted marketing campaigns to attract, convert and retain leads throughout the entire customer lifecycle. Segments and triggers can be set to automatically send personalised emails and SMS messages to customers as well as other interactions. The system also includes tools for email template creation and customer feedback surveys.

 

Anthill CRM - Dashboard
 
  • Anthill CRM - Dashboard
    Dashboard
  • Anthill CRM - Health bars
    Health bars
  • Anthill CRM - Reports
    Reports
  • Anthill CRM - Customer details
    Customer details
  • Anthill CRM - Content
    Content
  • Anthill CRM - Email creation
    Email creation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

11 Reviews of Anthill CRM

Showing 1-11 of 11

 

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Martin from Shire Doors Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

A real game changer for our growing business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The ability to fully control the whole customer journey from initial enquiry through to final installation and beyond with service calls has been the driving force behind our growing business. Great service and never ending patience to help us integrate and understand the initial roll out. We recommend without reservation.

Cons

None. We have not had any major issues or found any problem that was not dealt with quickly and easily

Review Source: Capterra
 

Rob from Instaloft

June 2018

June 2018

Nothing is too much trouble for the guys at Anthil in helping you get set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once used to it the time taken is far less than using multiple systems.

Pros

Everything that we need now in one place to run almost our entire operation. Most things run smoother by far and are easier to input and manage.

We made a lot of modifications so that we now do lead management, quotes, invoices, jobs sheets, email marketing, sms reminders etc etc. Anthil have been fantastic in helping it all get set up and running smoothly.

Cons

There has been a steep learning curve in some aspects and a number of glitches. Anthil have always been very quick to respond and resolve. any and all of these and in part it's due to changes we asked for or things we found we hadn't included in the testing phase that only came to light in the live stages. I cannot fault Anthil and their team for these issues due to their great customer service and fast response times.

Review Source: Capterra
 

Isabelle from Think Methodology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

We have been using the Anthill platform for around 3 years now for 3 different clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helping our end client.

Pros

Anthill supports our needs from a CRM point of view and is always willing to discuss with us potential new functionality. It also has a design facility for email marketing. The platform has a good customer support who is prompt in handling any query we might have.

Cons

There is no telephone number for customer support - sometimes feel that we could resolve issues quicker on the phone.

Review Source: Capterra
 

LIsa from Retail Waste Services Essex Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Totally transformed our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enables us to work together much more accurately and effectively.

Pros

The beauty of this platform is that it can be customised to completely suit your own business requirements. We particularly benefit from the reporting side which has proved to be invaluable.

Our customer experience has been heightened by the fact that the whole team at Anthill are on hand to sort any problems quickly and effectively, ensuring very little or no business interruption whatsoever.

Cons

We really don't have anything other than praise for this software, it really has enabled our team to work together more effectively and productively.

Review Source: Capterra
 

Steve from Energy Facilities UK Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

pleasant, engaging experience all round

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly, whilst also providing great features which come as standard. The team have been brilliant in helping us customise the CRM to our businesses requirements, from our initial enquiry call with customer support representative through to going live with other team member we have received a 5* experience. Our company were looking for a software which will give us structure as well as keep all information in one place - Anthill provides this perfectly. even post going live we have found the team to be very responsive when we have emailed or called them. we would recommend both the software & the team.

Cons

This does not apply as we are very happy with the software and the customer service and would recommend, we do not have any cons.

Review Source: Capterra
 

FathAllah from IVECO RETAIL
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Amazing software - offer multitude of functionalities and very friendly to use. I recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Perfect for lead generation and engaging customers.

Pros

The Software offers a flexible solution adapted to our business. I love the automation tools and the analytic resulting from the e-mail marketing campaign.

Cons

The visual look of the platform is too basic and KPI's graphs in the dashboard are not hyperlinked. Apart from this aspect, it is a good platform!

Review Source: Capterra
 

Kerri from Energy Facilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Friendly team, helpful, always came back to me in a timely manner through customisation to launch :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system has plenty of great features built in whilst still remaining easy to use which I think is a great plus. The team are all very friendly & on hand to help, thanx for their assistance getting us setup & live.

Cons

I don't have any cons for the software or the team its all positive, they were by far the best company I spoke to from the several others I had made enquiries to.

Review Source: Capterra
 

Philip from Kutchenhaus Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

i have worked with this software for many years and is key to our rapid growth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

It ensures that the whole team is focused and moving towards the same clear goal.

Pros

this software has been a major factor in ensuring that our business is successful. the main issues other companies have when growing is that they take their eye off the existing parts of the business. this software ensures that all aspects of the day to running of a business is tracked and done in a timely manner.
it is much much more than a simple crm system.

Review Source: Capterra
 

Joe from Wall Of Sound
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Much more than a CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Enabled us to track our customer experience much more efficiently and dramatically improved our ability monitor the accounts process with ongoing sales and projects.

Pros

Fantastic user friendly interface. Information is clear and accessible with an infinite capacity for customisation to suit the needs of any business.

The team did everything possible to understand and deliver a system to suit our requirements and have since offered complete support to maintain it.

Cons

Would like to run even more through it. Would be great to use as till system rather than linking to third party software.

Review Source: Capterra
 

Mark from Bathstore
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A welcome breath of fresh air

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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A platform for growth that enables me to be confident in developing and refining business improvements.
The software's flexibility combined with the unparalleled support received from the team is unique.

CRM is not something that can fully describe the platforms capabilities, able to cope with both the volume of usage and the need for specific requirements in their stride.

Pros

The platform has become a firm favorite of our 600+ users. Used across the whole business to enable us to deliver exceptional service and maximise sales.
Through the platform and its integration with several other parts of our business we have been able to unify the user experience, drive a single customer view and implement and manage process change with confidence.
The platform has driven sales through process management , helping our users to deliver the experience we expect. This visibility to the management teams of the sales and operational processes has been a key factor in our growth whilst improving service levels.

The support delivered by the team is exceptional maintaining the platforms high availability whilst treating every request we throw at them as an opportunity to prove that they excel at what they do.

Review Source: Capterra
 

Raman from Senergy Direct

January 2018

January 2018

Brilliant system. Anthill has helped by our business run far more efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The speed in which anthill was set up was very good. The Cost is reasonable in comparison to other systems on the market. The system has made day to day business tasks a lot easier.

Review Source: Capterra